1.
___ administers the wing's Maintenance Standardization and Evaluation Program (MSEP): Quality Assurance
2.
___ apply to a system installed on more than one type of aircraft, missile, engine: System general TO
3.
___ are developed in sets by type of inspection, and (normally) work area or zone being inspected: Inspection work cards
4.
___ are established and located to support operations and maintenance missions: Operational Libraries
5.
___ are informational and suggest guidance that you can modify to fit the circumstances: Non-directive publication
6.
___ are non-configuation change TCTOs that direct a one-time inspection (OTI) to determine equipment condition or configuration: Inspection TCTO
7.
___ as well as Maintenance Operations must have unlimited "read-only" access to the QAD: Production personnel
8.
___ authorized for use by activities whose duties do not include operation or maintaing equipment: Reference Libraries
9.
___ authorized method of directing and providing instructions for modifying military systems and end items, and performing or initially establishing one-time inspections: Time Compliance Technical Order (TCTO)
10.
___ designed to capture assessment and trend data that makes information easily exportable: Quality Assurance Database (QAD)
11.
___ designed to give managers a comprehensive, objective evaluation of mission capabilities and compliance with technical and management directives for each function: Activity Inspection (AI)
12.
___ digital TO change files distributed electronically, used in place of interim supplements: Rapid Actions Changes (RAC)
13.
___ do not contain step-by-step instructions in the "how work is accomplished" paragraph: Record TCTO
14.
___ Ensure maintenance organizations comply with Air Force, MAJCOM and unit directives: MAJCOM and wing/unit MSEP
15.
___ follow up on trends, conduct investigations, or conduct research to get to the root of problems: Management Inspection (MI)
16.
___ general in content and are not issued against specific military systems or end items: Method and Procedure Technical Order (MPTO)
17.
___ inspections not covered by QVI, PEs, or management inspections (MIs): Special Inspection (SI)
18.
___ inspections owning work centers perform to determine equipment condition and adequacy of depot or contractor maintenance as prescribed by TO 00-20-1: Acceptance Inspection
19.
___ is a "standalone" system: Special publication
20.
___ is a forum to refine MSEP directions, address maintenance issues and resolve problems, provide cross-feed to all maintenance activities by reviewing QA inspections, evaluations, and trends: MSEP meeting
21.
___ is responsible for ensuring an effective foreign object damage prevention program is established: Vice Wing Commander (CV)
22.
___ may be combined with Logistics Standardization and Evaluation Programs (LSEP) which focus on supply, transportation, and logistics plans functions: Maintenance Standardization and Evaluation Program (MSEP)
23.
___ may be stablished and maintained to control tower, base operations, or the command post as a local option: Emergency Operating Instructions Libraries
24.
___ may be stablished on bases where it is common to service or perform organizational or intermediate level maintenance on transient aircraft not normally assigned to the base: Transient Aircraft Libraries
25.
___ must be available and used at the job site: Operational and Maintenance (O&M) TOs
26.
___ must be designed to provide maintenance managers with a method to evaluate the unit's compliance with Air Force, MAJCOM, and local maintenance directives and policies: Unit MSEP
27.
___ must cover tasks that are complex and those affecting safety of flight: Key Task List (KTL)
28.
___ over-the-shoulder evaluation of a maintenance supervisors and technicians completing a team task: Team Evaluation (TE)
29.
___ over-the-shoulder evaluation of a maintenance technician or supervisor while actually performing a job: Individual Evaluation (IE)
30.
___ over-the-shoulder evaluation of maintenance action or inspection by an individual or team: Personnel Evaluation (PE)
31.
___ personnel are the greatest deterrent to mishaps in the workplace: Well-trained and educated
32.
___ prescribes and explains how to create and manage AF publications and to whom they apply: AFI 33-360 Vol 1, Air Force Content Management Program-Publications
33.
___ provide a means of identifying needed TOs. group TOs pertaining to specific items of equipment, and show the status of all TOs: Index TO
34.
___ publications are the two systems of Air Force publications: Standard and specialized
35.
___ receive their own discrepancy category in the MSEP: DSVs, TDVs, and UCRs
36.
___ referred to as "work simplification" devices: Abbreviated TO
37.
___ shall be documented for trends but will not be counted against the AQL: Category II minor
38.
___ shall conduct recurring unit evaluations to ensure maintenance technician proficiency: MAJCOM MSEP
39.
___ should be printed on colored paper (other than green) to distinguish them from other TO increments: Local Page Supplements
40.
___ used to indicate material on a TO page has been changed: Change bars
Miniature pointing hand
Shading and screening
41.
___ working documents, not for implementation or compliance until certified and approved.: Draft publication
42.
