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C. Ask the worker what they think they should do to solve the
problem

If your employee confronts you with a mistake they made, the
first thing you should do is...
A. Blame the worker
B. Provide constructive feedback / improvement coaching
C. Ask the worker what they think they should do to solve the
problem
D. Say, "No big deal"

A. Facial expression and body language (visual)

Which conveys the most meaning when talking face to face
with someone?
A. Facial expression and body language (visual)
B. Tone of voice
C. Word choice
D. The clothes you're wearing

C. Avoid Micromanagement

According to Ken Blanchard's Empowerment Takes More Than
a Minute, which item is NOT one of the three empowerment principles?
A. Share information
B. Create boundaries
C. Avoid Micromanagement
D. Utilize self-directed teams

D. Support

Management's role toward his/her employees in an empowered
environment is to:
A. Direct
B. Control
C. Supervise
D. Support

C. A learning opportunity

In an empowered environment, mistakes are:
A. Discouraged
B. Rewarded
C. A learning opportunity
D. Punished with reduced authority
E. Guidelines for roles

D. Jokim Noah shooting 3-point shots

A Chicago Bulls example of a player outside his boundary / role
is:
A. Derrick Rose penetrating to the basket
B. Derrick Rose shooting 3-point shots
C. Kyle Korver shooting 3-point shots
D. Jokim Noah shooting 3-point shots
E. John Lucas shooting 3-point shots

C. The result of a collaborative effort among employees, managers,
and executives

Virtually every great accomplishment of a corporation is...
A. A reflection of the CEO's intelligence
B. The work of one genius entrepreneur
C. The result of a collaborative effort among employees, managers,
and executives
D. Pure luck-because competition is so fierce these days

B. Getting sucked into the situation and forgetting to focus on
business objectives

In a conflict situation, 'tunnel vision' refers to...
A. Becoming dizzy and almost fainting
B. Getting sucked into the situation and forgetting to focus on
business objectives
C. A conflict-resolution technique used by managers to solve a
problem
D. Extraordinary visual perception which allows employees to spot
each other even from very long distances, such as the other end
of a tunnel

C. Assert yourself and choose sides

When caught between two power figures, you should NOT
A. Remain neutral, even if you like one person better
B. Maintain open and transparent communication between the
figures and yourself
C. Assert yourself and choose sides
D. Remember what you are trying to accomplish (your business
objectives)

A. Do the best job

An example of good politicians is...
A. Do the best job
B. Self promote
C. Use information as power
D. Manage up

A. Pork-barreling

What is the name of the problem, when influential employees
push through expensive projects that serve only one small part
of the company?
A. Pork-barreling
B. Corruption
C. Passing the Buck
D. Grandstanding

B. Intelligent

A set of three Leadership / Power Types were discussed in
class. Which was not part of that set?
A. Charismatic
B. Intelligent
C. Knowledge
D. Hierarchical

A. Use momentum and provide information

What is the best way to mitigate Paralysis of Analysis?
A. Use momentum and provide information
B. Provide data and information
C. Create cognitive dissonance
D. Deal as directly as possible with the decision maker

C. Get credibility

In order to get things done, which of the following is the most
important?
A. Get resources
B. Outsource
C. Get credibility
D. Overcome barriers

C. Self-actualization

According to Maslow's Hierarchy of Needs Theory, which of the
following is the highest level of needs of workers?
A. Physiological
B. Safety
C. Self-actualization
D. Esteem
E. Belongingness

C. Need for recognition

Joey has recently joined an advertising firm as an executive. He keeps asking Michael, his manager, for feedback on his performance. Michael, who normally has problems giving
feedback to his subordinates, is delighted by Joey's attitude. In this context, which of the following needs could Joey be rated high on?
A. Need for affiliation
B. Need for power
C. Need for recognition
D. Need for achievement
E. Need for self-actualization

A. Need for affiliation

Establishing and maintaining good interpersonal relations and being liked are characteristics of individuals who can be rated high on which of the following?
A. Need for affiliation
B. Need for power
C. Need for consciousness
D. Need for achievement
E. Need for self-actualization

C.specific and difficult

According to the goal-setting theory, the most motivating goals are:
A. general and difficult.
B. general and easy.
C.specific and difficult.
D.specific and easy.
E.specific but out of reach.

