O.B. Chapter 9 Understanding Work Teams 'Class Draft' (Ques)

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Organizational Behavior Chapter 9 flash cards.

Why are teams so popular?

1. They better utilize employee talents.
2. Are more flexible and responsive to change.
3. Democratize and motivate.

Work Group

A group who interacts primarily to share information and to make decisions to help one another perform within each member's area of responsibility. (Share information, neutral 'sometimes negative', individual, random & varied.)

Work Team

Generates positive energy through coordinated effort; individual efforts result in a level of performance that is greater than the sum of those individual inputs. ( collective performance, positive, individual/mutual, and complementary.)

4 Types of Teams (S-C-V-P)

1. Self-managed
2. Cross-functional
3. Virtual(Technology.)
4. Problem-Solving.

Problem Solving Teams

A group of 5-12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, & the work environment.

Virtual Teams

Teams that use computer technology to tie together physically dispersed members to achieve a common goal.

Cross-functional teams

Employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Self-managed

Groups of 10-15 people who take on responsibilities of their former supervisors.

Creating Effective Teams? (P.C.C.)

1. Process
2. Context
3. Competition

Process Component

Group has:
1. Common plan and common purpose.
2. specific goals.
3. team efficacy
4. low levels of conflict.
5. minimized social loafing.

Context Components

Group has:
1. Adequate amount of resources.
2. Effective leadership and structure.
3. Climate of trust in the team.
4. Performance evaluation & reward system that reflects team contributions.

Composition Components

Group has:
1. Abilities- technical expertise, problem-solving.
2. Personality- Conscientiousness and open-minded.
3. Allocation of roles.
4. Diversity.
5. Size.

Turning Individuals Into Team Players?

1. Selection- needing employees who have interpersonal and technical skills.
2. Training- workshops on problem solving, communications, negotition, conflict management, & coaching skills.
3. Rewards- encourage cooperative efforts rather than individual ones.

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