HB267 - exam 2

Created by dakwright 

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all communication includes three primary elements which are

sender, message, receiver

the management function of organization involves

grouping activities and delegation authority to accomplish them

managerial adaptation to changing economical, political, social and technological conditions is referred to as:

balance

"span of management" refers to:

the number of people one manager can effectively manage

the 80/20 rule, 80% of the outcome typically results from 20% of the input is also referred to as:

pareto analysis

the management function of control:

involves ensuring that plans are being followed

effective intercultural communications requires an understanding of many issues including the rate, pitch, and volume of the voice providing the message. this is referred to as:

paralanguage

general and functional managers differ from each other because

general managers have responsibility for the functions of the entire operations, while functional managers have responsibility only for a specific area

responsibility is defined as:

the obligation to perform assigned activities

the key to a quality assurance program is

setting goals and objectives

a manager must make a decision about potential revenues and expenses two years from now in order to plan for expansion. which decision making condition would this be considered to be?

condition of uncertainty

what occurs when organizational units are defined by the production units involved?

process departmentalization

when selecting a food supplier a foodservice manager compares the dependability, price and variety of products offered by three different suppliers. this illustrates which step in the decision process?

evaluating alternatives

which of the following are considered decisional roles?

disturbance handler and negotiator

according to mazlow's ascending hierarchical needs theory, which of the following needs would be the second to be addressed?

safety

the process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed

job analysis

an example of an input to a foodservice system would be

human resources

the concept of valence in expectancy theory is

the value an employee places on rewards offered by a company

accountability is

being responsible for one's actions

situational leadership would suggest that

behavior of effective leaders depends upon the situation

group decision making is less likely to be used for:

programmed decisions

policies are important in organizations because they

provide a general guide for organizational behavior

in centralized organization, decisions are mostly made

by upper level management

the basic model of a system contains which of the following three components?

inputs, outputs, and transformations

which of the following types of power come from the charisma exhibited by an individual in an organization?

expert

authority is defined as

the right of a manager to direct others

group decision making is particulate effective:

when two or more of the organization's units will be affected by a decision

the first primary step of decision-making is:

definition of the problem

the transformation portion of the systems model includes:

management functions, functional subsystems and linking processes

conceptual skill

is the ability to understand how change may impact an organization

the process of influencing the activities of employees toward goal achievement is termed

leadership

desired results for a definite level of quality for a specified job are termed:

performance standards

an open system differs from a closed system in that:

an open system has a continuous interaction with the environment, while a closed system does not

corporate culture is defined as:

shared philosophies, values, assumptions and norms

group-think occurs when

reaching an agreement becomes more important than finding the best decision

which of the following would be characteristic of a "theory Y" manger's beliefs about the average employee?

will exercise self-direction in the service of objectives to which they are committed

the term efficiency means:

achieving outcomes with minimum inputs

a system is a:

collection of interrelated parts

which of the following activities would be considered part of the interpersonal role of a manager

hiring and training staff

in group decision making, risky shift refers to:

phenomena where individuals in a group accept more risk as a group than they would as individuals

the process of comparing your operation's performance against those considered front-runners in the industry termed:

benchmarking

decisions that are related to purposes, objectives and activities of the business are termed:

organizational

technical skill:

is most important at the start of one's management career

the fact that the word "diner" may mean a place to eat a meal to one person, while the person eating the meal to another person is an example of

a barrier of communication

responsibilities usually associated with the staffing function of management include:

recruiting, training, and evaluating employees

a group of people working together in some form of coordinated effort to attain objectives is termed:

an organization

which of the following would be considered part of the decisional role of a manager?

changing the menu to incorporate new items

standards are important in the control process because they:

define the dimensions for what is expected to happen

the term effectiveness means:

choosing the appropriate objectives

an employee's general attitude about their job is referred to as:

job satisfaction

power, status, and hierarchical relationships are an example of:

delegation of authority

the portion of the system model that is used to coordinate the activities of the system so that goals and objectives can be accomplished is termed:

linking processes

the management function of planning

involves determining in advance what should happen

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