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of 18 available terms

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6 Written Questions

6 Multiple Choice Questions

  1. the process of telling someone else how you feel about something that person did or said
  2. the tendency to consider one's culture superior to any and all others
  3. the intentional distortion of information to make it more favorable to the recipient
  4. results when words communicate one message while actions, body language, or appearance communicate something else
  5. helps the source of a message say what he or she really means
  6. the receiver fully understands the untended meaning

6 True/False Questions

  1. nonverbal communicationtakes place through gestures, expressions, posture, and even use of interpersonal space


  2. electronic grapevinehelps the source of a message say what he or she really means


  3. persuasive communicationpresents a message in a manner that causes others to accept and support it


  4. communication channelthe medium used to carry a message


  5. channel richnessthe capacity of a communication channel to effectively carry information


  6. cultural etiquetteuse of appropriate manners and behaviors in cross-cultural situations


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