To maintain intellectual capital, organizations depend on their capacity to acquire, share, and use knowledge more effectively. This process is often called _______________.
The knowledge that resides in an organization is called __________.
Vepco Corp. is an open system through employees and systems that supports _________________. This is any structured activity that improves Vepco's capacity to acquire, share, and use knowledge in ways that improve its survival and success.
Michael's Day Care knows that it can always count on SoSoft Baby Supply to provide safe products for use in the franchise's day cares. The mutual trust between Michael's and SoSoft is an example of ________________.
corporate social responsibility (CSR)
As a corporate leader at his organization, Jacob was particularly concerned with the company's activities that would benefit society and the environment beyond the firm's immediate financial interests or legal obligations. Jacob's concerns are related to the organization's ______________.
Jessica is a recent college grad and works for a large cell phone company's customer service center. She answers questions from customers and helps fellow young people download the latest trend in pop culture, trendy ring tones for their cell phones. Her customers think they are speaking to someone like themselves—hip, young and American; but Jessica is answering customer service calls from her office in Spain. This is an example of_____________.
Multidisciplinary, systematic research, contingency, multiple levels of analysis
__________, ___________, _________, and ___________, are the four conceptual anchors of OB.
__________ is the ratio of inputs to outcomes.
The knowledge that employees carry around in their heads refers to:
What is the ultimate dependent variable in organizational behavior?
_______ is also called knowledge management.
_______ are relatively stable, evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations.
One specific challenge for George, as a store manager, is to match the ____________ that people possess with those that each job requires.
Which of the "Big Five" dimensions refers to being good-natured, empathetic, caring, and courteous?
enacted values; espoused values
By watching Rita, we can observe her ___________. However, if we talk to Rita about an issue like environmentalism, for example, she will express to us her __________, which may or may not differ.
Riya is originally from India. Dana has a high ____________ value—she accepts and values unequal power.
Medium-low; medium-low; achievement; individualist
United States = ___________ power distance, ___________ uncertainty avoidance, achievement/nurturing oriented, collectivist/individualist
What represents the forces within a person that affect his or her direction, intensity, and persistence of voluntary behavior?
According to the Five-Factor Model of Personality, people with a high score on which of the dimensions tend to be more self-disciplined, dependable, and careful?
What is a person's belief that he or she has the ability, motivation, correct role perceptions, and favorable situation to complete a task successfully?
What represents the values we actually rely on to guide our decisions and actions?
___________ includes both the natural aptitudes and learned capabilities required to successfully complete a task?
_______, according to the Five-Factor Model of Personality, characterizes people who are outgoing, talkative, sociable, and assertive.
internal locus of control
Those who feel that they can influence their own destiny have a(n) _______.
What, according to the Schwartz's Values Circumplex, include the value clusters of conformity, tradition, and security?
The degree to which people tolerate ambiguity or are threatened by it refers to
David is a nurse in the maternity ward at a busy hospital. David's day is filled with people and events vying for his attention. The red light on the nurse station console receives his attention because it is bright, flashing, and a rare event, and so it gets successfully filtered through the ___________ process.
Regis is from New York City-born and raised-and this is an important part of his social identity. By viewing himself as a New Yorker, Regis removes his individuality and instead sees himself as a prototypical representative of the group called New Yorkers. This represents which activity in the process of forming and maintaining social identity?
Linda failed to show up to her last two staff meetings on time due to an overlapping client meeting. Even though those two instances were unusual circumstances, when Linda failed to show up to the most recent staff meeting on time, the rest of the group attributed it to the same ____________ and proceeded with the meeting on-schedule.
"How often does the person act this way in other settings?" addresses ___________ in the attribution theory?
Lacey is working on a group project for her economics class. The professor had high praise for the group's ability to turn in their work early and also for the creative Power Point presentation which accompanied it. However, there were a few conceptual errors the professor wanted to clear up and it lowered their grade. Lacey took credit for meeting the deadline early and also for the Power Point presentation; however she blamed the errors on others in the group pointing out each individual's contribution to the professor. This is an example of ____________.
In the Johari Window, which area includes information about you that is known both to you and others?
Although _______ is (are) important, behavior modification mainly focuses on the _______ of behavior.
_______ occurs when the introduction of a consequence increases or maintains the frequency or future probability of a behavior.
_______ is the most effective schedule of reinforcement.
_______ represent the visual or relational images in our mind representing the external world?
fundamental attribution error
Mike always sees his employees rather than the situation as the main cause of their behavior. Mike can be described as suffering from _______?
When our general impression of a person, usually based on one prominent characteristic, colors our perception of other characteristics of that person, it refers to _______ ?
The main objective of the Johari Window is to increase the size of the _______ area so that both you and colleagues are aware of your perceptual limitations.
_______ increases or maintains the incidence of behavior by removing or avoiding a consequence.
The process of assigning traits to people based on their membership in a social category refers to
According to the attribution theory, "How often does the person act this way in other settings?" describes _______ ?
