1.
charismatic power: power based on an individual that is strongly admired based on their personality, physical attractiveness, and other factors.
2.
coercive power: the opposite of reward power; stems from the abilty of the sales manger to withhold rewards.
3.
emotional intelligence: includes one's ability to understand and manage the emotions of other people in light of their own.
4.
expert power: power based on a person's knowledge, skills, and expertise.
5.
informational power: power a leader derives from the ability to access and control info that other people don't have.
6.
legitimate power: the power given to a particular position.
7.
mentoring: a long-term relationship in which a senior person supports the personal and professional development of a junior person.
8.
project team: organized around a unique task of limited duration and is disbanded when the task is completed.
9.
referent power: power based on the degree to which a person is liked due to his or her personality and interpersonal skills.
10.
reward power: the ability to distribute rewards.
11.
self-managed teams: teams that are empowered to handle an ongoing task
12.
supervision: refers to time spent working with employees to be certain they are aware of the responsibilities of their job and how to perform them correctly.
13.
transactional leadership: leadership based on an exchange process, in which followers are rewarded for good performance and punished for poor performance
14.
transformational leadership: leadership concerned with emotions, values, ethics, standards, and long-term goals and includes assessing followers' motives, satisfying their needs, and treating them as human beings.
15.
virtual teams: teams that send and receive the majority of their communications electronically as opposed to in person.
