chapter 6: patient communication
|communication is defined as?||the sending and receiving of messages|
|what are the four critical components of any communication?||1. the sender begins, the exchange by forming and contain a clear thought or piece of information |
2. the second element is the message itself, which is the information being sent.
3. the third component in communication is the receiver, who takes in ( decodes) the message. The most common forms of receiving messages are listening and reading.
4. every communication and feedback, which is the response of the receiver verifying the exchange of information.
|what are the five C's in effective therapeutic communication strategies|| 1. complete|
|define empathy?||empathy means that you are in touch with and aware of feelings your patient is experiencing|
|an excellent strategy for conveying empathy in a sincere and honest way is through reflective communication for example?||an empathetic response would be," I understand how that must make you feel"|
|what is reflective communication||reflective communication involves listening to the patient closely and carefully while observing their non-verbal cues such as facial expressions, gestures, and body language.|
|what is included with nonverbal communication?||nonverbal communication includes appearance and style, facial expressions, hand gestures, body position, and movements. often gestures and stance send more meaning than the spoken message in a conversation.|
|what is good to remember when giving instructions to patients?||as a medical assistant, you will need to read force and instruction provided by the physician and office. You also will want to encourage the patient to understand this disease state, health risks, and health behaviors, and participate actively in his own health. You will need to adapt your patient instructions to overcome any disability or limits communication that the patient is experiencing. Also remember that teaching requires repetition and review for for reinforcement.|