False consensus effect
_______ refers to "similar to me" effect?
Which area, according to the Johari Window, includes your values, beliefs, and experiences that aren't known to you or others?
Which stage of Kolb's Experiential Learning Model involves sensory and emotional engagement in some activity?
_______ represent the cluster of beliefs, assessed feelings, and behavioral intentions toward an object?
A state of anxiety that occurs when an individual's beliefs, attitudes, intentions, and behaviors are inconsistent with one another is called _______.
Boobi is having a bad day. Her three-year old is running a fever and her mother-in-law is taking care of him, she herself is feeling a little under the weather, she is running late and on the way to work she spills her coffee all over her new suit. As she drives in horrible rush hour traffic, Bobbi takes out her frustration by smacking the steering wheel. Once she arrives at work however, she smiles and is sure to provide the best customer service possible. Bobbi is experiencing __________.
When conflict between required and true emotions occurs, it is called ________.
What is the lowest level of emotional intelligence (EI)?
_____________ best characterizes the way Daniel relates to Fancy Fish, the restaurant where he has built a career over the last 27 years. Daniel actually has an emotional attachment to Fancy Fish itself and identifies with the organization.
Nick believes it is in his own personal interest to remain with the accounting firm where he has been working. He believes it would be too costly to quit, even though he does not particularly like everyone he has to work with. Austin is experiencing _____________.
the employment relationship
One of the key influences on organizational commitment is __________.
Alarm reaction, resistance, exhaustion
General adaptation syndrome involves which stage sequence?
Remove the stressors, withdraw from the stressors, change stress perception, control stress consequences, receive social support
What are the 5 ways to manage workplace stress?
_______ is the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
exit-voice-loyalty-neglect (EVLN) model.
The four ways that employees respond to job dissatisfaction refers to the
General adaptation syndrome
_______ is a model of the stress experience, consisting of three stages: alarm reaction, resistance, and exhaustion.
_______ are physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness.
_______ occurs when we perceive an inconsistency between our beliefs, feelings, and behavior.
_______ refers to the ability to monitor our own and others' feelings and emotions, to discriminate between them and to use this information to guide our thinking and actions?
An employee's calculative attachment to the organization, whereby an employee is motivated to stay only because leaving would be costly refers to
_______ is the capability of individuals to cope successfully in the face of significant change, adversity, or risk.
_______ represents Beth's personal need for self-fulfillment. Beth strives to sense that her potential has been realized. Her personal goal of climbing Mt. Everest is a component of her achieving this level in Maslow's needs hierarchy.
drive to learn; drive to defend
Drew's department has just received a new computer program that he is curious to try out, triggered by his ____________. His boss, Megan, tells him that he is too inexperienced to use the program yet, which makes Drew somewhat angry, triggered by his _______________.
__________ is a motivation theory based on the idea that work effort is directed toward behaviors that people believe will lead to desired outcomes.
Conchita makes sure that when she sets individual work goals for her staff in the admissions office at the local college, the employees actually have direct control over meeting them. Conchita is making sure she sets ____________.
Changing the comparison other
__________ could be used to restore equity feelings.
The degree to which a job has a substantial impact on the organization and/or larger society is referred to as ___________.
__________ would allow employees to feel they have more responsibility.
Empowered employees experience __________.
__________ refers to the process of assigning tasks to a job, including the interdependency of those tasks with other jobs?
__________ refers to the forces within a person that affect the direction, intensity, and persistence of voluntary behavior?
_______ are goal-directed forces that people experience.
Which motivation theory is based on the idea that work effort is directed towards behaviors that people believe will lead to desired outcomes?
_______ is perceived fairness in the outcomes we receive relative to our contributions and the outcomes and contributions of others.
_______ occurs when employees are given more responsibility for scheduling, coordinating, and planning their own work.
Maslow's needs hierarchy theory
_______ is a motivation theory of needs arranged in a hierarchy, whereby people are motivated to fulfill a higher need as a lower one becomes gratified.
Which theory is based on the innate drives to acquire, bond, learn, and defend that incorporates both emotions and rationality?
The process of motivating employees and clarifying their role perceptions by establishing performance objectives is called
_______ is the result of division of labor in which each job includes a subset of the tasks required to complete the product or service.
_______ is a psychological concept in which people experience more self-determination, meaning, competence and impact regarding their role in the organization.
high degree of moral intensity
Senior executives at CyberForm must make a decision that will affect many people and where the decision may produce good or bad consequences for those affected. This decision has a///
increase the amount of autonomy
To increase an employee's feelings of experienced responsibility, we would _______ in the person's job
it is almost impossible to evaluate the benefits or costs of many decisions
One problem with the utilitarian principle of ethical decision making is that
emotions and beliefs
In the model of emotions, attitudes and behavior, feelings are directly influenced by: