Chapter 1
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Created by:
coreyrollins on September 15, 2009
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11 terms
Terms | Definitions |
|---|---|
 Efficiency | doing something at the lowest possible cost |
| Effectiveness | doing the right things to create the most value for the company |
| Value | ratio of quality to price paid |
| Competitive Happiness | being able increase quality and reduce price while maintaining or improving profit margins |
| Operations and Supply Chain Management | Design, operation, and improvement of the systems that create and deliver a frim's primary products and services |
| Operations and Supply Strategy | setting broad policies and plans for using the resources of a company to best support the company's long-term competitive strategy |
| Straddling | seeking to match what a competitor is doing by adding new features, services, or technologies to existing activities. Trade-offs create problems. |
| Order Winners | a dimension that differentiates the products or services of one company from those of another |
| Order Qualifiers | a dimension used to screen a products or service as a candidate for purchase |
| Activity-system Map | a diagram that shows how a company's strategy is delivered through a set of supporting activities |
| Core Capabilities | skills that differentiate a manufacturing or service company from its competitors |
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