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1) In his capacity as the regional production manager, Mark Brown is required to address the regional heads from across the country in a quarterly meeting organized by his company. At this meeting, Mark presents the detailed production figures of his region and also outlines the changes he plans to implement in order to improve productivity. Mark is playing the role of a ________. 1) _______
A) disturbance handler B) spokesperson
C) monitor D) negotiator

B) spokesperson

2) Douglas McGregor is best known for promoting ________ leadership practices in which positive leadership can bring forth greater efforts and levels of achievement from employees. 2) _______
A) ERG theory B) Theory Z C) Theory Y D) Theory X

C. Theory Y

3) Technology and the attitudes of subordinates are considered to be the ________ of managerial jobs. 3) _______
A) demands B) choices C) requirements D) constraints

D. constraints

4) Which of the following is an informational role? 4) _______
A) entrepreneurial B) disseminator C) negotiator D) leader

B. disseminator

5) The term manager refers to anyone who ________. 5) _______
A) plans, controls, and evaluates B) owns shares in the company
C) is not a member of a labor union D) is a member of an organization

A. plans, controls, and evaluates

6) Daniel is the manager of a luxury resort in the Bahamas. It is his responsibility to ensure that his subordinates do all that it takes to meet customer requirements and make their stays memorable. As a result, when one of their major customers voiced his dissatisfaction with the receptionist at the front desk, Daniel decided to change the receptionist's shift while the guest was staying at the resort. His authority to make this change reflects the ________ aspect of a manager's job. 6) _______
A) constraint B) demand C) choice D) compliance

C. choice

7) When managers are called upon to make accommodations with other units or other organizations, they are functioning in the ________ role. 7) _______
A) spokesperson B) figurehead C) liaison D) negotiator

D. negotiator

8) Derek, a manager at an insurance firm, instructs all subordinates to fill in a daily log of their day's work. However, he finds that even after a week of instituting this new rule, most employees are either reluctant to fill it or are taking the instruction far too lightly. This reluctance on the part of the employees is an example of the ________ dimension of Derek's job as a manager. 8) _______
A) requirement B) constraint C) demand D) technique

B. constraint

9) Which one of the following statements is true about the effects of the Internet on how managers do their jobs? 9) _______
A) It offers new ways of accomplishing tasks.
B) It has decreased the importance of entrepreneurs.
C) The Internet has reduced the amount of competition in all markets.
D) The importance of knowledge has declined.

A. it involves new ways of accomplishing tasks

10) According to Mintzberg's theory of managerial functions, ________ roles include acting as an entrepreneur, a disturbance handler, a resource allocator, and a negotiator. 10) ______
A) interpersonal B) leader C) decisional D) informational

C. decisional

11) ________ translates long-term plans into actions designed to achieve specific and shorter-term goals and objectives. 11) ______
A) Strategic planning B) Tactical planning
C) Transactional planning D) Operational planning

B. Tactical planning

12) Which of the following roles is an interpersonal role? 12) ______
A) negotiator B) disturbance handler
C) leader D) spokesperson

C. Leader

13) ________ is the process of assembling and using sets of resources in a goal-directed manner to accomplish tasks in an organization. 13) ______
A) Management B) Budgeting C) Accounting D) Planning

A. Management

14) Which of the following statements is true regarding change in an organization? 14) ______
A) If employees are resistent to change, the only option left with a manager is to enforce it forcibly.
B) Managers must face the need for change and the opportunity to create change.
C) Managing change is a lengthy but straightforward task.
D) New managers are usually not expected to create change.

B. managers must face the need for change and the opportunity to create change

15) As the manager of a waste recycling company, Ruth has been asked to attend a seminar on green living. At the seminar, she spends considerable time interacting with her colleagues from the industry and discussing the various events and innovations that are taking place. Ruth feels it is extremely important for her to remain updated with the developments in the industry. She is playing the ________ role. 15) ______
A) monitor B) negotiator C) entrepreneurial D) liaison

A. monitor

16) Ensuring that a restaurant maintains an attractive appearance would reflect the ________ job dimension for its manager. 16) ______
A) constraint B) technique C) demand D) choice

C. demand

17) Of the four major functions of a manager, ________ involves systematically integrating resources to accomplish tasks. 17) ______
A) organizing B) directing C) auditing D) planning

A. organizing

18) Which of the following is a typical managerial choice? 18) ______
A) legal regulations B) attitudes of subordinates
C) scheduled deadlines D) allocation of resources

D. allocation of resources

19) The ________ role involves extensive information seeking in which managers engage to remain aware of crucial developments that may affect their units and their own work. 19) ______
A) entrepreneurial B) monitor
C) disturbance handler D) spokesperson

B. monitor

20) Acting as a figurehead involves ________. 20) ______
A) contacts with persons outside the formal chain of command
B) attending or participating in ceremonial activities
C) influencing or directing others
D) extensive information seeking

