Chapter 4 Communicating for Success
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Created by:
13CrosleyC on April 22, 2012
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3 terms
Terms | Definitions |
|---|---|
 client consultation | the verbal communication with a client that determines what the client's needs are and how to achieve the desired results |
| effective communication | the act of sharing info between 2 people so that the info is successfully understood |
| reflective listening | listening to your client and then repeating, in your own words, what you think the client is telling you |
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