Ch. 9 Communication

22 terms by doublea11020

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Communication

the sharing of information between two or more ppl to achieve a common understanding about an object or situation

encoding

the process whereby a sender translates the info he or she wishes to send in a message

communication medium/channel

the manner in which a message is conveyed

decoding

the process whereby a receiver perceives a sent message and interprets its meaning

feedback

the process whereby a receiver encodes the message received and sends it or a response to it back to the original sender

sparse networks

a communication network in which most or all network members communicate with only a few other members

dense networks

a communication network in which most or all network members communicate with many other members

centralized networks

a communication network in which one or a few network members dominate communications

decentralized networks

a communication network in which no single network member dominates communications

downward communication

communication that flows from superior to subordinate

upward communication

communication that flows from subordinate to superior

horizontal communication

communication that takes place between and among ppl at the same level

interpersonal communication

direct verbal or nonverbal interaction between two or more active participants

formal communication

communication that follows the formal structure of the organization (eg superior to subordinate) and entails organizationally sanctioned information

informal communication

communication that involves spontaneous interaction between two or more ppl outside the formal organization structure

rumors

unsubstantiated information of universal interest

gossip

information that is presumed to be factual and is communicated in private or intimate settings

nonverbal communication

communication that takes place without using spoken or written language, such as communication through facial expressions and body language

Barriers to effective communication

info overload, info distortion, specialty area jargon, time pressures, cross-cultural barriers, differing perceptions, status difference, self-interest

cultural fluency

the ability to identify, understand,and apply cultural differences that influence communication

communication audit

an analysis of an organizations internal and external communication to assess communication practices and capabilities and to determine needs

communication climate

associates perceptions regarding the quality of communication within the organization

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