An administrator should take the time to trouble shoot all network problems correctly by asking specific questions designed to identify the problem ____.
Help desk analysts
____ are often considered first=level support.
Help desk coordinators
____ are often considered third-level support.
____ is one of the most important aspects to consider when looking at how a problem solution might affect suers and network functionality.
supported services list
A ____ is a document (preferably online) that lists every service and software package supported within an organization, plus the names of first- and second-level support for contacts for those services or software packages.
In a ____ cable, the transmit and receive wire pairs in one of the connectors are reversed.
A ____ is a small electronic device that issues a signal on a wire pair.
____ is a fundamental property of wire that depends on a wire's molecular structure and size.
Resistnace is measure in ____.
____ is the telltale factor for ascertaining where faults in a cable lie.
When used on a copper-based cable, a continuity tester applies a small amount of ____ to each conductor at one end of the cable.
A ____ can be used to intercept a telephone conversation.
A ____ is a software-based tool that continually monitors network traffic from a server or workstation attached to the network.
To take advantage of network monitoring and analyzing tools, the network adapter installed in the machine running the software must support ____ mode.
____ packets exceed the medium's maximum packet size.
____ are frames that are not actually data frames, but aberrations caused by a device misinterpreting stray voltage on the wire.
A ____ usually results from a bad NIC.
A ____ can generate traffic in an attempt to reproduce a network problem and monitor multiple network segments simultaneously.
The danger in using a ____ is that it could collect more information than you or the machine can reasonably process.
Before using a network monitor or protocol analyzer on a network, it is important to know what ____ on your network normally looks like.
Viewing the status of the wireless connection on your workstation tells you _____ about your wireless environment.