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Communication

the evoking of a shared or common meaning in another person

Interpersonal communication

communication between two or more people in an organization

Communicator

the person originating a message

Receiver

the person receiving a message. They must interpret and understand the message

Perceptual screen

a window through which we interact with people that influences the quality, accuracy and clarity of the communication.

Message

the thoughts and feelings that the communicator is attempting to elicit in the receiver

Feedback

information fed back that completes two-way communication

Language

the words, their pronunciation, and the methods of combining them used and understood by a group of people

Data

uninterpreted and unanalyzed facts

Information

data that have been interpreted, analyzed, and have meaning to some user

Richness

the ability of a medium or channel to elicit or evoke meaning in the receiver

Reflective listening

a skill intended to help the receiver and communicator clearly and fully understand the message sent

Two-way communication

a form of communication in which the communicator and receiver interact

One-way communication

communication in which a person sends a message to another person and no feedback, questions, or interaction follow

Barriers to communication

aspects of the communication content and context that can impair effective communication in a workplace

Gateways to communication

pathways through barriers to communication and antidotes to communication problems

Defensive Communication

communication that can be aggressive, attacking, and angry, or passive and withdrawing

Nondefensive Communication

communication that is assertive, direct, and powerful

Nonverbal communication

all elements of communication that do not involve words

Proxemics

the study of an individual's perception and use of space, including territorial space

Territorial space

bands of space extending outward from the body. These bands constitute comfort zones

Intimate space

the first zone where we interact with spouses, significant others, family members, and others with whom we have an intimate relationship

Personal distance zone

friends typically interact within this distance

Social distance zone

business associates and acquaintances interact with us in this zone

Public distance zone

we prefer that strangers stay at least 12 feet from us, and we become uncomfortable when they move closer

Seating dynamics

the art of seating people in certain positions according to their purpose in communication

Kinesics

the study of body movements, including posture

Communicative disease

the absence of heartfelt communication in human relationships leading to loneliness and social isolation

Information communication technology (ICT)

the various new technologies such as e-mail, voice mail, teleconferencing, and wireless access which are used for interpersonal communication

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