Ch. 9 Communication
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Created by:
doublea11020 on April 23, 2012
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22 terms
Terms | Definitions |
|---|---|
 Communication | the sharing of information between two or more ppl to achieve a common understanding about an object or situation |
| encoding | the process whereby a sender translates the info he or she wishes to send in a message |
| communication medium/channel | the manner in which a message is conveyed |
| decoding | the process whereby a receiver perceives a sent message and interprets its meaning |
| feedback | the process whereby a receiver encodes the message received and sends it or a response to it back to the original sender |
| sparse networks | a communication network in which most or all network members communicate with only a few other members |
| dense networks | a communication network in which most or all network members communicate with many other members |
| centralized networks | a communication network in which one or a few network members dominate communications |
| decentralized networks | a communication network in which no single network member dominates communications |
| downward communication | communication that flows from superior to subordinate |
| upward communication | communication that flows from subordinate to superior |
| horizontal communication | communication that takes place between and among ppl at the same level |
| interpersonal communication | direct verbal or nonverbal interaction between two or more active participants |
| formal communication | communication that follows the formal structure of the organization (eg superior to subordinate) and entails organizationally sanctioned information |
| informal communication | communication that involves spontaneous interaction between two or more ppl outside the formal organization structure |
| rumors | unsubstantiated information of universal interest |
| gossip | information that is presumed to be factual and is communicated in private or intimate settings |
| nonverbal communication | communication that takes place without using spoken or written language, such as communication through facial expressions and body language |
| Barriers to effective communication | info overload, info distortion, specialty area jargon, time pressures, cross-cultural barriers, differing perceptions, status difference, self-interest |
| cultural fluency | the ability to identify, understand,and apply cultural differences that influence communication |
| communication audit | an analysis of an organizations internal and external communication to assess communication practices and capabilities and to determine needs |
| communication climate | associates perceptions regarding the quality of communication within the organization |
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