NAME: ________________________

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5 Written Questions

5 Matching Questions

  1. transactional leaders
  2. Scientific management theory
  3. the role of a manager
  4. Transformtional leaders
  5. Theory Y
  1. a work is as natural as play or rest
    they will work of their own accords towards objects which they feel committed
  2. b appeal to the higher order needs of the employee to reach beyond themselves and do more than they considered possible
    act as coach and mentor
    lead by example
    communicate and inspire employees about the misson goals, and objectives of the organization
    provide workers with meaningful, interesting, and
  3. c getting people to what there supposed to
  4. d focus on work
    best way theory
    applies scientific approach to human performance
    standardization of work procedures, methods, tools, and conditions
    resulting in consistency of product and services
  5. e motivate employees through appealing to workers self intrest
    influence employees by exchanging work for wages
    does noit build on the employees need for meaningful work or tap into their creativity

5 Multiple Choice Questions

  1. focus shifted from work to people: emphasis on the importance of workers as individuals
    workers give a sense of belonging
    happy employees=productivity
  2. hands-off approach
    turns over control and delegating authority
    works well only when employees are self motivated
    doing as little leading as possible
    rare in hospitality field
  3. are covered by Federal and state wages and hour laws. They are hourly employees that are guaranteed min wage and overtime
  4. Salaried employees
  5. Self-respect
    Independence
    Achievement
    Recognition
    Status
    Growth

5 True/False Questions

  1. TQM theory/participate theoryfocus shifted from work to people: emphasis on the importance of workers as individuals
    workers give a sense of belonging
    happy employees=productivity

          

  2. Theory Xpeople have an a natural dislike for work and will avoid it as much as possible
    people must be coerced, controlled, directed, and threatened with punishment to get work down
    people prefer to be led, avoid responsibility and lack ambition

          

  3. Humanistic Theoryfocus shifted from work to people: emphasis on the importance of workers as individuals
    workers give a sense of belonging
    happy employees=productivity

          

  4. what are the three criteria for being autocratic/bureaucraticoutput of the people supervised
    the quality and quantity of the products and services produced
    meeting the needs of the employees

          

  5. Autocraticviews themselves as sole decision maker
    gives orders and expects to be obeyed
    little concern for the opinion of others
    dictates tasks to be accomplished
    believes that employees will understand this approach

          

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