Business Management - Ch 10 Organizational Communications
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19 terms
Terms | Definitions |
|---|---|
 Communication | the sharing of ideas and experimental findings with others through writing and speaking |
| Feedback | response to an inquiry or experiment |
| Distraction | something that draws one's thought or attention away |
| Distortion | how people consciously or unconsciously change message. |
| Channel of Communication | the means by which a message is conveyed |
| Nonverbal Communication | communication that does not use words |
| Flame | strong or harsh words used in e-mail |
| Spam | unsolicited advertising that finds its way into email boxes |
| Emoticons | Facial expressions created with keyboard symbols. |
| Communication Network | a structure through which information flows in a business |
| Formal Communication Networks | systems designed by management to decide who should talk to whom to complete a task |
| Informal Communication Networks | unofficial ways that employees share information in an organization |
| Grapevine | The informal transmission of information among workers. |
| Nominal Group Technique | group decision-making method in which individual members meet face-to-face to pool their judgements in a systematic but independent fashion (write down privately, then present and discuss) |
| Brainstorming | a group problem-solving technique in which members sit around a let fly with ideas and possible solutions to the problem |
| Conflict | interference by one person with the achievement of another person's goals |
| Avoidance Strategy | A strategy for resolving conflict that takes a neutral position or agrees with another person's position even though it differs from your personal belief |
| Compromise Strategy | everyone agrees to a mutually acceptable solution |
| Win/Lose Strategy | strategy in which no one compromises |
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