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MAN 3025 Exam 4 (Ch 13) Test

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5 Written Questions

5 Matching Questions

  1. A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable.
    A. cross-functional team
    B. group
    C. team
    D. panel
    E. formal group
  2. A team composed of people from different departments who are pursuing a common objective is called a
    A. quality circle.
    B. problem-solving team.
    C. cross-functional team.
    D. virtual team.
    E. work force.
  3. Which of the following is the best way to manage virtual teams?
    A. Focus on what is accomplished, not hours or locations.
    B. When beginning with a virtual team, set the final deadline and reprimand any virtual team members who don't make the deadline.
    C. Because you don't have face-to-face contact, relay instructions via phone.
    D. Require each team member to keep their own personal record of the work that's been done as a team.
    E. Utilize employees on a global team around the clock.
  4. Keith asked Becky, one of his team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of
    A. devil's advocacy.
    B. groupthink.
    C. the dialectic method.
    D. storming.
    E. dysfunctional conflict.
  5. The principal by-product of the norming stage of team development is
    A. adjournment.
    B. uncertainty.
    C. group cohesiveness.
    D. conflict.
    E. empowerment
  1. a C. cross-functional team.
  2. b C. team
  3. c A. Focus on what is accomplished, not hours or locations.
  4. d C. group cohesiveness.
  5. e A. devil's advocacy.

5 Multiple Choice Questions

  1. D. Use team bonuses
  2. C. social loafing.
  3. B. formal group.
  4. C. someone besides the leader challenges the group to resolve power struggles.
  5. D. meet regularly, face to face.

5 True/False Questions

  1. The conflict-handling style in which a person allows the desires of another to prevail is known as
    A. forcing.
    B. accommodating.
    C. avoiding.
    D. collaborating.
    E. compromising.
    B. accommodating.


  2. Building collaborative teams is aided by combining role clarity with
    A. task ambiguity.
    B. groupthink.
    C. flexible performance standards.
    D. challenges to norms.
    E. devil's advocacy.
    A. task ambiguity.


  3. ______ strives to devise solutions that benefit both parties.
    A. Avoiding
    B. Collaborating
    C. Compromising
    D. Forcing
    E. Accommodating
    B. Collaborating


  4. Almost every day at 11:30, Tara and four of her coworkers met to walk the wilderness trail behind their office building. This is an example of a(n)
    A. continuous improvement team.
    B. informal group.
    C. self-managed team.
    D. virtual team.
    E. formal group.
    B. informal group.


  5. Pam sat through the meeting feeling convinced her team was misinterpreting recent marketing research, but she didn't say anything. The team leader was a close friend. Plus, she didn't want to disrupt the team since she thought she was the only one with reservations. Pam's team appears to be experiencing
    A. groupthink.
    B. storming.
    C. social loafing.
    D. norming.
    E. devil's advocacy.
    C. maintenance


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