B. attending or participating in ceremonial activities

21) ________ involves estimating future conditions and circumstances and making decisions based on these estimations. 21) ______
A) Organizing B) Directing C) Planning D) Controlling

C. planning

22) As the CEO of a software company, Keith is required to participate in several meetings each week. Some of his other responsibilities include helping to formulate the company's strategic plans and giving the final word on which projects the company will undertake. This reflects the ________ aspect of Keith's role as a manager. 22) ______
A) demand B) technique C) constraint D) compliance

A. demand

23) ________ involve having specialized knowledge about procedures, processes, and equipment. 23) ______
A) Interpersonal skills B) Verbal skills
C) Conceptual skills D) Technical skills

D. Technical Skills

24) Rick was hired as the director of a company manufacturing refrigerators at a time when the company was financially unstable. After analyzing the market carefully, Rick decided to change their marketing strategy. Rick's sound judgment did the trick, and the company turned around and became profitable within two years. What managerial skill did Rick show? 24) ______
A) interpersonal skills B) conceptual skills
C) technical skills D) communication skills

B. conceptual skills

25) Managers who have an entrepreneurial mind-set ________. 25) ______
A) are found only at the top-level of the organizational hierarchy
B) usually avoid risky ventures
C) resist uncertainty and maintain the status quo
D) are alert to new ideas and use them to create value for customers

D. are alert to new ideas and use them to create value for customers

26) The ________ role of a manager involves influencing or directing others. 26) ______
A) figurehead B) leader C) monitor D) liaison

B. leader

27) Of the four major functions of a manager, the purpose of ________ at the most basic level is the attempt to bring order to the organization. 27) ______
A) auditing B) organizing C) directing D) feedback

B. organizing

28) Which of the following is true about the principal managerial functions applicable to modern organizations? 28) ______
A) Controlling employee behavior is easier for a manager from the middle level management.
B) Organizing involves strategic and tactical planning.
C) Directing involves leading and motivating those for whom the manager is responsible.
D) Planning involves identifying the appropriate structure of relationships among positions and the people occupying them.

C. directing involves leading and motivating those for whom the manager is responsible

29) The managerial function of ________ is regulating the work of those for whom a manager is responsible. 29) ______
A) directing B) controlling C) auditing D) planning

B. controlling

30) According to Rosemary Stewart's dimensions of managerial jobs, within which of the following job dimensions is a manager working when he/she adheres to deadlines and follows established procedures? 30) ______
A) demands B) constraints C) techniques D) choices

A. demands

31) Cigarette ads and smoking have not been completely outlawed in part because the ________ is not 100 percent. 31) ______
A) anchoring effect B) probability of effect
C) temporal immediacy D) externality

B. probability of effect

32) ________ is the view that your perspective is correct and the views of people in other cultures are inferior. 32) ______
A) Universality B) Ethnocentricity C) Regiocentricity D) Polycentricity

B. ethnocentricity

33) Pixel Inc has established a system to settle employee grievances. According to this system, aggrieved employees must first approach their immediate supervisors with their problems. If the employee considers the supervisor's decision unsatisfactory, he or she may approach the next person in the chain of command. If the grievance still remains unresolved, the matter may be referred to voluntary arbitration. This system is indicative of ________. 33) ______
A) compensatory justice B) interactional justice
C) procedural justice D) distributive justice

C. procedural justice

34) According to the principle of ________, the financial obligation corporations have to others is limited to the company and does not extend to its shareholders. 34) ______
A) distributive justice B) compensatory justice
C) limited liability D) limited interest

C. limited liability

35) According to the universal approach to ethical decision making, managers must first determine whether a course of action can apply to all people in all situations, then ask themselves whether ________. 35) ______
A) the act has moral significance in the community
B) the rewards of the act can be equitably distributed
C) the costs and benefits of the act can be equitably distributed
D) they would want the same rule applied to themselves

D. they would want the same rule applied to themselves

36) A(n) ________ is an individual or group that has an interest in and is affected by the actions of an organization. 36) ______
A) accommodator B) cohort
C) social consensus D) stakeholder

D. stakeholder

37) The social responsibility perspective argues that ________. 37) ______
A) firms are accountable only to shareholders
B) costs and benefits should be equitably distributed
C) society grants existence to firms
D) the basis of all rights stem from freedom and autonomy

C. society grants existence to firms

38) The Foreign Corrupt Practices Act prohibit payments to ________. 38) ______
A) foreign shareholders B) competitors
C) firm partners D) foreign officials

D. foreign officials

39) Even if a manager does not intend to discriminate against a particular minority group, legal action can be brought against the firm if the minority group can prove ________. 39) ______
A) probability of effect B) temporal immediacy
C) disparate impact D) compensatory justice

C. disparate impact

40) An executive who justifies paying a bribe because it allows his company to provide the greatest good for the greatest number of people adheres to the ________ approach to ethical decision making. 40) ______
A) justice B) utilitarian C) moral rights D) universal

B. utilitarian

41) A(n) ________ is a decision that is contrary to an individual's stated beliefs and policies of the company. 41) ______
A) ethnocentric viewpoint B) ethical lapse
C) cognitive bias D) fallacy

B. ethical lapse

42) Which aspect of the justice approach to ethical decision making forms the basis of affirmative action plans? 42) ______
A) restorative justice B) compensatory justice
C) procedural justice D) distributive justice

B. compensatory justice

43) According to the Foreign Corrupt Practices Act, which of the following can be paid to low-level government employees to perform their duties more quickly? 43) ______
A) bribes B) facilitating payments
C) dividends D) push money

B. facilitating payments

44) Which aspect of the justice approach to ethical decision making is concerned with the impartial administration of decision-making processes? 44) ______
A) distributive justice B) restorative justice
C) procedural justice D) procuratory justice

C. procedural justice

45) Actions that benefit shareholders but harm the other stakeholders would be viewed as ________ from the efficiency perspective but ________ from the social responsibility perspective. 45) ______
A) socially irresponsible; managerially responsible
B) managerially irresponsible; socially responsible
C) managerially responsible; socially irresponsible
D) socially responsible; managerially irresponsible

C. managerially responsible; socially irresponsible

46) Refer to the scenario above. Which of the following is similar to the given scenario? 46) ______
A) A forest officer allows a tribal community living in the forest to cut trees for personal use.
B) As an owner of a retail store, Jeremy decides to cut off his supplier in order to switch to a different supplier with lower prices.
C) Naomi, a designer in Georgia, refuses to pay for a damaged shipment of material that arrived via courier from India.
D) Albert, who runs a sports goods store, declines a consignment of shoes from a manufacturer after learning that working conditions at the factory were extremely poor.

A. a forest officer allows a tribal community living in the forest to cut trees for personal use

47) Which of the following is an example of an accommodator firm? 47) ______
A) Ramen's retail store decides to stop using plastic bags after customers threatened to boycott its products.
B) The Hardley Accounting Firm changes its accounting practices after the introduction of the Sarbanes-Oxley Act in 2002.
C) A biotech company fights government efforts that will restrict its ability to import raw materials.
D) A petrochemical company takes preventive measures to protect employees from harmful chemicals within the workplace even before anyone suffers negative side effects.

B. the Hardley Accounting Firm changes its accounting practices after the introduction of the Sarbanes-Oxley Act in 2002

48) A major concern with the efficiency perspective is that corporations can impose indirect consequences that may not be completely understood or anticipated. In economic terms, such an unintended consequence is called a(n) ________. 48) ______
A) random error B) externality C) oligopoly D) ethical lapse

B. externality

49) Which of the following is an example of a reactor firm? 49) ______
A) The Hardley Accounting Firm changes its accounting practices after the introduction of the Sarbanes-Oxley Act in 2002.
B) A petrochemical company takes preventive measures to protect employees from harmful chemicals within the workplace even before anyone suffers negative side effects.
C) Ramen's retail store decides to stop using plastic bags after customers threatened to boycott its products.
D) A biotech company fights government efforts that will restrict its ability to import raw materials.

C. Ramen's retail store decides to stop using plastic bags after customers threatened to boycott its products

50) Which of the following statements is true regarding whistleblowing? 50) ______
A) Laws in the United States neither protect nor reward whistleblowing.
B) Whistleblowers rarely use external channels to blow the whistle.
C) Whistleblowers tend not to be disgruntled employees.
D) Whistleblowers report illegal acts for personal fame.

C. Whistleblowers tend not to be disgruntled employees

51) A factory continues to dump its chemical waste into the local river in spite of government orders banning the dumping of industrial effluents in local water bodies. The company knows that the effects of the chemicals on the water will not be detected until several years later. This is an example of ________. 51) ______
A) concentration of effect B) proximity
C) temporal immediacy D) social consensus

C. Temporal immediacy

52) Corporations react to the various pressures and constituencies connected to the topic of social responsibility in different ways. ________ firms make changes when they feel that pressure from constituencies is sufficient such that nonresponsiveness could have a negative economic impact on the firm. 52) ______
A) Defender B) Reactor C) Accommodator D) Anticipator

B. reactor

53) ________ involves the extent to which members of a society agree that an act is either good or bad. 53) ______
A) Social consensus B) Concentration of effect
C) Probability of effect D) Social order

A. social consensus

54) Corporations react to the various pressures and constituencies connected to the topic of social responsibility in different ways. Companies that are ________ tend to fight efforts that they see as resulting in greater restriction and regulation of their ability to maximize profits. 54) ______
A) anticipators B) accommodators C) reactors D) defenders

D. defenders

55) Chucks' Eggs is a company that distributes eggs in Latin America and is planning to enter the North American market. As the risks are greater when entering new markets, Chucks' decides to join hands with another firm that has mutually desirable goals. This way, they can share the costs and have access to each other's resources. Which of the following ways is Chucks' implementing to enter a new market? 55) ______
A) licensing B) exporting
C) purchasing a local firm D) creating a strategic alliance

D. creating a strategic allience

56) ________ is the degree to which a situation influences behavior or perception of the appropriateness of behavior. 56) ______
A) Cultural context B) Cultural dimensionality
C) Cultural elasticity D) Cultural milieu

A. cultural context

57) ________ is the extent to which a person's identity is a function of the group(s) to which he or she belongs and the extent to which group members are expected to look after each other. 57) ______
A) Individualism B) Collectivism
C) Uncertainty avoidance D) Power distance

B. collectivism

58) According to Thomas Friedman, the third stage of globalization involves ________. 58) ______
A) countries moving into international markets
B) increasing influence of national governments on local economies
C) internationalization of countries
D) individuals collaborating or competing on a global basis

D. individuals collaborating or competing on a global basis

59) Countries emphasizing masculine traits value ________. 59) ______
A) activities that encourage forgiveness B) activities that enhance quality of life
C) activities that show caring for others D) activities that lead to success

D. activities that lead to success

60) Cluster 1 countries largely consist of developing and transition economies that ________. 60) ______
A) are low on monetary policies
B) are high in regulatory control and low in political rights
C) have balanced regulatory controls and political rights
D) have strong physical infrastructures

B. are high in regulatory control and low in political rights

61) When Maria arrived from Mexico to study in the U.S., she noticed a difference between the students in Mexico and the students in the U.S. The American students felt comfortable asking questions, they were eager to share a thought or an opinion, and in some instances they even contradicted the teacher. Maria comes from a country that has ________. 61) ______
A) high power distance B) individualism
C) gender focus D) uncertainty avoidance

A. high power distance

62) Swedish companies usually have a flat and team-oriented structure with few management levels. The result is a simple and direct decision-making process. In Swedish companies, the concept of personal responsibility is paramount. This is because Swedish companies have ________. 62) ______
A) high uncertainty avoidance B) low power distance
C) gender focus D) collectivism

B. low power distance

63) A country's ________ consists of its rules, policies, and enforcement processes. 63) ______
A) institutional environment B) economic dimension
C) socioeconomic landscape D) cultural milieu

A. institutional enviornment

64) ________ rely on electronically mediated communication. 64) ______
A) Swift trust teams B) Virtual teams
C) Ad hoc teams D) Cross-functional teams

B. virtual teams

65) Business meetings in Japan follow elaborate procedure, often take a long time as seemingly little details are scrutinized, and end with all parties signing detailed protocols to leave no room for misunderstandings. This is because Japan ranks high when it comes to ________. 65) ______
A) individualism B) uncertainty avoidance
C) gender focus D) personal freedom

B. uncertainty avoidance

66) Managing multicultural teams, competing in international markets, and managing international operations all require managers to develop a ________. 66) ______
A) cross-functional vocabulary B) global mind-set
C) certain savoir-faire D) no-holds-barred management style

B. global mind-set

67) Which of the following is likely to be an advantage for the licensor in a licensing arrangement? 67) ______
A) low royalty percentages
B) major returns on investment irrespective of sales
C) strict control over the use of its product and brand name
D) low cost and little risk

D. low cost and little risk

68) Brian, a senior manager in a logistics firm, has a democratic style of leadership. Brian is very approachable, and employees in his department are free to consult with him at any time. The culture in Brian's department is one of ________. 68) ______
A) low power distance B) economic development
C) uncertainty avoidance D) gender focus

A. low power distance

69) Ruth belongs to a community where members have a strong feeling of involvement in each other's lives, as well as a strong feeling of loyalty and responsibility to their community. This community is an example of? 69) ______
A) gender focus B) collectivism C) power distance D) avoidance

B. collectivism

70) Which of the following is a characteristic of collectivism? 70) ______
A) group membership B) high emotional independence
C) emphasis on individual achievement D) value for individual decisions

A. group membership

71) When a company ________ a foreign country, it makes a direct investment to establish a business that it solely owns and controls there. 71) ______
A) exports goods to
B) creates a new, wholly-owned subsidiary in
C) enters into a licensing arrangement with
D) purchases a local firm to enter

B. creates a new, wholly-owned subsidiary in

72) In an organization using transnational focus, ________. 72) ______
A) strategic decisions are decentralized
B) managers can tailor their strategies to local market conditions and demands
C) innovative products are developed in the home country market
D) subsidiaries react quickly to changes in the marketplace

A. strategic decisions are decentralized

73) Which of the following is true about exporting goods? 73) ______
A) Exporting is not a popular entry strategy because of its high risks and capital requirements.
B) An export strategy most likely provides big returns because of shared costs with local firms.
C) An exporting firm must establish a means of marketing and distributing its goods within the country.
D) Exporting requires establishing operations in the country and a large capital investment.