AF activites may maintain a library of rescinded TOs when needed for special programs and projects: Rescinded Copies Library
43.
All maintenance actions and functions listed on KTLs require ___ each time the maintenance action/function is accomplished: mandatory call-in to QA
44.
Always consider safety and mission impact during all phases of ___: Problem Solving
45.
AQL/standards denote the maximum allowable number of ___ findings for the task to be rated "Pass": Category I minor
46.
By careful analysis, the ___ will usually reveal the ___: Symptoms/Causes
47.
Checklist for writing on a specific problem:: What the problem is
What the symptoms are causes are
Mission impact (no impact=no finding)
Recommended fixes
48.
Crosscheck the information to sort out any errors to distortions that can lead to ___: Invalid data
49.
Define Audit: After the rest of the processes are complete, go over the final report.
50.
Define Category I (CAT I): "Specific" work card item, or TO step, note, caution, or warning for a "specific" condition or action
51.
Define Category II (CATII): Obvious defect, which could have been readily detected by a technician, or supervisor.
52.
Define Cause: Someone or something whose actions or inactions results in a problem or permits it to exist
53.
Define Develop: Gather all the data to look for symptoms, causes, problems and mission impact
54.
Define DSV: Unsafe act by an individual
55.
Define Organize: Starts with putting our ideas or findings (facts) on paper in draft form
56.
Define PE fail: Number of discrepancies does not exceed AQL/standards
Technician fails to detect a major discrepancy while complying with inspection or work card requirement
Technician fails to comply with a step of prescribed technical data that could affect performance of the equipment involved, cause injury to personnel
Technician demonstrates a lack of technical proficiency, system knowledge, or training is not documented
Technician commits a safety violation
Technician fails to document maintenance actions in appropriate equipment records
57.
Define PE pass: number of discrepancies does not exceed AQL/standards
58.
Define Problem: Incorrect or inadequate situation resulting from one or more causes
59.
Define QVI fail: Technician failed to etect a CAT I or II "major" discrepancy after completing an inspection, work card, or task requirement
Number of CAT I minor discrepancies exceeds established AQL/standard
Technician is not signed off in training records as task qualified
60.
Define Short term fix: Intended to remove symptoms
61.
Define TDV: Observation of any person performing maintenance without proper technical data available or in use
62.
Define UCR: Unsafe or Unsatisfactory condition, other than DSV
63.
Define Validate: Process of confirming that the collected data is correct and conclusions drawn from the data is reasonable and defensible
64.
Evaluation standard for evaluations of technician proficiency and equipment condition ?: Applicable technical data
65.
Every TODA POC and/or library custodian must review the internet TO Catalog ___: Monthly
66.
Every unit must capture and catalog the minimum elements into their database for trending, ___ purposes: Cross tell, and benchmarking
67.
File ___ in reverse numerical sequence: Safety and Operational Supplements
68.
First step in the ___ of the problem-solving is to make sure that a problem actually exists: Problem-analysis phase
69.
Follow-up inspections verify the adequacy of ___: Corrective actions
70.
Four processes to use to effectively document finding to make them clear and concise:: Organize
Validate
Develop
Audit OVDA
71.
High-missed carded items are any work card item missed at least ___ times during a one-month period: Three
72.
Highlight trends and ___ in the MSEP monthly summery: Root causes
73.
If uncorrected, could create a hazard though prolong usage, have a negative effect on operational efficiency, reduce tactical or support utility, reduce operational life or general service utilization of systems or end items: Routine Action TCTO
74.
Immediate Action TCTO must be through ___: Interm TCTO message (ITCTO)
75.
In the ___ the task is to recommend or make decisions intended to clear up symptoms or "fix" the problem: Decision-making phase
76.
Individuals performing, supervising, or evaluating maintenance tasks are subject to ___: Subject to PE
77.
Inspector Do's: Be professional
Maintain a friendly relationship with others
Introduce yourself to supervisors;make your reasons for being in their areas known
Listen
Be explicit when giving instruction and feedback
Be ready to reference all findings
78.
Inspector Dont's: Let a discussion become an argument
Establish policies
Let rank or position overpower you
Be a "know-it-all"
Give unsolicited or supported opinions
79.
KTL should include those tasks that have been or have the potential to be ___: Problems/high interest areas
80.
KTLs must cover tasks that are complex and those affecting ___: Safety of flight
81.
LEP checks are ___ when changes and revisions to paper TOs are posted: Mandatory
82.
Long term fix Goal: To completely overcome the problem so that it no longer exists
83.
MAJCOMs may direct retention of operations and maintenance TOs on board aircraft :: Aircraft Libraries
84.
MSEP includes a list of maintenance actions and tasks that require evaluation on a ___ basis: Routine
85.
