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of 18 available terms

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6 Written Questions

6 Multiple Choice Questions

  1. the tendency to consider one's culture superior to any and all others
  2. the process of telling someone else how you feel about something that person did or said
  3. the medium used to carry a message
  4. results when words communicate one message while actions, body language, or appearance communicate something else
  5. the intentional distortion of information to make it more favorable to the recipient
  6. earns trust, respect, and integrity in the eyes of others

6 True/False Questions

  1. communicationthe medium used to carry a message

          

  2. effective communicationoccurs at minimum cost to the sender

          

  3. proxemicsthe intentional distortion of information to make it more favorable to the recipient

          

  4. persuasive communicationpresents a message in a manner that causes others to accept and support it

          

  5. MBWA (management by wandering around)managers using this spend time out of their offices, meeting and talking with workers at all levels.

          

  6. active listeningthe intentional distortion of information to make it more favorable to the recipient

          

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