| Term | Definition |
|---|
| Purpose of Communication | Exchange info, generate and transmit meaning, meet love and belonging needs, improve self concept and self esteem, gather info as a basis for care |
| Intrapersonal | motivation, posative affirmation, second guessing |
| Interpersonal | between people |
| Transpersonal | spirituality, being with nature, it goes beyond the person |
| Metacommunication | all factors that influence communication. Awareness of influencing factors helps people better understand what is communicated |
| Parts of Communication (5) | 1. Referent - motivates one person to communicate with another. 2. Message - content of communication. 3. Channel - means of conveying and receiving messages through visual, auditory, and tactile senses. 4. Receiver 5. Feedback - message receiver returns |
| Joharry Window | box showing what is known to others vs. what is unknown to others in relation to what is known to self and what is unknown to self |
| Factors Influencing Communication (6) | 1. Environment 2. Gender 3. Development 4. Social 5. Cultural 6. Physical state |
| S.O.L.E.R. (Egan) | Use for more effective communication: Sitting squarely, Open posture, Leaning, Eye contact, Relaxed posture |
| Silence | both people are silent, respect, "I'm available" |
| Offering Self | "I have a few minutes..." |
| Active Listener | When pt. is talking and you are listening. Focused on them |
| General Leads | Quick sounds or leads, "uh huh" "go on" |
| Restating | Paraphrasing their words |
| Reflecting | Mirroring what they have said/feel |
| Focusing | Try to focus in on only one thing at a time, one problem at a time |
| Caring Confrontation | Pointing out inconsistancies |
| Clarifying | Just making their words more clear |
| Voicing Doubt | Making the client think about what they've said |
| Summarizing | Concise review of key aspects of an interaction |
| Paralanguage | The way that you say things. Tone, inflection, pause, sighs |
| Empathy | The ability to understand what the pt. is communicating and conveying that you understand |
| Sympathy | Responding to how I would feel in that situation. AVOID!! |
| Self Serving Roles | Attentions seeker, withdrawal, aggressor, blocker |
| Task Oriented | Information seeker, information giver, delegator, motivator |
| Group Maintenance | Listener, harmonizer, trust builder, supporter, tension reliever |
| Preinteraction Phase | Before meeting the client, review all available data and hx. "Forming" |
| Orientation Phase | When the nurse and client meet and get to know one another. "Norming" |
| Working Phase | When the nurse and client work together to solve problems and accomplish goals. "Performing" |
| Termination Phase | During the ending of the relationship, evaluate goal achievement, reminisce. "Mourning" |
Combine with other sets
Share on Facebook
Share on MySpace