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5 Written Questions

5 Matching Questions

  1. Autocratic is what type of theory
  2. Humanistic Theory
  3. Theory X
  4. Theory Y
  5. Bureaucratic
  1. a X
  2. b work is as natural as play or rest
    they will work of their own accords towards objects which they feel committed
  3. c people have an a natural dislike for work and will avoid it as much as possible
    people must be coerced, controlled, directed, and threatened with punishment to get work down
    people prefer to be led, avoid responsibility and lack ambition
  4. d combo of scientific, human relation, participative, and TQM
    Open communication and commitment to common goals
    managers become leaders
    concern for ROI
  5. e strictly by the book
    relies on rules and regulations acts like a police officer
    employees are permitted zero discretion
    little to no flexibility

5 Multiple Choice Questions

  1. 1. promote those that want it
    2. put them with people they haven't worked with before
  2. views themselves as sole decision maker
    gives orders and expects to be obeyed
    little concern for the opinion of others
    dictates tasks to be accomplished
    believes that employees will understand this approach
  3. Cannot work for you regularly and is hired on an as needed basis
  4. getting people to what there supposed to
  5. hands-off approach
    turns over control and delegating authority
    works well only when employees are self motivated
    doing as little leading as possible
    rare in hospitality field

5 True/False Questions

  1. what are the three criteria for being autocratic/bureaucraticoutput of the people supervised
    the quality and quantity of the products and services produced
    meeting the needs of the employees


  2. With theory Y people who become committed to objectives fulfill what inner personal needsfor handeling money and finances
    health risks


  3. Boomerang Management TheoryWhen a worker of a group becomes manager and looks at it from a workers point of view instead of a managers point of view


  4. Exempt employeesare covered by Federal and state wages and hour laws. They are hourly employees that are guaranteed min wage and overtime


  5. First line supervisormanages hourly employees. Focus on supervision and management


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