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As a subordinate, a company officer must: control the unit and deploy it to complete assigned objectives In order to overcome personal challenges, a new company officer must: praise in public, discipline in private A peer's expectation of a new officer to overlook a policy infraction is which type of expectation? External Expectation A new company officer may need to set extremely high, and sometimes unattainable standards. FALSE A company officer's responsibility to ____ includes representing the organization to members of the unit and the public. the organization As a supervisor a company officer must: provide leadership As a supervisor, a company officer must apply counseling or coaching when necessary. TRUE As a subordinate, acompany officer must: control the unit and deploy it to complete assigned tasks As apublic servant, a company officer must: inspect facilities As a public servant, a company officer must make arrests after investigating susupicious fires. FALSE A new company officer must learn and apply which of the following concepts? Supervision What is not a challenge a new company officer will encounter? Concept changes A new scompany officer should not: Discipline in public A family's expectations of time and attention from the new company officer is an example of an _____ External Expectations An improper use of authority or abuse of power is an example of _____ Internal Expectations A new company officer should______ be an ethical role model A company officer should not ____ manage ineffectually A new company officer may need to commit to education and training as a solution to challenges and expectations. TRUE A company officer's responsibility to __ includes providing a safe work invironment Subordinates A company officer's responsibility to __ includes administering all policies & procedures of the organization. the organization A company officer's responsibilty to __ includes providing effective and efficient service. the public A company officer's resonsibility to __ includes serving as a visible representative and role model. the profession A company officer's resonsibilty to __ includes living by a set of ethical standards and values. themselves A company officer's responsibility to ___ includes ethical leadership and fair and just supervision. subordinates ___ includes the process of directing, overseeing and controling the activities of other individuals. Supervision ___ is NOT a basic challenge common to most supervisory positions. Creating goals and objectives for supervisors use Priorities are based primarily on the: mission satement of the organization ____ is one way of involving employees in the process of establishing goals and objectives. Simply require employees to accomplish a specific task ___ is a basic principle of an effective team. Understand that team members have other concerns and commitments ___ is an informal method of giving motivational directional, positive reinforcment, and constructive feedback to employees. Coaching employees Company officers should defer to the health and safety officer in matters of health safety policies. FALSE Company officers should develop an environment of teamwork. TRUE Company officers do not have the responsibility of maintaining files and record. FALSE Establishing priorities can help an officer maintain a positive mental attitude. TRUE Priorities are based primarily on the : mission statement of the organization Emergency Response Organizational duties Preparattion for emergency response are examples of a level of priortites ___ is an example of problems to be anticipated by a company officer. Personnel disputes When establishing and communicating goals and objectives, the objectives should be: attainable measurable clearly stated ____ is one way involving employees in the process of establishing goals and objectives. Delegate tasks __ works very well in emergency situations when subordinates are experienced and the company officer has confidence in their abilities. Delegation Groupings of people with the common purpose of completing specific objectives within are known as: workgroups ___is NOT a step in developing an effective team. encouraging ___helps to build self-esteem and motivation within the employee. Empowering employees Making public acknowledgments of accomplishments is an example of: rewarding employees ___is a formal process that involves activities that assist participants in identifying & resolving personal, behavioral, or career problems that are adversley affecting performance. Couseling employees Company officers should set a clear example for subordinates. TRUE ___ is a term that best describes a clear-text radio transmission. Medium or chanel The meaning,idea, or concept that a speaker is attempting to communicate is the: message ___ is the path that a message takes between the sender and reciever. Medium __is a factor that prevents the reciever from fully recieving the message. Interference ___ completes the communication process. Feedback Education, cultural background, perception, attitude all provide the __ 's frame of reference for interpretation of a message. reciever ___ helps to control external interference at an emergency scene. Using communication headsets or earpieces An example of helping would be: consoling victims and relatives in situations involving death or injury Which of the following terms best desribes aquiring knowledge or skills? Learning One purpose of relating is: establishing a new relationship or maintaining an existing one ___ involves controlling, directing, or minipulating behavior. Influencing __is a characteristic describing a word that means that a word has changed over time from generation to generation Arbitrary __ describes a word meanings that are not specific, such as the term "Yankee" Ambiguous "Pry Bar" is less __ word than "forcible entry tool". abstract Stereotyping is generalizing certain characteristics or traits of a group of people. ... Language that stereo types groups pf people can be constued as: salacious ___ is aterm that applies to slurs, name calling, and inappropriate jokes in the workplace. Hostile Engaging in dual perspective means: being aware of the reciever's frame of reference "I'm sorry you have to go through this", is an example of of a statement to best show respect for the feelings and thoughts of another person. ... Avoid generalization that result in stereotypes ... Body motion and position kinesics __ is an element of kinesics that is an effect. Gesture A facial expression is a part of kinesics that shows the six basic emotions Gestures that are used to control the flow of the verbal conversation are____ Regulators Gestures that go with a verbal expression of feeling and are generally unconciousness are called: affect This is a true description of Emblems__ They take the place of verbal communcation __is a gesture usually unconsciously used by the speaker to relieve stress. Adaptors Eye contact should be modified for cultural differences TRUE To improve nonverbal communications, speakers should identify and control __ that is (are) annoying or distracting to others. gestures __ is the image of self-confidence & auhtority that is accomplished through practice and command of the information or topic in a message. Poise Company officers should maintain a professional appearance at all times. TRUE Polychronic cultures have a cyclical view of time TRUE __ bets describes the physiological process that involves sound waves striking the eardrums. Hearing __ is paying attention to the message ATTENDING Decoding the message and assigning meaning to it is referred to as: understanding Being ready to listen and removing physical barriers is a method that helps to improve "attending" Responding to the verbal and nonverbal clues is NOT part "understanding" Repeating information is a method of "remembering" ___ completes the communications process and means an exchange of roles (the listener becomes the speaker and vise versa) Responding "Evaluating" the message involves: critically analyzing the message to determine facts versus opinions Listening to your internal voice does NOT improve listening skills Audience Individual, internal group, or external group Scope Subject or topic, breadth of coverage; similar to central idea of a subject Purpose Reason the document is written What part of an outline divides the topic into sub-topics or main points thast support the topic? The Body What part of an outline includes, at times, a call to action to motivaye the reader? The Conclusion What part of the outline tells the reader the topic? The Introduction Which of the following ways would best focus the reader on the topic during the introduction of an outline? Note a misconception Where would a transition used to indicate summation likely be found? At the end of a paragraph Which of the following transitions shows contrast or qualification? Nevertheless Which of the following transitions indicates continuity? For the time being Which of the following transitions shows cause and effect? So Which of the following transitions indicates exemplication? Namely Which of the following statements is a generally accepted writing guidline? Write in a conversational tone Which of the following statements about generally accepted writing guidlines is MOST accurate? Passive phrases hide responsibility Which of the following statements about using bullets, numbers, and other indicators for key points is LEAST accurate? They distract the reader Which of the following is NOT a reason to have an email policy? Allows personal use What part of an email message assigns responsibility for the task or action? Who What part of an email message details the steps to be followed in implementing the task or action? How Which of the following satements is MOST accurate regarding memo and email content? E-mails exist forever forever once they are sent Which of the folowing e-mail tips is LEAST accurate? Use color and elaborate fonts to make the document interesting What letter format contains the company letterhead or return address? HEADING What letter format contains the salutation? OPENING What letter format contains the message? BODY What letter format contains the attention line? OPENING What letter format contains the writer's signature, name and title? CLOSING Which of the folowing letter types states a problem and request a solution? PROBLEM Which of the following letter types gives a rejection notice? DENIAL Which of the following letter types provides an evaluation of the reader's work or proposal? Praise and Evaluation Which of the following letter types convinces the reader to follow a desired course of action? PERSUASION Which of the following letter-writing is LEAST accurate? Make the letter writer focused Which of the following press-release guidlines is MOST accurate? Use active voice Which of the following press-release guidlines is LEAST acurate? Use technical terms whenever possible Which of the following press-release guidlines is LEAST accurate? Use direct qoutes and paraphrased information without regard to proper attribution Which of the following statements describes a narrative report? Generated as part of a project or analysis and includes a