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Which of the following process includes comparing the performance on specific dimensions with the performance of high-performing organizations, to decide how successful a change effort has been?

Benchmarking

The manager of a fast-food restaurant such as McDonald's keeps track of the number of customers served at different periods of the day in an attempt to plan a schedule for workers that matches the demand for the restaurant's products. This is an example of:

output control.

output control.

Feedback control

The final step in the control process is to:

initiate corrective action.

Which type of financial ratio measures the ability of the organization to pay its short-term debts?

Liquidity ratios

Which of the following is most likely to be used in a garment factory to solve problems like defective inputs, broken machine parts, or a worker's lack of skills to produce a specific type of garment?

Concurrent control

Which type of control do managers typically use in the input stage of the process of transforming raw materials into finished goods?

Feedforward control

Entrepreneurship is:

the mobilization of resources to take advantage of an opportunity to provide customers with new or improved goods and services.

At which step of the control process do managers evaluate whether the actual performance of the organization differs significantly from the standards of performance being used to assess the performance of the organization?

Compare actual performance to the standards

The type of control system that uses rules and SOP's to regulate the behavior of workers within the organization is known as:

a bureaucratic control system.

The type of control that is imposed on workers within the organization by the shared values, norms, standards of behavior, and expectations for workers within that organization is known as:

clan control.

The manager of a 7-Eleven convenience store keeps track of the average sale amount for each customer as a way of deciding on the product mix to be carried in the store. This is an example of:

output control.

Which of the following is a mechanism of control for organizational culture?

Socialization

The standard of performance that measures efficiency at the corporate level of the organization is:

operating costs.

Which of the following is the most commonly used financial performance measure when evaluating an organization's performance?

Return on investment

Which of the following is the process by which managers monitor and regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals?

Controlling

The tendency of a person to feel good about himself and the rest of the world is known as:

extraversion

"The fate of every individual is decided before he/she is born, and there is nothing one can do to change it." An individual who believes in this phrase would:

have an external locus of control.

) According to David McClelland, the extent to which a manager has a strong desire to perform challenging tasks and to meet personal standards of excellence is known as:

the need for achievement.

A manager's personal conviction about lifelong goals is an example of:

a terminal value.

manager's personal conviction about ways of behaving is an example of:

an instrumental value.

The ability of a manager to understand and to manage her own emotions and the emotions of others is known the manager's:

emotional intelligence.

Which of the following specifically refers to a performance appraisal by peers, subordinates, supervisors, and sometimes even clients?

360 degree appraisal

The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is:

training and development.

Carla is an employee in a production firm. She is 45 years old and needs to take leave from work for 4 weeks since her son is seriously ill. The employer is reluctant to grant her leave even when Carla lets him know that she need not get paid for these 4 weeks. Which of the following would the employer be violating if he does not grant her leave?

Family and Medical Leave Act

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences to help the organization to achieve its goals is known as:

recruitment and selection.

An employee learns how to do her jobs as the result of performing the jobs. This is known as:

on-the-job training.

Tests that assess the skills of a job applicant that are necessary for the successful performance of a job are known as:

ability tests

A test that measures the ability of a job applicant for the position of trash collector to lift heavy objects is a type of:

physical ability test.

The act that made it legal for workers to organize into unions was the:

National Labor Relations Act.

When managers contract with workers who are not regular employees of their organization to produce goods and services, this is known as:

outsourcing

Managers face contemporary challenges such as managing HIV-positive employees, managing older workers, and eliminating sexual harassment. These arise out of the _____ environment of business.

legal

The process of identifying and describing in writing the tasks, duties, and responsibilities for a specific job results in a:

job description.

The process by which managers determine the relative qualifications of job applicants for an open position is known as:

selection

The set of activities in which managers engage to predict the future human resource needs of their organization is known as:

human resource planning.

Tests that measure a job applicant's performance on actual tasks of the job are known as:

performance tests.

In the U.S., which of the following laws requires male and female employees to be paid the same if they perform equal work?

Equal Pay Act

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