| Term | Definition |
|---|
| Professional communication | includes the group of professionals – opinion researchers, pollsters, and surveyors – responsible for assessing the impact of various kinds of communication. The Technological revolution created a need for the professional communicator |
| Social communication involves the kinds of communication individuals engage in daily, they include what? | written, spoken, gestural, self, visual symbol, and sound |
| One way to fail focused communication | Answering the wrong question |
| Telling a joke before a briefing is an example of what? | Interactional Approach |
| The trouble with the self-actional approach to communication is? | What works for one does audience may not work with others |
| The seven steps of effective communication in order are | 1. Analyze the purpose and audience 2. Research your topic 3. Support your ideas 4. Organize and outline 5. Draft 6. Edit 7. Fight for feedback and get approval |
| Identifying your specific purpose early in the process helps limit what? | Topics for research |
| Always start your research by? | Considering what you already know about the topic. First place to start research : YOURSELF |
| The first step in building an outline is? | Identify the main points |
| What step would you fail if your boss says your info is irrelevant and the ideas are too general? | Supporting your ideas |
| The purpose of the introduction is? | Sell the reader why they need to pay attention and then tells them what you are going to discuss in the body of the paper. It includes the purpose statement and overview of main points. |
| The conclusion of the paper includes what? | A summary of main points and closure. |
| What determines the number of sources to use? | ???????##$?#??#?# |
| Nonverbal communication examples include | 1. Stage fright 2. looking good 3. eye contact 4. play your face 5. movement 6. gestures **7. visual aids** |
| Good habits of eye contact include? | Avoid looking at distractions. |
| What is an example of instructive and rewarding feedback? | Visual aids are excellent, now let's work on your eye contact. |
| The difference between impromptu and extemporaneous (prepared) delivery formats is? | Preparation time |
| The purpose of a staff briefing is to do what? | Secure a coordinated effort. |
| What should be included in the body of the briefing? | Provable data |
| Listening can be defined as what? | Hearing, comprehending, and remembering. |
| How to prepare to be a good listener. | Be physically and mentally ready to listen and control emotions. |
| The purposes of the official memorandum is to? | Inform, provide guidance, set policy, or request action. |
| In formatting the official memo, you may include what in the subject line? | The suspense date. |
| A talking paper is? | Concise, factual, logically developed outline prepared for an oral presentation or used as a memory tickler or quick reference. |
| The determining factor for format is? | Determined by the user; his knowledge and desires. |
| Which one is an example of a talking paper? | 2 choices have numbers, talking papers have dashes only, so pick the one with dashes only. |
| A question about someone wanting information on F-15 engines for a meeting the next day. What paper would you use? | Talking paper |
| There is a question about which example is the correct format for a staff summary sheet | Answer: in the action block use coord (coordination), appr (approval), sig (signature), info (information) |
| In paragraph 1 of the SSS | Describe the implementer as TAB 1 and the tasker as TAB 2 |
| In the intermediate paragraph, describe terms and explain background, refer to all tabs | Provide background leading up to the development of the staff package • describe the contents of the package itself • define terms not familiar to others |
| There are two types of official email communications | organizational and individual e-mails |
| An email can be considered official if what? | There is a formal signature block included |
| Organizational E-mail includes official communications such as memorandums, notes, messages, reports, and so forth, and will follow specific formats found in AFI 33-119, Electronic Mail (E-mail) Management and Use, AFH 33-337, The Tongue and Quill, and AFM 33-326, Preparing Official Communications. | All official E-mail will include "//SIGNED//" in upper case before the signature block to signify it contains official Air Force information (e.g., instructions, directions, or policies). |
| An example of an approved use of email would be: | Exchanging important and time-sensitive information with a spouse or other family member; such as scheduling doctor, automobile or home repair appointment, brief Internet searches, or sending directions to visiting relatives. ( email spouse about car repair appointment) |
| A function of the staff officer is: | Organize – a manager of resources applicable to functional area |
| Legal authority | comes with the job (related to the job) and must be exercised with discretion |
| Moral authority | is the ability to judge right and wrong and make correct decisions (obtained through experience and integrity) |
| The coordination function of the staff officer is | The integrated effort of a staff to ensure all opinions and resources are considered in a staff action. |
| The key to effective control is | to use it objectively to analyze, evaluate and compare, and to identify trends |
| Factors of the staff officer environment are: | Perspective: Realize that an important part of your task is to help the commander develop this perspective. |
| The staff officer job description is? | Vague and ambiguous |
| Basic action officer techniques: | Employ a trusted specialist. |
Combine with other sets
Share on Facebook
Share on MySpace