MSEP summary should include :: Visual information
Graphs
Narratives
Quality trends identified though inspections and evaluations
Discussion of common problem areas
Descriptions of successful programs or initiatives
WS evaluations
86.
O&M TOs cover ___, operation, maintenance and handling of AF military systems and end items: Installation
87.
O&M TOs provide detailed procedures in ___form for operational checkout, test, repair, adjustment, and R2 of accessories: Step-by-step
88.
Outline for writing management findings:: An opening statement describing problem or symptoms, causes, and impact
Describe the symptoms
Identify the causes
Describe the mission impact
Review problem and mission impact then state recommended fix
89.
Personnel from ___ staff agencies and/or field units may be used to augment the permanent team members: Other MAJCOM
90.
Potentially hazardous conditions which could result in injury to personnel, damage to property or unacceptable reductions in combat efficiency: Urgent Action TCTO
91.
QA developing E&I plan shall ___ the E&I plan: Review, formalize, and distribute
92.
QA developing E&I plan shall address ___ areas of concern in determining inspection/evaluation priorities: Wing Weapons Manager and Maintenance Managers'
93.
QA developing E&I plan shall tailor plan for each ___: Squadron, Flight, or Maintenance Section
94.
QA develops an E&I plan that shows ___ of inspections and evaluations that must be conducted: Areas, Types, and Numbers
95.
QA develops standardized ___ for all tasks: Acceptable Quality Levels (AQL)
96.
QA follow-up inspections do not replace activity inspections, but may be performed ___: Concurrently
97.
QA must conduct ___ when a maintenance activity receives a rating of "unsatisfactory" or "marginal" during a MAJCOM LSET/MSET inspection: Follow-up Inspection
98.
QA must coordinate with ___ to ensure all required inspections are performed IAW AFI 21-201 and AFI 21-204: Munitions Plans and Scheduling
99.
QA must coordinate with Munitions Plans and Scheduling to ensure all required inspections are performed IAW ___: AFI 21-201 and AFI 21-204
100.
QA must review and update the KTL at least ___ to ensure it encompasses those maintenance actions/functions that directly affect quality of maintenance: Annually
101.
QA must review and update the KTL to ensure it encompasses those maintenance actions/functions that directly affect: Quality of maintenance
102.
QA PE may be used to satisfy annual recertification requirements if the QA evaluator is a ___: Certifying Official
103.
Report discrepancies found in historical documents to the appropriate ___: Supervisor
104.
SI can ___, sample considerably more items or events, and may be condition, procedural, or compliance oriented: Cross many organizational boundaries
105.
Terms ___ and manual are used interchangeably: Technical manual
106.
The ___ provide the "structure" for the Evaluation and Inspection (E&I) plan: KTL and RIL
107.
The KTL and RIL provide the "structure" for the ___: Evaluation and Inspection (E&I) plan
108.
The problem analysis phase usually leads to suggestions about what it will to take to ___: Cure the problem
109.
The QA inspector determines if the technician or supervisor performed the job as prescribed by published ___: Technical data and appropriate instructions
110.
Time line for commanders to ensure distribution to all affected personnel of Immediate Action TCTOs within ___ after receipt: Four hours
111.
TO 00-5-1, ___ describes various types of TOs used in the Air Force: AF Technical Order System
112.
TO changes, revisions, and supplements are known as ___: Increment
113.
To ensure the greatest visibility possible for MSEP summaries, classified parts must be ___: Published separately from the main summary
114.
TOPS are printed on ___ to distinguish them from other supplements: Green paper
115.
TOPS title page will be filed in front of, and facing the same directions as, the existing TO ___: Title page
116.
Two categories of AF publications:: Directive an Non-directive
117.
Two types of fixes which may be implemented in the decision-making process of problem solving:: Short term fix or long term fix
118.
Uncorrected existence of safety conditions which could result in fatality or serious injury to personnel, result in extensive damage to or destruction of valuable property: Immediate Action TCTO
119.
Units shall be penalized for ___: Technical Data Violations TDV and Detected Safety Violations DSV
120.
Units should use ___ to enhance maintenance-training programs, deter trends, and basically improve the quality of maintenance: High-missed carded items
121.
Upon completion of a failed evaluation, evaluator must provide ___: On-the-spot feedback
122.
Use PEs to evaluate :: Job proficiency, degree or training, and compliance with technical data
123.
When answers are required for minor discrepancies, these items are designated by ___: Asterisk (*)
124.
Write-in changes are authorized for corrections to the title page and ___ and references though out TOs: List of Effective Pages (LEP)
125.
Write-in Changes to the technical content in TOs are generally not authorized, except for ___: Specified updates to flight manual publications
