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The Four Functions of Management PLANNING ORGANIZING LEADING CONTROLLING PLANNING Management Function Developing a scheme, program, or method that is worked out before hand to accomplish an objective ORGANIZING Management Function Putting together into an orderly, functional, structural whole. LEADING Management Function Guiding or directing in a course of action. CONTROLLING Management Function Restraining, regulating, governing, counteracting, or overpowering. Describe Leadership? A complex process by which a person influences others to accomplish a mission, task, or objective and directs the organization in a way that makes it more cohesive and coherent. Leaders can be effective only to the extent that others are willing to accept their leadership. This is described as? FOLLOWERSHIP. 3 Leadership STYLES? 1. Autocratic- "Iron-hand approach" 2. Democratic- "Consultive approach" 3. Laissez Faire- "Free-rein style" Describe Power? Power is the capacity of one party to influence another party. (Machiavelli) 5 Types of POWER? 1. Legitimate power- Target person believes agent has right to make request and is obligated to comply. 2. Reward power- Target person complies to obtain reward controlled by agent. 3. Expert power- Target person complies due to belief that agent has special knowledge. 4. Referent power- Target complies due to admiration of agent and seeks agent's approval. 5. Coercive power- Target person complies to avoid punishment by agent. 6. Information power- Target person complies because Agent has control over information. 7. Ecological power- Target person's behaviour is based on perceptions of opportunities and constraints. PRINCIPLES of Motivation? Recognize individual differences. Use goals. Ensure goals are perceived as attainable. Individualize rewards. Check for system equality. 5 Theories of MOTIVATION? 1. Reinforcement Theory 2. Motivation- Hygiene Theory 3. Goal- Setting Theory 4. Equity Theory 5. Expectancy Theory Under the Reinforcement Theory of Motivation, what are the 4 types of reinforcers? 1. Positive- reward good behaviour. 2. Negative- remove punishment when good behaviour. 3. Extinction- ignore bad behaviour. 4. Punishment- punish bad behaviour. Employee Assistance Program is? Designed to deal with issues such as substance abuse, emotional or mental health issues, marital and family difficulties, or other difficulties that affect job performance. Define Problem? A Problem is the difference between a current situation and the desired situation. Define Complaint? An expression of grief, regret, pain, censure, or resentment; a lamentation; an accusation; or fault finding. Define Conflict? A state of opposition between two parties. A manifestation of a complaint. Define Mistake? An error or fault resulting from bad judgement, deficient knowledge, or carelessness. Can also be a misconception or a misunderstanding. 4 types of problems a Fire Officer may encounter? 1. In-house issues- Occur at station and are within direct scope of supervisory responsibility. 2. Internal Department- Beyond scope of station but within department. 3. External issues- Fire department activities that involve private citizens or another organization. 4. High-profile incidents- likely to become major event.