|What is Operating system?||The procedure and processes involved to create an "output" of finished goods and services.|
|What is Operation Management?||the task of management to transform resources into goods/services|
|What are the Operations & business objectives?||to maximise levels of productivity and quality during the operation process.|
|What 3 key elements does it take for the operation system?||Inputs, Processes and Outputs|
|Describe Input||the resources necessary to make a product. eg. natural resources, capital and labour|
|Describe Processes||are the actions taken or performed to transform the inputs into a finished product. eg. transportation of materials, cooking a product etc.|
|Describe Outputs|| Are the finished or final products. Goods example:|
car/book/carpet etc. Products example: haircut,medical treatment, tram ride.
|What is productivity?||The amount of output of each worker during a certain period of time|
|What is the role of an Operations Manager?||to make sure the operation system meets the strategy and objectives of the organisation and operate the system by establishing plans, processes and methods of production.|
|What sort of management structure would come under the operations function?||Operations Manager, Materials Manager, Quality Manager.|
|What does competitiveness refer to?||the ability of an organisation to match or better it's rivals in a given market.|
|What are some of the benefits of an operations department being managed efficiently?||Costs will be minimised, quality of product will increase, delivery times & accuracy will imporove|
|What does lean management refer to?||the establishment of systems that will eliminate waste and any inefficient practices or processes.|
|What are some examples of waste?|| longer time that necessary to complete a task|
excessive waiting time between production and distribution
|Why is it important for Australian businesses to utilise lean manufacturing?||Because labour costs in developing countries is very low compared to Australia.|
|The evaluation of operations management will use what to determine if it's operation management system is working well?||Key performance indicators|
| There are six types of performance factors used when we evaluate operations management.|
CCLEPP!! What are they?
| Customer satisfaction, measured by the No of returned products.|
Customer satisfaction, measured by the number of repeat orders.
Level of waste
|What is a definition of "GOODS"?|| Products that can be stored for later use and comsumption occurs separately from the purchase.|
EG. You buy biscuits, you don't need to eat them straight away
Televisions - you can product them and store until someone buys it.
|What is a definition of "SERVICES"?||Products that cannot be stored and consumption normally takes place on purchase, meaning that the consumer is directly involved. EG. a haircut, medical treatment, driving lesson etc.|
|Why is it important that the operations are managed well in a LSO?||Because effectively managed operations mean that the resources are being used effectively, leading to increased productivity and competitiveness|
|Why is customer satisfaction a good indicator whether operations are working effectively?||If customers are not happy they could a. return the product b/ complain about the product c/ not visit business or reorder product. If this happens consistently, it would be hard to make a profit.|
|Is operations management only important for organisations that produce goods, rather than services? Why?||Yes, all organisation or businesses create a product of some sort, whether it's a hair style or a meal at a restaurant, it is still the result of inputs being transformed in some way.|