C. an exporting firm must establish a means of marketing and distributing its goods within the country

Ibiz is an ad agency that specializes in creating advertisements targeted at kids. After a dip in profits, managers are planning to implement the SWOT analysis approach to understand where they are going wrong.

74) Which of the following, if true, would suggest that the company should concentrate on its opportunities? 74) ______
A) The company has no competitors due to high entry barriers.
B) Despite innovative technology and the Internet, employees continue to use traditional animation techniques to create ads.
C) Employees have become complacent after a few successful campaigns, are highly demotivated, and lack creativity.
D) The managers make sure they get the best talent in the market, even if they have to pay a high price for it.

A. the company has no competitors due to high entry barriers

75) The ________ strategy determines how a firm will compete in each of these markets. 75) ______
A) corporate-level B) unit-level C) functional D) business-level

D. business-level

76) Aliva, a bottled water company, places a premium on the marketing and sales of its products by offering purified water from the natural streams of the Himalayas. This way, compared to other companies, it provides superior value. This is an example of ________. 76) ______
A) absolute advantage B) comparative advantage
C) first-mover advantage D) open source advantage

B. comparative advantage

77) Crystal is a vintage champagne, meaning that the champagne is made in the best years for wine production and all grapes used to make the wine are harvested in the same year. No other champagne can match this quality. Crystal has a ________. 77) ______
A) strategic vision B) consistent advantage
C) production advantage D) competitive advantage

D. competitive advantage

78) ________ translate(s) the strategic intent and mission of the firm into concrete and measurable goals. 78) ______
A) Strategic alliance B) Strategic planning
C) Strategic objectives D) Core competencies

C. strategic objectives

79) Which of the following, if true, provides the best explanation of why consumers are willing to pay a premium price for Starbucks coffee? 79) ______
A) Starbucks has invested in the latest technology to increase production.
B) Starbucks has achieved economies of scale.
C) Starbucks differentiates itself through its product, service, and brand reputation.
D) Starbucks has lower costs than its competitors.

C. Starbucks differentiates itself through its product, service, and brand reputation

80) A firm's ________ consists of its planning, finance, accounting, legal, government relations, and other activities supplied by its various primary activities. 80) ______
A) procurement B) infrastructure
C) marketing strategies D) human resource management

B. infrastructure

81) A newly established company, The Malt Company, wishes to enter the beer market in Country A by building a new brewery there. Many companies already have breweries in Country A. These companies spend heavily on advertising, which Malt is finding difficult to afford. This is an example of ________. 81) ______
A) substitution B) barriers to entry
C) low costs of switching D) high costs of switching

B. barriers to entry

82) Which of the following is the first step in managing the value chain? 82) ______
A) analyze how suppliers, distributors, and other business partners fit into a value net
B) develop valuable capabilities and use them to provide products that are superior in value
C) use formulated strategies to earn above-average returns
D) determine where in the value chain there is potential to add the greatest value

D. determine where in the value chain there is potential to add the greatest value

83) What part of a SWOT analysis focuses on the internal environment? 83) ______
A) opportunities and threats B) weaknesses and threats
C) strengths and weaknesses D) strengths and opportunities

C. strengths and weaknesses

84) Redeem is a local microbrewery that is working on its methods of advertising, promoting, and selling its product. This is an example of ________. 84) ______
A) service activities in the value chain B) procurement activities in the value chain
C) primary activities in the value chain D) support activities in the value chain

C. primary activities in the value chain

85) ________ activities are designed to inform potential customers about the products and services the firm has available and entice them to purchase them. 85) ______
A) Marketing and sales B) Procurement
C) Operation D) Service

A. marketing and sales

86) In the process of strategic management, the ________ strategy determines what business or businesses the firm wishes to operate. 86) ______
A) functional B) unit-level C) corporate-level D) business-level

C. corporate level

87) Which of following is a requirement for a product to have competitive advantage over others? 87) ______
A) responsiveness B) durability C) rarity D) assurance

C. rarity

88) SWOT analysis stands for ________. 88) ______
A) strengths, weaknesses, organizations, and threats
B) strengths, weaknesses, organizations, and tools
C) strengths, weaknesses, opportunities, and threats
D) strengths, weaknesses, opportunities, and tools

C. strengths, weaknesses, opportunities, and threats

89) Which of the following is NOT a key element in developing an action plan? 89) ______
A) sequence and timing B) accountability
C) making real-time adjustments D) monitoring the implementation

C. making real-time adjustments

90) ________ serve as the future "end states" targeted by its managers. 90) ______
A) Plans B) Strategies C) Tactics D) Objectives

D. objectives

91) Identify the question that managers at the strategic business unit (SBU) level would attempt to address. 91) ______
A) "What industries should we get into or out of?"
B) "What resources should be allocated to each of the businesses?"
C) "What activities does my unit need to perform well in in order to meet customer expectations?"
D) "Who are our direct competitors?"