brief review or executive Which of the following is NOT a type of narrative report? Form-based Which of the following actions is NOT part of writing a report? Include source citations in the text The ___ is(are) an outline of activities proposed for a meeting or event. AGENDA The ____ provide(s) accurate records of the topics covered, decisions made, and assignments given during a meeting? meeting minutes Which of the following is NOT included in the meeting minutes? Time spent on each topic Which of the following items would NOT be included in policy and procedure document? Daily Assignments Statement of purpose and statement of scope are part of: basic document format Which of the following items lists the persons or groups to whom the policy/procedure is issued? DISTRIBUTION Which of the following items tells what policy or procedure is about? SUBJECT Which of the following allows manufacturers to decide if they can meet bid specifications? RFP Which of the following statements about proposals is LEAST accurate? Prevents jurisdiction from controlling which companies can bid When writing bid specifications, company officers should: include specific equipment requirements plus legal requirements of the finance purchasing officer Approximately how many emergency scene casualties occur among fire and emergency personnel every year? 88,000 Which of the following is among the most common emergency scene injuries to medical services personnel? Back Injuries What is the leading cause of firefighter fatalities at emergency scenes? Heart Attack Motor vehicle accidents have accounted for __ % of all energency incident fatalities since 1977. 25% From 1987 to 2003 trainin-related injuries: decresed approximately 20% A goal of the Everyone Goes Home Initiative in 2004 was to reduce firefighter fatalities by __ over the next 10 years. 50 % An objective of the Everyone Goes Home Initiative is to empower all firefighters to stop unsafe practices. TRUE Information about any event that came close to resulting ina firefighter injury or fatality is avilable at: FireFighterCloseCalls.com An exercise in which departments eliminate nonemergency functions for a day to focus on safety and safety-related training is called: FireFighter Safety Stand Down Who is responsible for scheduling and providing company-level safety training? Company Officer Which NFPA standard addresses the fire department occupational safety and health program? 1500 Which NFPA standard covers the fire department infection control program? 1581 Practicing training evolutions and company leval training should always follow all appropriate safety policies. TRUE Which of the following is NOT an element of the safety and health program? Health and accident insurance The company officer is responsible for implementing training requirments, policies, and procedures. TRUE Which of the following addresses the primary cause of firefighter fatalities? Weight control During emergency incidents, company officers should remove over exerted personnel from operation and: place them in the rehabilitation area To prevent unexpected energization, start-up, or release of stored enrgy, firefighters must follow ___ procedures. lock out/tag out Heavy items should be mounted in ther upper compartments of an apparatus. FALSE Volunteer firefighters who respond in privately owned vehicles should be provided all of the following EXCEPT: immunity for traffic tickets Driver/operators of emergency apparatus should observe speed limits and stop at controlled intersections. TRUE At a minimum, how often should safety inspections be conducted at department facilities? ANNUALLY Cleaning apparatus is an important safety practice. TRUE Who is responsible for maintaining the depts infection control plan? Designated infection control officer Federal privacy regulations prevent depts from requiring employees to be vaccinated for potential threats such as anthrax and hepatitis b FALSE How lonf must an orginization maimtain an employee's exposure reports? 30 years after retirement or termination An infection control program should include training in personal protective equipment and disease modes of transmission. TRUE The primary purpose of accident investigations is to: reduce the potential for similar accidents Who is responsible for conducting the initial accident investigation? Company officer Which of the following is NOT characteristic of a good approach to accident investigation. Fault-finding What is the best approach to dealing with an employee who is accident prone due to lack of knowledge or skill? TRAINING Which of the following is a type of accident investigation form that requires the investigator to use predesignated codes to descibe an icident? National Fire Incident Reporting System NFIRS Accident reports typically include personal protective clothing or equipment in use under the ctatgory of: Employee characteristics Under apparatus/equipment information, the company officer should include the age and condition and maintenance history of any apparatus or equipment involved. TRUE Which part of the investigation report includes information from sources such as law-enforcement reports or dispatch information? Narrative report What is the first priority at an accident scene? Ensure medial treatment Investigations of injuries, illnesses, and exposures require folllowng procedures that are entirely different than those used for accident investigatons. FALSE Which of the following is basic to any exposure investigation? Accurate and thorough documentation This type of education is first and primary to the success of the fire and emergency services organization FORMAL TRAINING It is the responsibility of the company officer to ensure that this type of training meets the standards of the organization CONTINUING EDUCATION This type of training is usually presented by the organizations staff or trianing officer. FORMAL TRAINING This type of training includes refresher training CONTINUING EDUCATION In the ___ step of the four-step method of instruction, the company officer should mention how students will be evaluated. PREPARATION In the ___ step of the four-step method of instruction, the company officer should have students demonstrate how much they have learned. EVALUATION The purpose of the ___ step of the four-step method of instruction is to reinforce student's learning. APPLICATION In the ___ step of the four-step method of instruction, the company officer should select the teaching method that is appropriate to the learning styles of the students. PRESENTATION Company officers should alter or modify the four-step method of instruction as they see fit. FALSE The lesson plan is most often developed by the company officer FALSE This describes the level of performnace that is required to perform a specific job Job performance requirements When told to make a presentation w/o an existing lesson plan, the company officer can rely on: experience model lesson plan assistance of the training division ___ is NOT an acceptable reason for a company officer to modify the lesson plan The company officer does not think it is important to the relevant certification The company officer should consult with the training division before any modification to the lesson plan that could jeopardize certification. TRUE __ is NOT a delivery method consideration for a presentation. face easels or dry-marker boards when writing on them The __ format allows interaction between the company officer(instructor) and students and among students DISCUSSION In preparing for a demonstration, the company officer must: become familiar with preferred learninig styles of all students This first step of a __ is linking new information w/ students current knowledge DEMONSTRATION During a discussion, lesson plans do NOT have to be followed. FALSE While monitoring a simple training evolution, the company officer should wait until the evolution is over to point out performanceweaknesses or errors. FALSE Any practical evolution that involves multiple teams of fire or emergency services responders automatically demands the use of: NIMS-ICS When controllingan evolution, the __ involves observing the progress of the evolution tho ensure all lesson objectives are performed and accomplished MONITORING Demographics are: results of a statistically-based study of a population Which of the following is a catergory which commonly demographically catergorizes the population? OCCUPATION Communities are best served when: public fire and life-safety education program are modified to meet the needs of each population group Company officers must: be aware of the various groups that compromise their community The organization's area of responsibilty includes: individuals who are in the response area temporarily, such as students or tourists The purpose of a fire and life-safety education program is to inform members of the community or service area about the fire anf life-safety hazards they face and what they can do to mitigate those hazards TRUE Which of the following is NOT a catergory into which education programs can be divided how to save others in a fire emergency Instead of dividing the community into smaller groups, it is more effective to educate the entire community as a whole. FALSE The scope of a fire and life-safety program should reflect only what the company officer considers important to the community. FALSE Three of the most effective means of providing safety information and enhancing the organization's image are group presentations, news media programs, and one-to-one counselinG. FALSE From the community awareness standpoint, it is important that the fire and emergency services responders who serve the local area make group presentations. TRUE News media programs: can be a very effective way to increase public awareness while enhancing an organizations image Company members should not expect to have to provide direct assitance when they are off duty. FALSE In which of the following series is the five-step planning process in correct order Identify, Select, Design, Implement, Evaluate ___ is not a recommended question to ask during the identification process What resources are available to the community In which step are the most cost-effective or acheivable objectives for the public fire and life-safety education program chosen SELECTION Which step is the bridge between planning a fire and life-safety program and actually implementing it in the field DESIGN Which step is where the day to day job of public fire and life-safety education happens? IMPLEMENTATION Which step is the point for measuring the effectiveness of education programs and modifying them as needed? EVALUATION Citizen concerns often translate into citizen complaintants TRUE Issues of customer concern cannot involve something over which the fire and life-safety services organization has no jurisdiction. FALSE What is the first skill required of company officers when dealing with irate customers? Effective listening The public information officer is usually a full-time public relations officer on staff FALSE ___ is not necessary for the public information officer to be familiar with. The names of all the employees of the fire and life-safety organization Members of the news media have a right to access emergency incidents TRUE When can members provide classified information to the media? When they have permission from the head of the organization What element of the Layman decision-making model is considered primarily w/ the life-safety aspect of incident priorities? RESCUE The element of the Layman decision-making model that applies to the concept of resolving the problem at emergency is: EXTINGUISHMENT The process of restoring the scene to as nearly normal as possible is called : OVERHAUL ___ is the process that envolves controlling or modifying the environment & the spread of fire within a structure. VENTILATION __ is the task that is intended to limit the problem to the smallest possible area within the property of origin. CONFINEMENT ___ is the task that attempts to limit the problem to the building or property of origin. CONFINEMENT The company officer should first consult the building preplan for a structure involved in an incident: While Responding When should the company officer perform the initial risk assessment? On Arrival After developing and implementing the initial action plan, the company officer should follow it unwaveringly throughout the incident FALSE The smoke from a fire that is fuelled primarily by natural fibers is characteristically THIN A __ neutral plane indicates that backdraft conditions are possible. very low The movement of fresh air toward the base of a fire and of smoke and heated air out of the compartment is called: air track A whistling noise at a fire scene indicates : potential backdraft What condition indicates an extreme temperature & the location of the neutral plane? Blistered Paint Which flame color indicates that a fire is fuel-driven? Reddish-orange General statements of final outcomes desired at an emergency incident are: Strategic Goals When nothing is showing when the first responding unit reaches the scene the company officefr should: Announce nothing is showing Which command activity should be implemented when immidiate action is needed to stabilize the situation? Fast Attack Which mode of command requires the company officer to perform multiple taks including active tasks? Combat Command In a formal command situation, the company officer's options for deploying the remainder of the unit does not include: remaining with unit members while attacking the fire When comand is transferred the company officer assumiing command must communicate face-to-face with the officer being rekieved of command. FALSE What operational mode takes direct action to reslove the problem? OFFENSIVE This operational mode involves shifting from an offensive to a defensive mode: TRANSITIONAL Which operational mode prevents the incident from getting worse? DEFENSIVE Which type of operational mode is required when situations can be controlled by the available resources? OFFENSIVE OSHA requires rescuers at nonfire rescue incidents to be properly trained to attempt rescue. TRUE This operational mode should be used when structural collapse is probable. DEFENSIVE The shift from defensive operational mode to an offensive operational modeis called: transitional attack mode When conditions require a transitional operational mode, the company officer should: maintain hoselines unless abandoning them is absolutely necessary Placement of apparatus is always the company officer's responsibility TRUE Where should support vehicles be placed at a structural frie? in the staging area When positioning at a wildland fire scene: position apparatus on the burned and upwind side of fire use wheel chocks when apparatus is parked place the a/c system in the recirculation mode leave the engine running & maintain high engine idle What condition is NOT a consideration at hazardous materials incidents? Issuing citations What condition is NOT a consideration at hazardous materials incidents? Estimate of economic loss High-rise structures are generally considered to be__ stories or more in height. SEVEN(7) Below-grade mechanical spaces windows that can't be opened, and landscaping are all factors in positioning apparatus at high-rise incidents. TRUE At high-rise incidents, where should the first arriving officer establish a command post? In the lobby Apparatus at fire connections should be used to block access to an entrance FALSE When positioning an apparatus at a technical rescue scene: -park apparatus between an incident & oncoming traffic when the incident is on or ajacent to a roadway or bridge - When positioning an apparatus at a technical rescue scene: Alow access for ambulances and other emergency vehicles and normal flow of traffic When positioning an apparatus at a technical rescue scene: Coordinate closely with on-scene law enforcement to address safety issues for emergenct personnel, victims, bystanders, and other traffic For normal aircraftactivities such as loading, taxiing, and taking off, which emergency response is appropriate? Standard Which type of emergency response is required for onsite or offsite aircraft accidents that occur w/o warning? Unannounced There are no standarized catergories for describing aircraft emergencies. TRUE Which Federal Aviation Administration emergency level signifies that an aircraft has been involved in an accident? Alert III When should structural fire-fighting units enter the site of an aircraft incident? When given permission by the air traffic control tower When positioning apparatus at medical incidents: Park units designed for patient transport to provide clear access to the loading door When positioning apparatus at medical incidents: Do not expose victims or responders to vehicle exhaust, vibration or shoulder