a state of being in which human life is dominated by the forces of its inventions
Def: The use technology instead of knowledge workers, to perform tedious or repetitive tasks. This may help a business complete a task with more speed, economy, consistency, and/ or possibly accuracy
Ex: Instead of meeting a travel agent to plan a vacation, customers can complete the process of reservations on-line
an organization that strives to use the most efficient means to achieve a valued goal
Def: Recognizing that executing business processes also creates new data and information and that the organization may then process this new data to improve its decision making and to change or improve the process itself.
Ex:The information a business gains from automation. This data is used to improve the business process.
A formal organization that people become members of against their will.
the guiding or regulating by planning out in detail, the production or delivery of a service or product
an organization claim of offering the "best" products and services which allow consumers to move quickly form one state of being to another
An effect not normally accounted for in the cost-revenue analysis of producers
The official, written guidelines, rules, regulations, and policies that define the goals and roles of the organization and its relationship to other organizations and with integral parties.
large secondary groups that are organized to achieve their goals efficiently
any aspect of an organization's operations that departs from the way the organization should officially operate
iron cage of rationality
the set of irrationalities that rational systems generate
process by which the characteristics and principles of the fast-food restaurant come to dominate other areas of social life
For all intents and purposes, a state in which the service or product will be the same no matter where or when it is purchased.
quantification and calculation
numerical indicators that enable customers to evaluate a product or service easily
a process by which thought and action rooted in custom, emotion,or respect to mysterious forces is replaced by instrumental-rational thought and action
two or more people who interact for a specific purpose
statistical measures of performance
quantitative (& sometimes qualitative) measures of how well an organization and its members or employees are performing
the inability because of limited training to respond to new or unusual circumstances or to recognize when official rules to procedures are outmoded or no longer applicable
formal organization that draw together people seeking material gain in the form of pay,health benefits, or new status
a group made up of people who voluntarily organize on the basis of some mutual interest