D. "who are our direct competitors?"

92) Which of the following statements regarding objectives is true? 92) ______
A) Managers need to assign equal importance to all of the objectives.
B) A clear understanding of the sequence of priorities has no significant impact on employee performance.
C) The importance of some objectives varies with time.
D) Determining priorities for objectives is usually the final stage associated with setting objectives.

C. the importance of some objectives varies with time

93) ________ is a term that refers to the tool used to quantify and allocate resources to specific activities. 93) ______
A) Budget B) Contingency plan
C) Accounting D) Benchmarking

A. budget

94) Ted is a manager at the strategic business unit level of his organization. Which of the following would be one of his responsibilities? 94) ______
A) ensuring coordination across different departments of business
B) facilitating the achievement of the competitive plan of the business
C) deciding whether to expand operations in Brazil
D) determining the activities to be performed to meet customer expectations

A. ensuring coordination across different departments of business

95) Which of the following business plans has the broadest scope? 95) ______
A) strategic plans B) tactical plans
C) functional plans D) operational plans

A. strategic plans

96) Altering the time frame for a goal is most likely to affect ________. 96) ______
A) the realism of the goal B) the specificity of the goal
C) the scope of the goal D) the measurability of the goal

D. the measurability of the goal

97) Ned heads the finance department of a business. At which organizational level is Ned functioning? 97) ______
A) corporate level B) functional level C) strategic level D) business level

B. functional level

98) A manager of a local flower franchise is investigating her own company's strengths and weaknesses and comparing them with those of her competitors. She is operating at the ________ level. 98) ______
A) functional B) corporate C) operational D) business

D. business

99) Which of the following statements is true about strategic plans? 99) ______
A) They focus on the broad future of the organization.
B) They have a narrow scope, a departmental focus, and a short time frame.
C) They focus on the immediate functional aspects of an organization.
D) They have moderate interdependence and cross-functional relevance.

A. they focus on the broad future of the organization

100) At the functional level of an organization, a manager would attempt to address the issue of: 100) _____
A) determining the advantages over competitors.
B) assessing a competitor's strengths and weaknesses.
C) identifying the business' direct competitors.
D) evaluating the unit's strengths and weaknesses.

D. evaluating the units strengths and weaknesses

101) In the context of an organization, identify the correct statement from the following. 101) _____
A) The term member refers to all employees of the organization.
B) Union is synonymous with collective bargaining units.
C) All those who are not involved in specific managerial activities must be members of the union.
D) All members are, by definition, parts of collective bargaining units.

A. the term member refers to all employees of the organization

102) What is the primary legacy of Frederick Taylor? 102) _____
A) the concept of job enrichment B) the concept of employee motivation
C) the "hierarchy of needs" theory D) the principles of scientific management

D. the principles of scientific management

103) As the regional manager of an accounting firm, Ruth is often required to attend ceremonial activities like attending a social function on behalf of the company or presiding at a farewell dinner of a departing employee. Which of the following is similar to the given scenario? 103) _____
A) As a marketing manager, Aaron's accountability to the firm lies in seeking extensive information and remaining aware of crucial developments in the industry.
B) One of Naomi's responsibilities as a manager is to build contacts with important officials within and outside the industry.
C) In his capacity as a manager, Dave is often required to solve conflicts within the organization.
D) As the dean of a business school, Jack is always present at official functions like commencement ceremonies and convocations to give away diplomas.

D. as the dean of a business school, Jack is always present at official functions like commencement ceremonies and convocations to give away diplomas

104) According to Rosemary Stewart, ________ involve(s) activities or duties that must be accomplished and standards or levels of minimum performance that must be met. 104) _____
A) constraints B) choices C) planning D) demands

D. demands

105) A manager in the ________ role not only receives information but also sends it. 105) _____
A) disseminator B) negotiator C) monitor D) entrepreneurial

A. disseminator

106) ________ are important at all levels of the management, and a lack of these skills will usually limit managerial advancement, even when other skills exist. 106) _____
A) Interpersonal skills B) Organizational skills
C) Conceptual skills D) Technical skills

A. interpersonal skills

107) Sarah is the business manager of a company manufacturing shoes. After a successful stint in the shoe industry, she begins to consider the viability of expanding the business to the leather bag industry. This is an example of ________. 107) _____
A) tactical planning B) operational planning
C) functional planning D) strategic planning

D. strategic planning

108) Matt is known to have substantial influence over his team. He has regular meetings with them to ensure that they do not lose sight of what they are trying to accomplish. He also motivates them to set challenging targets for themselves and achieve those targets. What role is Matt playing? 108) _____
A) the leader role B) the monitor role
C) the negotiator role D) the figurehead role

A. the leader role

109) When forming the strategy of the major units within an organization, managers should ________. 109) _____
A) not focus on the human factor B) focus only on existing opportunities
C) be innovative and entrepreneurial D) assume that conditions will remain stable

C. be innovative and entrepreneurial

110) Which of the following statements about globalization is NOT true? 110) _____
A) Globalization affects the goals, decisions, and responsibilities of managers.
B) Globalization affects large businesses but seldom impacts small businesses.
C) Globalization opens new markets and increases competition.
D) Globalization promotes greater involvement in international markets.

B. globalization affects large businesses but seldom impacts small businesses

111) How can a company communicate ethical standards? 111) _____
A) by repeatedly communicating the code in memos and company newsletters
B) by disseminating a one-time memo
C) by letting employees conduct themselves in ways they think appropriate and correcting them, if need be
D) by conducting one-to-one meetings with the manager and the employee

A. by repeatedly communicating the code in meos and company newsletters

112) When companies reward employees who report valid claims of corporate unethical conduct, what are they clearly encouraging? 112) _____
A) pay for performance B) moral intensity
C) whistleblowing D) compensatory justice

C. whistleblowing

113) The ________ associated with the outcome of a given action is the anticipated level of impact, independent of whether the consequences are positive or negative. 113) _____
A) temporal immediacy B) probability of effect
C) concentration of effect D) magnitude of the consequences

D. magnitude of the consequences

114) When managers look at social issues in general terms of the extent to which they are problematic they are following the ________ approach to strategic corporate social responsibility. 114) _____
A) outside-out B) inside-out C) inside-in D) outside-in

A. outside-out

115) ________ is the extent to which consequences are focused on a few individuals or dispersed across many. 115) _____
A) Concentration of effect B) Proximity
C) Probability of effect D) Social consensus

A. concentration of effect

116) Pixel Inc is planning to upgrade its technology infrastructure. However, this move is likely to render more than half of its workforce redundant. Which of the following statements is true in this scenario? 116) _____
A) The magnitude of the consequence is high.
B) The probability of effect is low.
C) The concentration of effect is low.
D) There is a high degree of social consensus.

A. the magnitude of the consequence is high

117) According to philosopher Immanuel Kant, ________ form the basis of all rights. 117) _____
A) freedom and autonomy B) fairness and equitability
C) individuality and happiness D) justice and truth

A. freedom and autonomy

118) The ________ approach to ethical decision making focuses on the equity of processes and outcomes. 118) _____
A) universal B) moral rights C) justice D) utilitarian

C. justice

119) ________ is a learned set of assumptions, values, and beliefs that have been accepted by members of a group and that affect human behavior. 119) _____
A) Nationality B) History C) Ethnicity D) Culture

D. culture

120) Which of the following is a dimension of the country's physical infrastructure? 120) _____
A) production of raw materials B) welfare of the citizens
C) political stability D) number of airports

D. number of airports

121) People who live in countries that score high on individual orientations tend to ________. 121) _____
A) emphasize and reward individual achievement
B) exhibit emotional dependence on organizations
C) value collective decisions
D) emphasize group membership

A. emphasize and reward individual achievement

122) Countries emphasizing feminine traits value ________. 122) _____
A) activities that lead to possessions B) activities that enhance quality of life
C) activities that lead to success D) activities that lead to money

B. activities that enhance quality of life

123) ________ is when cultures differ in the extent to which they need clarity or can tolerate ambiguity. 123) _____
A) Collectivism B) Power distance
C) Individualism D) Uncertainty avoidance

D. uncertainty avoidance

124) Which of the following is a challenge associated with cross-border acquisitions? 124) _____
A) little control over the product
B) complexity in launching
C) increased costs of transportation
D) integration of two previously independent companies

D. integration of two previously independent companies

125) SockUp is a company that manufactures socks of different sizes, types, and colors for men, women, and children. The company aims at being the lowest-cost provider and charges slightly lower than the market price. This is an example of ________. 125) _____
A) multipoint competition strategy B) differentiation strategy
C) cost leadership strategy D) integrated leadership strategy

C. cost leadership strategy

126) ________ strategies focus on the operations of each function and their contribution to help the firm achieve a competitive advantage. 126) _____
A) Business-level B) Unit-level
C) Competitive D) Corporate-level

A. business level

127) McKinsey discovered that performance declined when many of their clients implemented new strategic plans because the strategies were ________. 127) _____
A) executed without sufficient studies of the competitive environment
B) not developed organically within the company
C) not designed, recommended, and reviewed by McKinsey consultants
D) implemented within old structures, cultures, skills, styles, and staff

D. implemented within old structures, cultures, skills, styles, and staff

128) Which one of the following is necessary if a firm is to maintain a competitive advantage? 128) _____
A) providing products and services of a superior value than those of competitors
B) winning consistently over the short term in a competitive situation
C) reproducing the successful actions of competitors
D) charging a higher price than what competitors charge

A. providing products and services of a superior value than those of competitors

129) A(n) ________ articulates the fundamental purpose of the organization and often contains several components. 129) _____
A) income statement B) statement of faith
C) mission statement D) annual report

C. mission statement

130) Which of the following is a reason why goals that are too easy to achieve are usually ineffective? 130) _____
A) Employees are too financially motivated to achieve the goals.
B) The goals do not deliver substantial results.
C) The goals are not specific enough.
D) Employees are daunted by having to perform at a level much higher than their capabilities.

B. the goals do not deliver substantial results

131) Which of the following organizational levels is also known as the strategic business unit? 131) _____
A) functional level B) operational level
C) corporate level D) business level

D. business level

132) ________ is a decision-making process that focuses on the future of an organization and how it will achieve its goals. 132) _____
A) Programming B) Planning
C) Implementation D) Budgeting

B. planning

133) A(n) ________ budget outlines how much money an organization needs, and it is submitted to a superior or a budget review committee. 133) _____
A) pro forma B) approved C) linked D) proposed

D. proposed

134) In the context of an organization, members are defined as ________. 134) _____
A) the nonmanagerial employees B) members of the labor union
C) all employees D) the group of rank-and-file employees

C. all employees

135) ________ roles of a manager are composed of the figurehead role, the leader role, and the liaison role. 135) _____
A) Decisional B) Informational C) Interpersonal D) Negotiator

C. interpersonal

136) Effective managers ________. 136) _____
A) prefer working alone rather than with groups or other individuals
B) let subordinates evaluate people's skills before selecting the best candidate
C) use resources to maximize the achievement of the organization's goals
D) accept existing resource limits and levels of employee motivation

C. use resources to maximize the achievement of the organizations goals

137) ________ is the degree to which people see an issue as an ethical one. 137) _____
A) Disparate impact B) Moral intensity
C) Social consensus D) Ethnocentricity

B. moral intensity

138) Which of the following is least likely to encourage whistleblowing? 138) _____
A) communicating procedures to all employees
B) investigating all claims based on consistent procedures
C) having a closed-door policy
D) protecting whistleblowers who make valid claims

C. having a closed-door policy

139) ________ is the rapid development of trust in teams with positive and reciprocal communications about the team's task activities. 139) _____
A) Improved trust B) Reciprocal trust
C) Swift trust D) Improved reliability

C. swift trust

140) Which of the following is a requirement for swift trust? 140) _____
A) The manager must let the team members eliminate misunderstandings among themselves.
B) Team members must know each other's faiths before starting a project.
C) The manager must have significant cultural knowledge and sensitivity to handle the virtual team.
D) Team members must learn a common language to communicate better.

C. the manager must have significant cultural knowledge and sensitivity to handle the virtual team

141) Companies perform ________ to reinforce efforts that have contributed to desired results and to correct those that have not. 141) _____
A) internal audits B) benchmarking exercises
C) organizational performance evaluations D) SWOT analyses

D. SWOT analyses

142) Which of the following is true about cost leadership strategy? 142) _____
A) The key to this strategy is to add value at a cost that produces a superior margin.
B) In this strategy, firms seek to make their product or service different from those of competitors.
C) One of the ways of achieving cost leadership is by using special technology.
D) Firms using this strategy charge slightly higher than industry-average prices.

C. one of the ways of achieving cost leadership is by using special technology

143) Which of the following is NOT one of the five characteristics of effective goals? 143) _____
A) specificity B) measurability C) commitment D) abstractness

D. abstractness

144) Which of the following types of managerial roles includes acting as a monitor, disseminator, and a spokesperson? 144) _____
A) liaison roles B) informational roles
C) interpersonal roles D) decisional roles

B. informational roles

145) Which of the following is in accordance with the utilitarian approach to ethical decision making? 145) _____
A) Focus on the equity and process of outcomes.
B) Do onto others as you would have them do unto everyone, including yourself.
C) Try to make decisions that result in the greatest good.
D) Choose the action that conforms with moral principles.

C. try to make decisions that result in the greatest good

146) According to Hofstede, ________ is the extent to which people accept power and authority differences among people. 146) _____
A) uncertainty avoidance B) individualism
C) power distance D) gender focus

C. power distance

147) Nobelle, a chocolatier based in France, produces candy containing exotic ingredients from the rain forests of Brazil. The ingredients are provided by a single supplier who has an exclusive contract with Nobelle. The chocolate manufacturer thus has a great deal of power over the market. This is an example of ________. 147) _____
A) competitive advantage B) strategic vision
C) strategic management D) distinctive competence

A. competitive advantage

148) Which one of the following is a benefit of zero-based budgeting? 148) _____
A) Expensive items can be justified based on their historical merits.
B) Managers can rely on last year's budget to identify patterns.
C) Items that cannot be justified on their current merits will not be allocated money.
D) It requires less time to create than an incremental budgeting approach.

C. items that cannot be justified on their current merits will not be allocated money

149) The term ________ refers to any person in an organization without regard to that individual's role in it. 149) _____
A) member B) manager C) management D) union

A. member

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