Airman Leadership school Summative

Created by ryaanmichael 

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Change Management Roles

Sponsor
Agent
Target

Requirements of standard

4 requirements -
Measurable
Attainable
Specific
Observable

Cycles of Change

Directive
Participative

Phases of Change

Unfreezing
Change
Refreezing

Influences of group dynamic

Motives
Values
Personality

Motives are..

impulses, what drives goals

Values are...

come from upbringing, views on life

Personality is

constant behavior

Types of teams

4 Types of Teams -
Process improvement
Project
Action
Workcenter

Stages of teams

5 Stages -
Forming
Storming
Norming
Performing
Adjourning

Team needs

Task
Individual
Maintenance

Individual needs are

basic personal needs (social, safety, self-esteem, self-actualization, physiological)

How find Root Causes

5 ways -
5 whys?
Brainstorming
Fish bone diagram
creative thinking
problem solving

Maintenance needs

morale, communication, respect (feelings of teams)

Levels of Change

Knowledge
Attitude
Individual

Steps of Problem Solving

8 Steps-
Clarify/ Validate
Break down
Improvement target
Root Causes
Countermeasures
See countermeasures through
Confirm Results
Standardize

Task needs are..

resources that are needed for job (paper, printers, tools)

Problem statement qualities...

Quantity, quality, time, cost or anything that quantifies/qualifies problem

Traits of countermeasures

3 Traits-
Effective
Feasible
Impact

Subordinate Needs

6 Needs -
Information
Education
Training
Counseling
Corrective action
Recognition

Step 3- Improvement Target contains

Goal statement

The Goal statement is...

B-SMART
Balance
Specific
Measurable
Attainable
Results Focused
Timely

Step 1 of problem solving

Clarify problem - problem statement

Step 6 of problem solving...

See countermeasures through

Principles of CML

6 Principles
Know Job
Mentor
Set Example
Care
Communicate
Responsibility

6 S's of countermeasures

Sort
Straighten
Shine
Standardize
Sustain
Safety

Confirm Results in problem solving by

conducting review, reward, recognize

In step 5 of problem solving develop the...

Action Plan (countermeasures for solving problem)

If problem results are not effective

Go to step 4- determine root causes

Last step of problem solving

Standardize results - T.O.s AFI's, procedures, etc

Effectiveness Attributes

Aptitude
Conditioning
Inclination

Capability =

Aptitude x Conditioning

Effectiveness =

Capability x Inclination

Task circumstances

3 circumstances-
Complexity
Time
Safety

Improve Performance and Development by...

Job rotation
Enlargement - more responsibility
Enrichment - freedom/ ownership

Steps of Evaluation process

6 steps
Standards
Monitor
Evaluate
Performance Feedback
Sound Admin decisions
Improvement Plan

Team Roles

3 Roles -
Leader
Facilitator
Member

Types of conflict management

Relationship
Task

Sources of conflicts

Relationship
Roles
Interest
Values
Communication
Interpretation Data
Procedures

Value and Waste analysis

8 Ways -
Defects
Over production
Waiting
Non standard over processing
Transportation
Intellect
Motion
Excess Inventory

Evaluation Pitfalls

5 Types
Bias
Stereotype
Emotional
Inadequate Planning
Faulty Ratings

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