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5 Written questions

5 Matching questions

  1. Bureaucratic
  2. Theory Y
  3. Subcontractor
  4. TQM theory/participate theory
  5. Non exempt employees
  1. a are covered by Federal and state wages and hour laws. They are hourly employees that are guaranteed min wage and overtime
  2. b Cannot work for you regularly and is hired on an as needed basis
  3. c strictly by the book
    relies on rules and regulations acts like a police officer
    employees are permitted zero discretion
    little to no flexibility
  4. d work is as natural as play or rest
    they will work of their own accords towards objects which they feel committed
  5. e all levels of employees and managers work as a team toward the continuos quality improvement of services and products for guests

5 Multiple choice questions

  1. Self-respect
    Independence
    Achievement
    Recognition
    Status
    Growth
  2. Salaried employees
  3. X
  4. to support the customers and the employees that serve them
  5. theory y

5 True/False questions

  1. How to prevent boomerang management theoryWhen a worker of a group becomes manager and looks at it from a workers point of view instead of a managers point of view

          

  2. Humanistic Theoryfocus shifted from work to people: emphasis on the importance of workers as individuals
    workers give a sense of belonging
    happy employees=productivity

          

  3. Human relations theoryfocus shifted from work to people: emphasis on the importance of workers as individuals
    workers give a sense of belonging
    happy employees=productivity

          

  4. laissez-faireviews themselves as sole decision maker
    gives orders and expects to be obeyed
    little concern for the opinion of others
    dictates tasks to be accomplished
    believes that employees will understand this approach

          

  5. First line supervisora supervisor that performs the tasks of hourly employees. focus on work rather than employees

          

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