| Term | Definition |
|---|
| no-show | Patient who does not arrive for a scheduled appointment or reschedule it is called? |
| First appointment information | Patients full name, birth date, address, telephone number, chief complaint |
| matrix | Block off time slots when the physician is routinely not available to see patients. |
| professional Discount | Defined as the provision of medical care to physician colleagues or their families and staff free of charge or at a reduced fee. |
| bookkeeping rule | old balance, plus charges, minus payments, minus adjustments equals new balance. |
| account | A statement of transactions during a fiscal period and the resulting balance. |
| account balance | The amount owed on an account. |
| accounts receivable ledger | A record of the charges and payments posted on an account. |
| credit | An entry on an account constituting an addition to a revenue, net worth, or liability account ; the balance in a person's favor in an account. |
| debit | An entry on an account constituting an addition to an expense or asset account or a deduction from a revenue, a net worth, or a liability account. |
| disbursements | Funds paid out. |
| fee profile | A compilation or average of physician fees over a given period of time. |
| guarantor | A person who makes or gives a guarantee of payment for a bill. |
| Fiscal agent | An organization under contract to the government as well as some private plans to act as financial representatives in handling insurance claims from providers of health care. |
| payables | Balances due to a creditor on an account. |
| pegboard system | Also called the write-it-once system; a method of tracking patient accounts that allows the figures to proved accurate through mathematic formulas. |
| posting | Transferring or carrying from a book of original entry to a ledger; entering figures in an accounting system. |
| preponderance | A superiority or excess in number or quantity; a majority |
| receivables | Total monies received on accounts. |
| third-party payor | Someone other than the patient, spouse, or parent who is responsible for paying all or part of the patient's medical costs. |
| transaction | An exchange or transfer of goods, services, or funds. |
| receipts | Amounts paid on patient accounts. |
| emergency calls | At what telephone number can you be reached? Where are you located? What are the chief symptoms? When did they start? Has this happened before? Are you alone? Do you have transportation? |
| phone greeting | Doctors name, your name and ask if you can help them. Smile because patients can hear it. |
| complete telephone message | The name of the person to whom the call is directed, the name of the person calling, The callers daytime, evening, and/or cellular telephone number, The reason for the call, The action to be taken, The date and time of the call, The initials of the person taking the call. |
| handling angry callers | Say that the matter will be discussed with the physician as soon as possible and the patient will be called later if answers are not readily available, a friendly assurance that the situation is important and that every attempt will be made to find the answer quickly will usually calm angry feelings. Always avoid getting angry and try speaking in a calm voice. |
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