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5 Written questions

5 Matching questions

  1. Managerial/Professional Skill Bank
  2. How to prevent boomerang management theory
  3. Bureaucratic
  4. Transformtional leaders
  5. Exempt employees
  1. a appeal to the higher order needs of the employee to reach beyond themselves and do more than they considered possible
    act as coach and mentor
    lead by example
    communicate and inspire employees about the misson goals, and objectives of the organization
    provide workers with meaningful, interesting, and
  2. b Analytical
    Conceptual
    Technical
    Human
  3. c 1. promote those that want it
    2. put them with people they haven't worked with before
  4. d strictly by the book
    relies on rules and regulations acts like a police officer
    employees are permitted zero discretion
    little to no flexibility
  5. e Salaried employees

5 Multiple choice questions

  1. 1. what happened
    2. why did it happen
    3. what did you learn
    4. what can you do so it doesn't happen again
  2. people have an a natural dislike for work and will avoid it as much as possible
    people must be coerced, controlled, directed, and threatened with punishment to get work down
    people prefer to be led, avoid responsibility and lack ambition
  3. combo of scientific, human relation, participative, and TQM
    Open communication and commitment to common goals
    managers become leaders
    concern for ROI
  4. theory y
  5. hands-off approach
    turns over control and delegating authority
    works well only when employees are self motivated
    doing as little leading as possible
    rare in hospitality field

5 True/False questions

  1. Scientific management theoryfocus on work
    best way theory
    applies scientific approach to human performance
    standardization of work procedures, methods, tools, and conditions
    resulting in consistency of product and services

          

  2. With theory Y people who become committed to objectives fulfill what inner personal needsfor handeling money and finances
    safety
    health risks

          

  3. the role of a managergetting people to what there supposed to

          

  4. what are the responsibilities of a manageroutput of the people supervised
    the quality and quantity of the products and services produced
    meeting the needs of the employees

          

  5. transactional leadersappeal to the higher order needs of the employee to reach beyond themselves and do more than they considered possible
    act as coach and mentor
    lead by example
    communicate and inspire employees about the misson goals, and objectives of the organization
    provide workers with meaningful, interesting, and

          

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