| Term | Definition |
|---|
| Attentive listening | listening actively, using all the senses, as opposed to listening passively with just the ear |
| Communication | a two-way process involving the sending and receiving of messages |
| Congruent communication | the verbal and nonverbal aspects of the message match |
| Decode | to relate the message perceived to the receiver's storehouse of knowledge and experience and to sort out the meaning of the message |
| Empathy | the ability to discriminate what the other person's world is like and to communicate to the other this understanding in a way that shows that the helper understands the client's feelings and the behavior and experience underlying these feelings |
| Encoding | involves the selection of specific signs or symbols (codes) to transmit the message, such as which language and words to use, how to arrange the words, and what tone of voice and gestures to use |
| Feedback | the response or message that the receiver returns to the sender during communication |
| Group | two or more people with shared purposes and goals |
| Group dynamics | forces that determine the behavior of the group and the relationships among the group members |
| Helping relationships | referred to as the nurse-client relationship |
| Nonverbal communication | communication other than words, including gestures, posture and facial expressions |
| Personal space | the distance people prefer in interactions with others |
| Process recording | the verbatim (word-for-word) account of a conversation |
| Proxemics | the study of distance between people in their interactions |
| Territoriality | a concept of the space and things that individuals consider their own |
| Therapeutic communication | an interactive process between nurse and client that helps the client overcome temporary stress, to get along with other people, to adjust to the unalterable, and to overcome psychological blocks which stand in the way of self-realization |
| Verbal communication | use of verbal language to send and receive messages |
Combine with other sets
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