The most appropriate way to terminate an exam preparation interiew is as follows
"is there anything else you would like the doctor to know"
When identifying the patient's needs for education, consider
the patients current knowledge and motivation to learn.
The P section of SOAP documentation is
the plan of action, which includes treatment, pateint educaion, and follow-up
Important information about a patient's medical history and present condition is found in the
What is the best way to help a patient remember to schedule an annual breast exam
place the patient's name in a tickler file so when the time arrives, a form will be sent to remind the patient to call for an appointment.
A disadvantage of the open-hours scheduling system
it increases the possibility of inefficient downtime for the doctor
What is ROM
permanent memory that procides the basic operation instructions the computer needs to function
An efficient way to track inventory is to
use color-coded removable adhesive flags on the inventory card or record page
disadvantage of the wave scheudling system is that
patient become annoyed or angry with realizing they have appointments at the same time as other patients
obtaining patient information for an appointment should include which of the following?
purpose of visit
The medical assistant should leave only enough information on an answwering machine or fax machine to enable a patient to return the call. This will place the medical assistant in compliance with __________ law
A doctor's office may have an answering machine to record calls fo a routine nature and to give the number of the answering service to call in emergencies
Files of pateint who have dies, have moved away, or for some other reason no longer consult the office are called
A computer disaster recovery plan should be in place in the medical office in the event of a
System failure or "crash"
When counting the years in retention schedule, you should begin counting
From the year after the file was produced
What is the first thing that should be done when a shipment of supplies arrives at the medical office?
check it against the packing slip
A communication that contains all necessary information demonstrates which of the following
Telecommunications that proides medical support to physicians caring for patient in rural areas is called
An advantage of patient education
it results in greater compliance with prescribed treatment program
A new patient call the physician's office and asks how long the appointment will take. The best response is
30 minutes or more
The appropriated way to deal with a caller who refuses to identify himself
suggest that he write a letter to the physician and mark it "Personal"
What is the best way to handle an emergency situations when a patient needs to be seen by the physician today?
Explain to the waiting patients that there is an emergency and they can either reschedule or wait
What would you tell a patient who comes to the office witha sore that will not heal?
A sore that does not heal is a warning sign for cancer
Comparison pricing, orderin, and establishing and maintaining relationships with vendors is the responsibility of the
The appointment scheduling system that groups similar appointments together during the day or week is called
A device used to input printed matter and convert it into a format that can be read by the computer is a
The purpose of having a patient sign an informed consent form is to ensure that the
patient understands the treatment offered and the outcome
A patient with diabetes whose blood sugar falls too low may experience
confusion of loss of consciousness
A disease or conditiong that cans easily be transmitted form one individual to another is called
files that feature pullout drawers that contain a metal bar equipped to handle letter size or legal size documentas are called
vertical file cabinets
What type of records does the Internal Revenue Service require doctors to keep for a specified length of time?
Another name for a substitute physician who is hired to see patients while the regular physician is away
What are examples of reading materials that should not be placed in the reception area
technical medical brochures
If you want an item delievered as soon as it reaches the recipient's post office, use
the first thing you should do when answering the telephone is
identify the medical office and yourself
What should be included when creating a reception area accessible to patient with special needs
position coffee table at height accessible to people in wheelchairs
A reference book that gives definition of general words as well as how to spell, divide, and pronounce a word is
When a call with patient is long or complicated
summarize the details of the call to ensure understanding by both you and the patient