BCOR 370 Final

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Final Exam

Which function of management involves the identification of organizational goals and strategies and the appropriate organizational resources required to achieve them?

Planning

The Mainstream managerial perspective is reflected in which of the following values?

Individualism
Materialism

What scholar argued that the "invisible hand" guides apparently chaotic individualism toward the collective good?

Adam Smith

The idea that the host country cultures and values are more important to incorporate than the parent country cultures and values could best be described as ______?

Polycentrism

The United States would be considered to have a ____________ orientation culture.

short-term

Henry Mintzberg's view of management includes all but which of the following roles?

Motivational

(Does include Interpersonal
Decisional and Informational)

When managers discuss which goals an organization should pursue they are addressing which issue?

Effectiveness

Which ethical perspective can best be described as low-materialist but high-individualist in its focus on protecting the liberties of individuals?

Moral rights

Countries who belong to the European Union (EU) utilize __________ currencies.

Same
Euro

When a professor gives students quizzes and assignments to assess their learning, which of the managerial functions is best being exhibited?

Controlling

The Industrial Revolution resulted in which of the following changes?

Increased specialization of jobs

______________ occurs when products or services from one country are traded (rather than bought and sold for currency) for products or services from another country.

Counter-trade

Which of the following statements about maquiladora factories is TRUE?

The workers' minimum wage increases each year relative to the cost of living
The factories are located in the US but employ Mexican immigrants
The factories are illegal under NAFTA
-->NONE OF THEM ARE TRUE

As illustrated in the Starbucks video shown in class, a systematic analysis of the effect that an organization is having on its stakeholders and society as a whole is called ______________?

Social Audit

Which term best describes the maximization of outputs combined with the minimization of inputs?

Efficiency

Frederick Taylor's philosophy of ____________ is reflected in his famous studies of redesigning shovels to increase productivity at a steel plant.

Scientific management

Which form of internationalization requires the lowest level of commitment and engagement?

Importing/ Exporting

Which of the following is TRUE of the micro-financing movement?

Clients are typically small-time entrepreneurs without access to traditional banking and loans

Research on the "Hawthorne Effect" best fits into which era of management?

The "Human" Era (1930-1950)

This occurs when two or more systems are more successful working together than they are working independently.

Synergy

___________ managers are more likely than ________ managers to trust employees to do their jobs even when they are not being closely supervised.

Theory Y; Theory X

This is the idea that all decisions are limited by incomplete information and limited cognitive resources available when making decisions.

Bounded rationality (Herbert Simon)

Of the following countries, which ranks lowest in terms of materialism and individualism?

Costa Rica

The informal shared perceptions of what comprises morally appropriate practices and procedures in an organization is known as ______________ ?

Ethical climate

This type of control is evident when rules, regulations, policies and standard operating procedures are used to control the behavior of organizational members.

Bureaucratic control

Which of the following is TRUE of the Multistream approach to management?

It places greater emphasis on productivity and profitability than Mainstream management
Multistream values have been decreasing in popularity in recent years
It emphasizes the individual over groups and community
--> NONE OF THE ABOVE ARE TRUE

This organization was created in 1995 to encourage free trade and open markets between countries. Today over 150 countries are members of this organization.

WTO

What is the term for organizational insiders who identify and report unethical behavior within the organization?

Whistleblowers

What percent of corporations have a formal code of ethics?

90%

_____________ managers are equally likely to value organization-specific responsibility and corporate-social responsibility.

Mulitstream

Which is an accurate statement regarding the law and ethics?

The law is not an adequate guide to what is ethical.

A society that stresses "living for the moment" is said to have:

short-term orientation

The degree to which people in a society accept the idea that inequalities in the well being of its citizens are due to differences in people's intellectual capabilities in known as:

power distance

The utilitarian rule states that an ethical decision:

Produces the greatest good for the greatest number of people

Japan tends to be _____ oriented; Sweden tends to be ____ -oriented.

achievement; nurturing

A phone call to a government official by an employee of the Enron Corporation disclosed the deception and dishonesty of the firm's accounting records. This employee played the role of a(n):

whistleblower

McDonald's developed a fat-fryer machine that reduced the amount of oil used to cook French fries by 30 percent over its current cookers. This is an example of an attempt to improve the organization's _________.

Efficiency

The justice rule states that an ethical decision:

distributes benefits and harms in a fair way.

The U.S. government imposes a 25 percent tax on the selling price of any four-wheel SUV that is brought into the U.S. by a foreign car manufacturer to be sold in the U.S. What type of tax does this action represent?

an import tariff

If a society values the group more than the individual and believes that people should be judged by the quality of their contribution to the group instead of their individual achievement, then the society is said to value:

collectivism

Which of the following results due to differences in personalities, values, and attitudes?

