CMAP Exam Review

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Communication applications exam review

The situation in which one communicates is called the

Context

Which of the following is not a function of organizations?

Norm

Which of the following is a guideline to use as a basis for making appropriate communication choices?

Context

Interpreting the message is

Decoding

Thinking about a different topic is considered

Internal Noise

You can improve your communication skills.

True

Attitudes do not affect how we communicate.

False

Culture is a learned behavior.

True

Communication is an ongoing process.

True

Daydreaming is internal noise.

True

A synonym for feedback is response.

True

Talking to ourselves is interpersonal communication.

False

listening to the radio

Mass communication

going on a date

Interpersonal

visiting with your mom and your counselor

Small group

the movies

Mass Communication

an interview

Interpersonal

a study group

Small group

Our facial expressions are often the first to be noticed.

True

Intimate distance is reserved for people that we really like and feel close to.

True

The color of the clothes we wear has nothing to do with how we are projected.

False

The decorations in your room are examples of artifacts.

True

Although nonverbal communication is communication without words, it does include pitch and volume.

True

Social distance is reserved for strangers.

False

Some cultures value touch more than others.

True

The eyes are difficult to disguise.

True

Our distance from people says something about our relationship with them.

True

Our actions often speak louder than our words.

True

The 'bubble' around us

Personal Space

All of our movements and gestures, our body language

Nonverbal communication

The feature of a person that we first notice most of the time

Facial expression

How fast or slow a person speaks

Rate

Refers to the rhythmic quality of a persons speech

Tempo

Clothing and accessories

Artifacts

When our verbal and nonverbal do not seem to go together

Contradict

Someone who is very close to you, whispering for example

Intimate distance

Not what we say but how we say it.

Paralanguage

If we were to wave instead of saying "hello"

Substitute

"Hearing" refers to __________.

The reception of sound

The four component of listening, in order, are

hearing, attending, understanding, and responding.

All of the following are ways to be an active listener except

Regulating the conversation

Barriers to listening include all of the following except __________.

Feedback

All of the following statements are misconceptions about listening except

Attitudes are related to listening.

A type of impatient listening where the listener's main goal is to disagree with the speaker is known as __________ listening.

Defensive

The physical and psychological process that involves acquiring, assigning meaning and responding to the message is known as __________.

Listening

Daydreaming or thinking about something else while one is supposed to be listening is considered __________.

Internal noise

When listening to enhance a relationship or listening because you care about the speaker's feelings, you are exhibiting __________ listening.

Empathetic

__________ is the listener's internal emotional and intellectual reaction to the message.

Responding

The mental decision to focus your attention on the speaker

Attending

This is called "lazy listening"

Passive listening

When the listener participates fully in the communication process

Active listening

The mental process of decoding the message, interpreting it and assigning meaning to it

Understanding

Hearing, attending, understanding, and recalling

Listening

The process in which you personalize the sender's message to determine the meaning

Interpreting

Listening for understanding and feelings

Empathetic listening

The listener's internal, emotional and intellectual reactions to the message

Responding

Short burst of listening but usually interrupted by noise or any other distraction

Impaitent listening

Which of the personality styles is known as the "movers and shakers"?

Dominant

What is a common topic for small talk?

Personal biography

Influencing people are more task-oriented than people oriented.

False

Pace is one area where conflict can occur between different personality types.

True

Small talk is the phase of conservation where parties form opinions of one another.

False

Empathy includes reflection of the communication process

False

blending together so they function as a whole

Integrating

feeling with someone rather than for someone

empathy

communication manner that is slow-paced and both task-oriented and people-oriented

steady style

established code of behavior or courtesy

etiquette

communication manner that is fast-paced and more task-oriented than people-oriented

dominant style

knowing what to say or do

tacts

repeat a message in your own words

paraphrase

requires more than a single-word answer

Open-ended question

feeling that all participating individuals have equal rights, respect, and opportunity

Equality

requires a very specific answer

closed question

Which of the personality styles is known as the "movers and shakers"?

Dominant

What is a common topic for small talk?

Personal Biography

Influencing people are more task-oriented than people oriented.

False

Pace is one area where conflict can occur between different personality types.

True

Small talk is the phase of conservation where parties form opinions of one another.

False

Empathy includes reflection of the communication process.

False

blending together so they function as a whole

Intergrating

feeling with someone rather than for someone

Empathy

communication manner that is slow-paced and both task-oriented and people-oriented

Steady style

established code of behavior or courtesy

Etiquette

communication manner that is fast-paced and more task-oriented than people-oriented

Dominant style

knowing what to say or do

Tact

repeat a message in your own words

Paraphrase

requires more than a single-word answer

Open-ended question

feeling that all participating individuals have equal rights, respect, and opportunity

Equality

requires a very specific answer

Closed question

Which is not a step in preparing for an interview?

determine your answers to the questions

What are the two things you should do after an interview?

write a thank you letter and analyze the interview.

Which type of question is the most common type of interview question?

Open ended

The interviewer determines the purpose of the interview.

True

Investigation interview questions are used to determine future actions.

False

It is always better to know about the topic, company and person before interviewing.

True

A factual question asks how the interviewee would react in a given situation.

False

"You do drive, don't you?" is an example of a leading question.

True

Demeanor is just as important as dress when interviewing.

True

Your local city council would be considered which type of group?

Policy making group

The last step in the problem solving method is

Implement the solution

When the president of a company gathers the group and issues a group goal it is considered to be a/an

a perscribed or task goal

When planning as a group, the group should consider all of the following except the

Cost

A/an __________ group is designed to gather data.

Information gathering

Before solving the problem, the group should develop _________ that the solution must meet.

Criteria

A group that is set up to promote, defend, and lobby for a cause would be considered to be which type of group?

Advocacy

When three or more people get together for a specific topic or purpose; for example, a book club

Group discussion

A group that has a specific job or task to perform

Task group

Three or more people that interact because of a common goal, interest or bond

Group

The person in the group that helps everyone and volunteers to go above and beyond

Facilitator

Participation in this group is encouraged but not required

Informal group discussion

Informal unstated rules about how the group members should behave

Group norm

Social group, but organized

Formal group discussion

A sub group of a larger organization

Committee

The negative energy in a group, the person in the group that complains the whole time

Agitator

The act of understanding the dilemma, and creating a solution to the problem

Problem-solving group

A presentation that is scheduled in advance is a/an

Formal presentation

A speech that asks you to exercise and eat right would be considered a/an

persuasive speech

Conducting an interview and then reporting the answers is considered to be a/an

Primary source

When giving background information about your topic in the introduction, you are

Orientating your audience

When describing how the Coca-Cola Company got started and how they have grown over the years you would use __________ order.

Chronological

When giving a speech about pollution and what we can do to help, you would use __________ order.

Problem-solution

Which is not a step in preparing for a presentation?

Get your audience's attention

All of the following would be considered visual aids except a

Person

The way the presenter uses language to express ideas is considered to be his or her

Oral style

Telling your audience where you are going with your speech is considered to be

Previews and summaries

When describing the location of a specific country, you would want to use this type of organizational pattern.

Spatial order

This speech will provide you with information about the state of Texas.

Informative presentation

Using information from a book, a newspaper, or the Internet

Secondary source

A speech asking your audience to stay in school

Persuasive presentation

Information about a group's age, gender, education, ethnicity and sociocultural background

Demographics

Using humor or a statistic in the beginning of the presentation

Attention device

When listening to a speaker tell you a personal experience; this builds on the speaker's credibility

Ethical proof

A quote from someone whom the audience knows and believes to be credible

Testimony

A piece of verifiable information that supports your point

Logical proof

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