Organizational Behavior Final Chapter 11
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lilomez238 on May 3, 2012
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18 terms
Terms | Definitions |
|---|---|
 Power | the ability to influence another person |
| Influence | the process of affecting the thoughts, behavior, and feelings of another person. |
| Authority | the right to influence another person |
| Zone of Indifference | the range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought |
| Organizational Power | Granted to an individual and/or accepted as being tied to the Authority of a position, title, or role. |
| Legitimate Power | Power that is based on position and mutual agreement; agent and target agree that the agent has the right to influence the target. |
| Reward Power | Power based on an agent's ability to control rewards that a target wants. |
| Coercive Power | Power that is based on an agent's ability to cause an unpleasant experience for a target |
| Information Power | Access to and control over important information. |
| Personal Power | Power Possessed by an specific to an individual |
| Expert Power | The power that exists when an agent has specialized knowledge or skills that the target needs. |
| Referent Power | An elusive power that is based on interpersonal attraction (ex: charisma, fame). |
| Persuasive Power | The power to communicate in a manner that others find convincing. |
| b | b |
| Organizational Politics | The use of power and influence in organizations |
| Political Behavior | Actions not officially sanctioned by an organization that are taken to influence others in order to meet one's personal goals |
| Political Skill | The ability to get things done through positive interpersonal relationships outside the formal organization |
| Empowerment | creating conditions for heightened motivation through the development of a strong sense of personal self-efficacy |
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