Individual ethics

Companies from the nation of Atlantis are more efficient in the production of certain types of apparel, while U.S. companies are more efficient in the production of certain types of computers. Which economic theory predicts that the production of these types of apparel would shift to Atlantis and the production of these types of computers would shift to the U.S.?

free-trade doctrine

Which of the following is an example of a political and legal force in the environment that a company must consider in going global?

deregulation
privatization
emphasis on environmental protection
emphasis on safety on the job
-->ALL OF THE ABOVE

According to the viewpoint of Managerial Capitalism, businesses can best meet their responsibility to society by:

creating wealth for their stockholders

Which of the following people would be MOST in favor of CSR?

Bill Gates

The Bill and Melinda Gates Foundation is by far the nation's largest philanthropic foundation, with assets of approximately $30 billion. While Adam Smith believed that self-interested pursuit of profit was wrong, and that benevolence was the highest virtue, Bill Gates has demonstrated CSR (Corporate Social Responsibility) with his very real contribution to social responsibility in the world.

Managers can abuse their responsibilities in many ways including:

improper financial management
check kiting
insider trading
A & B
-->ALL OF THE ABOVE

What economic community was ratified in 1993 and went into effect January 1, 1994 to include the countries of Canada, U.S., and Mexico?

NAFTA

The flow of jobs, flow of money, and flow of knowledge all fall under which dimension of the international environment?

Economic-Technological

When a company and a foreign partner combine resources and capital to begin a new business, this is a _______________.

strategic alliance

From the History of Management video shown in class, who had a classical viewpoint of management and defined the 4 principles of management - planning, leading, organizing, & controlling?

Henri Fayol

This famous study conducted by Elton Mayo & Fritz Roethlisberger studied whether increased lighting would increase productivity. The results marked a change in management theory. What is the name of this study?

The hawthorne effect

According to Douglas McGregor's research on Theory X and Theory Y managers, a Theory X manager is likely to _____________.

highly structure the jobs
use threats
incorporate many SOPs
-->ALL OF THE ABOVE

A(n) ________________ system view emphasizes an organization's larger environment and synergy between systems.

open

During the period of Controlling: The Values & Beliefs Era (1970-1990), certain practices or rules becoming valued in and of themselves even though they may no longer be useful for an organization is known as ____________.

Institutionalization

From the video on History of Management and as discussed in class, what is Max Weber's iron cage?

It is the way of the institution, where we do not have choice anymore.

Planning emphasizes and reinforces ___________ thinking, whereas a Multistream approach employs ________ thinking.

convergent; divergent

Multistream decision making emphasizes more _________ and less _______________.

participation; individualism

Which of the following is NOT something frequently mentioned in a mission statement?

Threats & weaknesses

(Organizational philosophy
Customers
Employees are, though)

When managers discuss how they will respond to possible future events that could disrupt existing plans, such as natural disaster or a major recession, they are developing what?

Contingency plans

With results-based mainstream goals, it is important to

focus on specific outcomes, not on activities.
reward employees for achieving desired results.
have safeguards in place so that employees don't cheat.
make sure quality isn't ignored.
--> ALL OF THE ABOVE

Who is known for implementing stretch goals at GE?

Jack Welch

Which goal is most consistent with Mainstream management values?

Maximizing productivity and profits

Entrepreneurs tend to have

high energy levels.
tolerance for ambiguity.
an internal locus of control.
an action orientation.
-->ALL OF THESE

An organizational vision statement

describes what an organization is striving toward.

Brett is the new CEO of a company and he is changing the planning process. The changes are as follows: decreasing its planning horizon to 7 years, increasing productivity by 2 percent, and increasing earnings per share by $1.50/share in the next 4 years. Previously the planning horizon was 10 years, productivity was not crucial to the company's goals, and EPS was not seen as a measure of success. What type of planning shift seems to be taking place at this organization?

Multistream to Mainstream

Harry Hamburger is a senior executive at McDonald's. He wants to increase the company's market share by 2 percent per year. What kind of goal is this?

Strategic goal

A good mission statement identifies

what an organization does and whom it serves.

Mario Cart has specifically chosen to operate his firm from a Multistream perspective. Which of the following is most likely to be included in the firm's strategic goals?

Obtaining a sustainable return on investment

Mr. Hunnell is the manager of Nightcrawlers-R-Us. He has already developed the organization's overarching mission of providing his lakefront village with all of its angling needs. He has also set strategic goals and plans. What is the next step in his Mainstream approach to goal setting and planning?

Set tactical and operational goals and plans.

When East Carolina Tea Distributors states that "We strive toward continued growth in the North American tea market by providing the best-tasting, 100% natural tea products," the statement is representative of which level of goal setting?

Mission statement

An effective organizational vision has all of the following characteristics except

ease of accomplishment

Managers in biotechnology know that new drugs have a 10% chance of passing advanced clinical trials. This is an example of:

risk

For Steve's new venture, he borrowed from family, friends, and his local credit union. He is using

debt financing.

Multistream entrepreneurship seeks to provide well-being for

investors.
employees.
customers.
managers.
-->ALL OF THESE

A member of a group challenges the decision toward which the group is leaning so that the group considers carefully all of the unacceptable possible outcomes of the alternative that the group is considering. This is known as:

devil's advocacy

An organization's accounting department decides to send out a bill to a new customer. What type of decision does this represent?

programmed

_________________ tend to alert people to the need for a decision.

Problems and opportunities

From the Panera Bread video shown in class, Panera is a high-growth company which has planned and controlled its growth. This video illustrated what concept(s)?

Panera's short-term objectives with tactical plans to achieve.
Panera's soliciting feedback from customers.
Panera's vision for how it competes in marketplace.
Panera setting strategic goals and plans.
-->ALL OF THE ABOVE

Research typically indicates that the _________ types of goals to set for managers are ____________ goals.

best; specific difficult

Based on March & Simon's Administrative Model, the last step in the managerial decision-making process is to:

learn from feedback

An important step for Joel as he embarks on a decision-making process is to

be aware of and identify the need for making a decision.

According to the ____________ approach to goal setting, as more key stakeholder groups participate in the development of a firm's mission and vision statements, there will be wider appreciation for the work of the organization.

Multistream

___________ would be a programmed decision.

Test marketing a new flavored drink at Coca Cola

Increased _____________ in the early parts of the decision-making process increase(s) the likelihood of getting the decision implemented.

participation

"Throwing more money after a bad decision" indicates __________ in decision making.

escalation of commitment

A manager's ability to make a decision based on past experience and "a gut feeling" is known as:

an intuitive decision

A manager considers a limited sample of the potential alternative solutions for a problem and selects one that is acceptable instead of attempting to select the optimum solution. This type of decision is called:

satisficing

Entrepreneurship consists of

taking the initiative to pursue an identified opportunity by mobilizing resources.

The most important contributions made by entrepreneurial activities are in

making innovations and creating jobs.

The Internet enables small entrepreneurial businesses to compete in

the global market.

Bob's two personality traits as a Mainstream entrepreneur are _____________ and _____________.

high need for achievement; high level of self-confidence

Hudson is more likely to become entrepreneur if he is

feeling that he won't find a satisfying job.

Which of the following is not a reason that group decision-making is superior to individual decision-making?

groupthink

For the Joe-to-Go video shown in class, it illustrated what concept(s)?

Entrepreneur perseverance

According to the four steps of the planning process, operational goals and plans consider which time horizon?

3 to 12 months (quarterly or annual)

In the Mainstream operational goal-setting process, SMART goals are

achievable.

_______________ include(s) being in transition, being pushed away from the status quo, and being pulled into an entrepreneurial venture.

Life-path circumstances

Eric Aimes is a manager of a small company and must make a very important decision. In these types of scenarios, Mr. Aimes does not consult with other managers or stakeholders. What kind of manager is he?

Mainstream

The strengths of and opportunities available to Mom's Kitchen Ltd., a new venture providing prepared meals for new mothers, should be evaluated against

its weaknesses and the threats it faces.

Which of the following statements best describes the purpose of a firm's contingency plan?

It sets out in advance how a company will respond to a crisis or unexpected event.

In the administrative model of decision making, when the number of possible alternatives to a decision is so large that the manager cannot possibly evaluate all of them before making a decision, ______________ will occur.

bounded rationality

Which of the following statements about managerial decision-making is false?

Managers should wait for complete information before deciding.

Multistream entrepreneurship encompasses

social entrepreneurship.
ecopreneurship.
sustainable entrepreneurship.
responsible entrepreneurship.
-->ALL OF THE ABOVE

Multistream managers attempt to enhance the triple bottom line, which includes ____________ goals.

financial, social, & ecological

Organizational culture, team dynamics, and leadership styles are examples of ______________ knowledge.

tacit

__________________ is a key feature that is typically included in Multistream business venture plans.

Long-term sustainability

Regarding the typical Mainstream approach to the four-step planning process,

top managers establish the purpose and aspirations of the organization in the "mission and vision" step.

Which of the following represent a type of standing plan that outlines specific steps that must be taken when performing certain tasks?

Standard Operating Procedures

In the goal-setting/plan-making process, who sets the mission and vision of the company if the firm operates from a Multistream perspective?

A wide collection of the firm's stakeholders

An organization that has been focusing on a target market located in the eastern part of the United States is attempting to decide whether to expand its sales to the West Coast of the United States. What type of decision is this?

Nonprogrammed

A large publishing company contracts with a freelance writer for the task of copyediting a new manuscript instead of hiring a full-time copyeditor. This is an example of:

Outsourcing

This type of manager has the right or authority to issue orders to other managers or employees. It creates superior-subordinate relationships.

Line

All of the job applicants for a sales position are asked: "What would you do when a customer complains that it takes too long to receive service?" What type of interview is being used?

Situational

In the opening case, Brio Technology worked through its change process by ______________.

gaining widespread recognition of the need for change
getting employees involved in discussing change issues
developing and designing possible change processes
obtaining feedback about meeting
-->ALL OF THESE

The measure of an organization's value is not just the worth of its property, plant and equipment but also its, _____________, the productive potential of employee experience, knowledge, and actions.

human capital

When managers ask the same questions of each job applicant for a specific job, this is known as:

A structured interview

Most organizations today are using a ____________ structure so as to be more flexible and responsiveness in competitive environments.

decentralized

A manager attempting to select a test for a job applicant that will be a good predictor of the applicant's performance on the job if hired should be primarily concerned with the ______ of the test.

Validity (measuring what it's suppose to)

The arrangement of jobs into categories reflecting their relative importance to the organization and its goals, level of skills required and other characteristics is called:

Pay structure (paid based on importance and skills)

Which company discussed in class is the largest privately help software company with less than a 5% annual turnover?

SAS

Which type of performance appraisal is harder to challenge for bias?

objective appraisal

This refers to a person's legal right or power to take action, to make decisions, and to direct the work of others.

Authority

The component of an HRM system that focuses on helping employees to develop the skills and abilities that will enable them to perform their jobs successfully is:

Training & development

Ford Motor Co. tests applicants for assembly-line positions on their reading and mathematical abilities in order to determine if they have the mental abilities necessary to do these types of jobs. What type of screening procedure is being used?

Ability tests

When Kantos is on the assembly line, he performs a very specific task by hanging the necessary parts for a robotic arm to paint them. This is an example of _____________ job specialization.

narrow

The supervisor of a newly hired school bus driver rides with the new driver for the first week on the new job to be sure that the driver follows the correct route and the proper safety procedures. In which aspect of the HRM process is this supervisor involved?

On-the-job training

The degree of _________________ in Mainstream organizing depends on how much decision-making authority the top managers retain among themselves.

centralization

Tina has _____________ authority to direct and control her subordinates, whereas Jonah has _____________ authority to provide technical support and advise his subordinates without being able to tell them what to do.

line; staff

As the CEO, Seth chooses to delegate a significant amount of work to his top management team, which means the organization is probably quite ______________.

decentralized (because he doesn't do it, but allows those below him to)

Managers have to understand the change to be implemented and _____________ within their organizations.

how to do it
the change process
the different steps
-->ALL OF THESE

When Chrysler merged with Daimler, there was a need to move to a centralized hierarchy. This was a change in _______.

structure

Regarding delegation in organizations, the most recent trend is a shift toward

wider spans of control.

Newly-hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job. This is an example of which component of the HRM process?

Training and development

Multistream managers prefer a ____________ structure over a functional structure.

divisional

The biggest cause of employee resistance to change is

lack of information about future events.

When managers attempt to estimate both the qualifications and the number of workers that their organization will need in the future, this is known as:

Demand forecasting

The term "departmentalization" is best defined as

how people and tasks are grouped together in the organization.

The advantages to external recruiting are gaining specialized knowledge and _______________.

fresh viewpoints and talent

Managers who are capable of handling change gain the trust of their employees mainly through

integrity and consistency.

One of the four fundamental issues in organizing is

harmonious work among members.

______________ are the key points that employees look for in their managers, especially during change management.

Trust and participation

The component of an HRM system that focuses on attempting to attract and to hire employees who have the abilities and experiences to help the organization to achieve its goals is known as:

Recruitment and selection

The product team structure is different than the matrix structure in two ways. First, there are no dual reporting relationships and two boss employees. Secondly, ____________ .

Functional employees are permanently assigned to cross-functional teams.

__________ managers display qualities that make employees more willing to commit to a change.

Humble

A forced distribution method used by GE and Sun Microsystems is also known as ____________.

Rank and yank

Employees are most likely to believe in themselves and their abilities when Multistream managers create an environment for

peer learning.

Experienced managers have found that outsourcing works best for tasks that are _______________, do not require closeness or familiarity with customers and/or customs and the culture of the company's home country, and do not require _______________.

rule-based; creativity

Mainstream and Multistream change management approaches are designed to achieve the same thing:

positive change in the organization.

Why does HRM play a huge role in a firm's strategic success?

Retention of valuable employees
Prevents expensive image & legal issues
Hiring the best person for the job; Firm Fit
Sets companies apart from their competitors
-->ALL OF THE ABOVE

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