Def: The use technology instead of knowledge workers, to perform tedious or repetitive tasks. This may help a business complete a task with more speed, economy, consistency, and/ or possibly accuracy
Ex: Instead of meeting a travel agent to plan a vacation, customers can complete the process of reservations on-line
Def: Recognizing that executing business processes also creates new data and information and that the organization may then process this new data to improve its decision making and to change or improve the process itself.
Ex:The information a business gains from automation. This data is used to improve the business process.
the guiding or regulating by planning out in detail, the production or delivery of a service or product
an organization claim of offering the "best" products and services which allow consumers to move quickly form one state of being to another
The official, written guidelines, rules, regulations, and policies that define the goals and roles of the organization and its relationship to other organizations and with integral parties.
any aspect of an organization's operations that departs from the way the organization should officially operate
process by which the characteristics and principles of the fast-food restaurant come to dominate other areas of social life
For all intents and purposes, a state in which the service or product will be the same no matter where or when it is purchased.
quantification and calculation
numerical indicators that enable customers to evaluate a product or service easily
a process by which thought and action rooted in custom, emotion,or respect to mysterious forces is replaced by instrumental-rational thought and action
statistical measures of performance
quantitative (& sometimes qualitative) measures of how well an organization and its members or employees are performing
the inability because of limited training to respond to new or unusual circumstances or to recognize when official rules to procedures are outmoded or no longer applicable
formal organization that draw together people seeking material gain in the form of pay,health benefits, or new status