COIMMUNICATING CHAPTER 26
About this set
Created by:
pattie0610 on March 16, 2012
Subjects:
Classes:
Fundamentals of Nursing, fundamentals of nursing
Log in to favorite or report as inappropriate.
Order by
25 terms
Terms | Definitions |
|---|---|
 ATTENTIVE LISTENING | LISTENING ACTIVELY, USING ALL SENSES, AS OPPOSED TO LISTENING PASSIVELY WITH JUST THE EAR |
| BOUNDARIES | THE REAL OR IMAGINARY LINES THAT DIFFERENTIATE ONE SYSTEM FROM ANOTHER SYSTEM OR A SYSTEM FROM ITS ENVIRONMENT |
| BULLYING | AN OFFENSIVE ABUSIVE, INTIMIDATING, INSULTING BEHAVIOR OR ABUSE OF POWER WHICH MAKES THE RECIPIENT FEEL UPSET, THREATENED, HUMILIATED, OR VULNERABLE, WHICH UNDERMINES THEIR SELF-CONFIDENCE AND MAY CAUSE THEM TO SUFFER STRESS |
| COMMUNICATION | A TWO-WAY PROCESS INVOLVING THE SENDING AND RECEIVING OF MESSAGES |
| CONGRUENT COMMUNICATION | THE VERBAL AND NONVERBAL ASPECTS OF THE MESSAGE MATCH |
| DECODE | RELATING THE MESSAGE PERCEIVED TO THE RECEIVER'S STOREHOUSE OF KNOWLEDGE AND EXPERIENCE AND TO SORT OUT THE MEANING OF THE MESSAGE |
| ELDERSPEAK | SPEECH STYLE SIMILAR TO BABYTALK; GIVES THE MESSAGE OF DEPENDENCE AND INCOMPETENCE TO OLDER ADULTS |
| ELECTRONIC COMMUNICATION | COMMUNICATION INVOLVING COMPUTERS AND TECHNOLOGY |
| EMAIL | MOST COMMON FORM OF ELECTRONIC COMMUNICATION |
| EMOTIONAL INTELLIGENCE | THE ABILITY TO FORM WORK RELATIONSHIPS WITH COLLEAGUES, DISPLAY MATURITY IN A VARIETY OF SITUATIONS, AND RESOLVE CONFLICTS WHILE TAKING INTO CONSIDERATION THE EMOTIONS OF OTHERS |
| EMPATHY | THE ABILITY TO DISCRIMINATE WHAT THE OTHER PERSON'S WORLD IS LIKE AND TO COMMUNICATE TO THE OTHER THIS UNDERSTANDING IN A WAY THAT SHOWS THAT THE HELPER UNDERSTANDS THE CLIENT'S FEELINGS AND THE BEHAVIOR AND EXPERIENCE UNDERLYING THESE FEELINGS |
| ENCODING | INVOLVES THE SELECTION OF SPECIFIC SIGNS OR SYMBOLS (CODES) TO TRANSMIT THE MESSAGE, SUCH AS WHICH LANGUAGE AND WORDS TO USE, HOW TO ARRANGE THE WORDS, AND WHAT TONE OF VOICE AND GESTURES TO USE |
| FEEDBACK | THE RESPONSE OR MESSAGE THAT THE RECEIVER RETURNS TO THE SENDER DURING COMMUNICATION |
| GROUP | TWO OR MORE PEOPLE WITH SHARED PURPOSES AND GOALS |
| GROUP DYNAMICS | FORCES THAT DETERMINE THE BEHAVIOR OF THE GROUP AND THE RELATIONSHIPS AMONG THE GROUP MEMEBERS |
| HELPING RELATIONSHIPS | THE NURSE-CLIENT RELATIONSHIP |
| INCIVILITY | USUALLY DESCRIBED AS RUDE, DISCOURTEOUS, OR DISRESPECTFUL BEHAVIOR THAT REFLECTS A LACK OF REGARD FOR OTHERS |
| LATERAL VIOLENCE | DESCRIBE PHYSICAL, VERBAL, OR EMOTIONAL ABUSE OR AGGRESSION DIRECTED AT RN COWORKERS AT THE SAME ORGANIZATIONAL LEVEL; ALSO KNOWN AS HORIZONTAL VIOLENCE AND HORIZONTAL HOSTILITY |
| NONVERBAL COMMUNICATION | COMMUNICATION OTHER THAN WORDS, INCLUDING GESTURES, POSTURE, AND FACIAL EXPRESSIONS |
| PERSONAL SPACE | THE DISTANCE PEOPLE PREFER IN INTERACTIONS WITH OTHERS |
| PROCESS RECORDING | THE VERBATIM (WORD-FOR-WORD) ACCOUNT OF A CONVERSATION |
| PROXEMICS | THE STUDY OF DISTANCE BETWEEN POEPLE IN THEIR INTERACTIONS |
| TERRITORIALITY | A CONCEPT OF THE SPACE AND THINGS THAT INDIVIDUALS CONSIDER THEIR OWN |
| THERAPEUTIC COMMUNICATION | AN INTERACTIVE PROCESS BETWEEN NURSE AND CLIENT THAT HELPS THE CLIENT OVERCOME TEMPORARY STRESS, TO GET ALONG WITH OTHER PEOPLE, TO ADJUST TO THE UNALTERABLE, AND TO OVERCOME PSYCHOLOGIC BLOCKS THAT STAND IN THE WAY OF SELF-REALIZATION |
| VERBAL COMMUNICATION | USE OF VERBAL LANGUAGE TO SEND AND RECEIVE MESSAGES |
First Time Here?
Welcome to Quizlet, a fun, free place to study. Try these flashcards, find others to study, or make your own.