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5 Written Questions

5 Matching Questions

  1. Scientific management theory
  2. laissez-faire
  3. what is the only thing that matters
  4. transactional leaders
  5. Exempt employees
  1. a Salaried employees
  2. b focus on work
    best way theory
    applies scientific approach to human performance
    standardization of work procedures, methods, tools, and conditions
    resulting in consistency of product and services
  3. c hands-off approach
    turns over control and delegating authority
    works well only when employees are self motivated
    doing as little leading as possible
    rare in hospitality field
  4. d to support the customers and the employees that serve them
  5. e motivate employees through appealing to workers self intrest
    influence employees by exchanging work for wages
    does noit build on the employees need for meaningful work or tap into their creativity

5 Multiple Choice Questions

  1. all levels of employees and managers work as a team toward the continuos quality improvement of services and products for guests
  2. 1. what happened
    2. why did it happen
    3. what did you learn
    4. what can you do so it doesn't happen again
  3. are covered by Federal and state wages and hour laws. They are hourly employees that are guaranteed min wage and overtime
  4. 1. promote those that want it
    2. put them with people they haven't worked with before
  5. X

5 True/False Questions

  1. Theory Xpeople have an a natural dislike for work and will avoid it as much as possible
    people must be coerced, controlled, directed, and threatened with punishment to get work down
    people prefer to be led, avoid responsibility and lack ambition

          

  2. T.L.V.Teamwork Leadership Value

          

  3. Managerial/Professional Skill BankAnalytical
    Conceptual
    Technical
    Human

          

  4. First line supervisora supervisor that performs the tasks of hourly employees. focus on work rather than employees

          

  5. Transformtional leadersmotivate employees through appealing to workers self intrest
    influence employees by exchanging work for wages
    does noit build on the employees need for meaningful work or tap into their creativity

          

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