The demand, person, activity, or event that triggers an uncomfortable encounter is known as:
The adverse psychological, physical, behavioral, and organizational consequence that may occur as a result of stressful events is known as:
The unconscious preparation to fight or flee that a person experiences when faced with any demand is known as:
Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:
managing the stressor
The psychoanalytic approach to stress most likely include which of the following personality dimensions?
The person-environment fit approach to stress emphasizes the:
fit between external and internal role expectations
The person-environment fit approach to studying and understanding stress emphasizes:
social and organizational role stress
The fight-or-flight stress response is most closely associated with which approach to stress?
Organizations need to be sensitive to sources of stress, which include all of the following except:
An employee with a major sales presentation on Monday and a sick child at home Sunday night is likely to experience:
A manager who presses employees for both very fast work and high-quality work would likely cause:
A manager instructs an employee to ship an item with a minor defect to a customer. This is an example of:
All of the following are stress-related interpersonal demands of the workplace except:
All of the following would be considered a source of stress due to interpersonal demands except:
All of the following are approaches, services, or work arrangements intended to minimize the impact of nonwork demands on work except:
The Yerkes-Dodson law suggests that:
in the midrange of the stress-performance curve, performance tends to be greatest
The Yerkes-Dodson law suggests the relationship between stress level and performance arousal is:
Three direct costs of organizational distress include:
participation problems, performance decrements, and compensation awards
Costs associated with absenteeism, tardiness, strikes, work stoppages, and turnover are known as:
Individuals possessing a Type A personality:
may become aggressive, even somewhat hostile when faced with conflict and other work-related difficulties
Assume you are a supervisor of ten employees, one of whom is clearly a Type A personality. Which of the following approaches would you follow to effectively manage this employee?
Assist the employee through encouraging time management applications and convincing the person to pace him or herself.
The stress-handling strategy that is considered an alternative to transformational coping and may lead to short-term stress reduction at the cost of long-term healthy life adjustment is:
As a supervisor of claim adjusters for a property and casualty insurance company, you assign and reassign adjusters to handle routine and emergency situations. Your managerial skills have become severely tested because several adjusters, after short-term emergency assignments, are threatening to quit. What short-term approach to their stressful situation would be most appropriate?
Reduce task demands and make sure no adjuster works more than five days a week.
Secondary prevention is intended to:
alter or modify the individual's or the organization's response to a demand
The stage in preventive stress management designed to heal individual or organizational symptoms of distress and strain is called:
Job redesign, goal setting, and career management would be organizational stress prevention strategies applied at which stage of prevention?
The job strain model presented in your text suggests:
that the combination of high job demand and restricted job decision latitude leads to a high-strain job
Job redesign as a stress prevention method may involve any one or all of the following except:
giving the worker inspection responsibility or expanding the employee's job decision latitude
It is unfortunate that stress carries a negative connotation as though it were something to be avoided.
According to Harry Levinson and Freudian psychoanalytic theory, self-image is the embodiment of a person's perfect self.
The cognitive appraisal approach to stress emphasizes the fit between a person and his or her environment in terms of individual abilities and task or role demands.
The fight-or-flight response to stress is based on an environmental demand that upsets a person's natural steady state according to the homeostatic approach.
Regardless of the stress approach used, the stress response can be characterized by a predictable sequence of mind and body events.
The stress response can activate some bodily systems and cause others to operate at reduced capacity.
Emotional toxins typically don't spread through a work environment and cause a range of disturbances.
Type B personalities display insecure behavior and may respond aggressively in conflict situations.
Primary stress prevention is designed to reduce and possibly eliminate the source of stress, or the stressor.
Nonwork demands may broadly be identified as home demands from an individual's personal life environment and personal demands that are self-imposed.
Psychological detachment from work can be a successful strategy for coping with work stressors and reduce the psychological strain associated with work place bullying.
Transformational coping is actively changing an event into something less subjectively stressful by viewing it in a broader life perspective.
Counterdependence is a healthy, secure, interdependent pattern of behavior that is useful when facing stressful situations.