Making Operational Decisions
Factors of Production (Land, Labour, Capital, Enterprise), Added Value, Output, Customer Perception of Benefit, Operational Targets, Efficiency, Unit Cost, Measures of Quality, Capacity Utilisation, Excess Capacity, Rationalisation, Sub-contracting.
Tangible, Intangible, Quality Standards (BS5750 & ISO9001), Quality Control, Quality Assurance, TQM, Customer Satisfaction, Customer Complaints, Scrap Rate.
Culture, Customer Expectations, Customer Satisfaction, Added Value, Competence, Product Knowledge, Communication, Inter-Personal Skills, After-Sales Service.
Price, Quality, Reliability, Flexibility, Payment Terms, Lead Times, Punctuality, Capacity, Location, Ethics.
Robotics, Automation, CAD, CAM, EPOS, RFID, ICT, EDI, Product & Process.