MGT 550 Ch. 8

Created by snyder1020 

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Performance appraisal

process, typically performed annually by a supervisor for a subordinate, designed to help employees understand their roles, objectives, expectations, and performance success

Performance Management

Process of creating a work environment in which people can perform to the best of their abilities

Calibration

Process whereby managers meet to discuss the performance of individual employees to ensure their employee appraisals are in line with one another

Manager and/or supervisor Appraisal

Performance appraisal done by an employee's manager and often reviewed by a manager one level higher

Self-Appraisal

Performance appraisal done by the employee being evaluated, generally on an appraisal form completed by the employee prior to the performance interview

Subordinate Appraisal

Performance appraisal of a superior by an employee, which is more appropriate for developmental than for administrative purposes

Peer Appraisal

Performance appraisal done by one's fellow employees, generally on forms that are complied into a single profile for use in the performance interview

Team Appraisal

Performance appraisal, based on TQM concepts, that recognizes team accomplishment rather than individual performance

Customer Appraisal

Performance appraisal that, like team appraisal, is based on TQM concepts and seeks evaluation from both external and internal customers

Error of Central Tendency

Performance rating error in which all employees are rated about average

Leniency or Strictness Error

Performance rating error in which the appraiser tends to give the employees either unusually high or unusually low ratings

Recency Error

Performance rating error in which the appraisal is based largely on the employee's most recent behavior rather than on behavior throughout the appraisal period

Contrast Error

Performance rating error in which an employee's evaluation is biased either upward or downward because of comparison with another employee just previously evaluated

Similar-to-me Error

Performance rating error in which an appraiser inflates the evaluation of an employee because of a mutual personal connection

Graphic Rating Scale Method

Trait approach to performance appraisal whereby each employee is rated according to a scale of characteristics

Mixed-Standard Scale Method

Trait approach to performance appraisal similar to other scale methods but based on comparison with a standard

Forced Choice Method

Trait approach to performance appraisal that requires the rater to choose from statements designed to distinguish between successful and unsuccessful performance

Essay Method

Trait approach to performance appraisal that requires the rater to compose a statement describing employee behavior

Critical Incident

Unusual event that denotes superior or inferior employee performance in some part of the job

behaviorally anchored rating scale

behavioral approach to performance appraisal that consists of a series of vertical scales, one for each important dimension of job performance

Behavior observation scale

behavioral approach to performance appraisal that measures the frequency of observed behavior

Management by objectives

philosophy of management that rates performance on the basis of employee achievement of goals set by mutual agreement of employee and manager

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