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Section 2

Sense of Sight

notes the color of skin, swelling or edema, presence of a rash or sore, color of urine or stool, amt. of food eaten and other similar factors

Sense of Smell

alerts the HCW to body odor or unusual odors of breath, wounds, urine or stool (feces)

Sense of Touch

used to feel the pulse, dryness or temperature of the skin, perspiration and swelling (edema)

Sense of Hearing

used while listening to respirations, abnormal body sounds, coughs, and speech

Communication

being able to communicate important information to a pt, a colleague, or your supervisor is an essential skill in any profession, written, oral, and nonverbal using body language

Comm.

the exchange of information, thoughts, ideas and feelings

Feedback (reflection)

method that can be used to determine if comm. was successful and can be verbal or nonverbal

Listening

paying attention to and making an effort to hear what the other person is saying

Comm. Barrier

something that gets in the way of clear comm.

Culture

consists of the values, beliefs, attitudes, and customs shared by a group of people and passed on from one generation to the next

Stereotypes

process of assuming that everyone in a particular group is the same

Aphasia

language impairment; loss of ability to comprehend or speak normally

Dysarthria

weakness or paralysis of muscles of lips, tongue, and throat. May be due to brain damage from a stroke or accident

Empathy

identification with, and understanding of, another's situation, feeling or motives

Jargon

specialized or technical language of a trade, a profession, or a group of people

Biases

tendencies, prejudices

Cc:

carbon copy

Bc:

blind copy

Memos

memorandums

CPU

central processing unit

Verbal

spoken words or written words

Non-verbal

such as facial expressions, body language, gestures, eye contact and touch to convey messages or ideas

Fax

facsimile

E-Mail

electronic mail

Twitter

blog

Sender

individual who creates a message to convey info or an idea to another person

Message

info, ideas, or thoughts

Receiver

individual who receives the message from the sender

Message

must be clear in terms both the sender and receiver understands

Sender

must deliver the message in a clear and concise manner-correct pronunciation and the use of good grammar

Receiver

must be able to hear and receive the message-ex; pts with hearing or visual impairments or pts with limited English-speaking abilites

Receiver

must be able to understand the message-using unfamiliar terms and HCW being aware of their own prejudices and attitudes

Interruptions or Distractions

must be avoided-can interfere with any comm.-talking while the person is on the phone or watching t.v

Good Listening Skills

require constant practice

Good Listening Skills

will allow you to receive the entire message a person is trying to convey to you and allow the pt to express fears and open the way to more effective comm.

Physical Disabilities

deafness or hearing loss; blindness or impaired vision; aphasia or speech impairments

Psychological Attitudes

prejudice or biases, attitudes, and personality

Cultural Diversity

beliefs and practices regarding health and illness, language differences, eye contact, presence of terminal illness, and touch

Know-It-All

emphasize their superiority through lecturing, advising and appealing to reason

Commander-In-Chief

orders the upset person to get rid of those negative feelings

Moralist

tells the upset person what he or she should or shouldn't or must feel and do

Judges

pronounces a person guilty without a trial

Language Differences

exist when HCW is not fluent in the language the pt speaks therefore the need to speak slowly, use simple words, use gestures or pictures to clarify the meaning of words, use non-verbal comm. in the form of a smile or gentle touch, and avoid the tendency to speak louder

Eye Contact

when culturally unacceptable it shouldn't be done, but in USA it is culturally acceptable

Computers

are processors of information, processing large amts. of info at incredible speeds, accurately, and consistently, are used to communicate standards of care and to guide the practitioners in making pt. care decisions

Computer Uses

recording physicians' notes and orders, creating, charting, ordering, processing, performing, and researching

Contingency

events that may occur, but are not intended likely to happen

Subjective

can't be seen or felt and are commonly called symptoms made by the pt and should be reported in the exact word of the pt. and put in quotation marks

Objective

can be seen or measured and are commonly called 'signs" Ex: bruise, cut

Errors

cross out neatly with a straight line, record error by it, write the correct word, initials of person making the error

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