E.Write an "A" project report in the next ten days

Which of the following is the best statement of a specific goal?
A. Lose weight by the end of the term
B.Learn to type 50 words per minute
C.Improve my public speaking ability
D.Study harder
E.Write an "A" project report in the next ten days

C. Coercive power

The power that allows a leader to penalize employee performance is called:
A. Legitimate power
B. Reward power
C. Coercive power
D. Expert power
E. Referent power

1=D, 2=E, 3=ABC

We discussed how the above five types of power can be summarized into three types of power. Draw lines matching the powers on the right with those on the left.
A. LegitimatePower
B. Reward Power
C. Coercive Power
D. Expert Power
E. Referent Power

1. Knowledge Power
2. CharismaticPower
3. Hierarchical Power

E.empowerment.

TWA gives its gate supervisors the authority to decide when to give a free ticket for a future flight to a passenger who has volunteered to give up his seat when a flight has been
overbooked. This is an example of:
A. facilitation.
B.leader substitution.
C.bureaucracy.
D.charisma.
E.empowerment.

D. Sense of Urgency

Which is NOT the trait of a leader?
A. Intelligence
B. Knowledge & Experience
C. Self Confidence
D. Sense of Urgency
E. Integrity & Honesty

C. Stays the same

Leadership style, according to Fiedler, generally...
A. Changes frequently
B. Adapts
C. Stays the same
D. Flip flops

C. Importance of the jobs to the company, Awareness of their own needs, and Motivation

Managers transform subordinates in what three ways?
A. Motivation, Intellectual Stimulation, and Developmental Consideration
B. Charismatic Leader, Intellectual Stimulation, and Developmental Consideration
C. Importance of the jobs to the company, Awareness of their own needs, and Motivation
D. Charismatic Leader, Intellectual Stimulation, and Awareness of their own needs

A. By being a charismatic leader, Intellectual stimulation, and
Engaging in developmental consideration

What are the ways in which transformational leaders can
influence their followers?
A. By being a charismatic leader, Intellectual stimulation, and
Engaging in developmental consideration
B. Self-awareness, Social awareness, Self-management, and
Relationship management
C. Importance of their jobs to the company, Awareness of their own
needs, and Motivation
D. Emotional intelligence, Hierarchical power, and Compassion

C. Division of labor

An advantage of large groups is:
A. Communication
B. Coordination
C. Division of labor
D. Motivation

E. Appoint members with complementary skills

Which of the following should managers do to take advantage of the potential for synergy in groups?
A. Create groups of similar individuals
B. Be strongly directive with the group
C. Reward individual performance
D. Avoid empowerment
E. Appoint members with complementary skills

B. provide detailed procedures to the group.

In attempting to promote innovation in a work group, the
supervisor should do all of the following EXCEPT:
A. provide guidance to the group.
B. provide detailed procedures to the group.
C. provide coaching to the group.
D. provide the resources the group needs.
E. provide assistance to the group.

A. Cross-functional team

The long-range strategic planning committee for the Lizard Clothing Company is composed of managers from engineering, R&D, production, marketing, and finance. Which of the following best describes this team?
A. Cross-functional team
B. Informal group
C. Virtual team
D. Command group
E. Cross-cultural team

B. Disciplining team members

What is the biggest problem that self-managed work teams
encounter?
A. Selection of members with the right skills and ability to work with others
B. Disciplining team members
C. Being given work that is too complex
D. Managers who are too "hands off"
E. Being given too much responsibility and autonomy

C. Downplay individual contributions

What can a manager do to discourage social loafing in a
group? (?)
A. Create large groups
B. Focus on recognizing the group's performance as a whole
C. Downplay individual contributions
D. Assign specific tasks to group members and hold them
accountable for their performance
E. Hold the entire team responsible for team performance

C. Candidate pool

A disadvantage of internal recruiting (vs external) is:
A. Familiar with organization
B. Known performance
C. Candidate pool
D. Less expensive
E. Boosts employee morale

B. Rule based

Which of these is the best type of job to outsource?
A. Creative
B. Rule based
C. Requires knowledge of customs
D. Requires familiarity with the culture

E. Behavior

Which of the following appraisals assess performance based
on situations?
A. Objective
B. Subjective
C. Trait
D. Results
E. Behavior

C. How old are you?

All of these questions can be asked at an interview except:
A. What makes you the perfect candidate for this position?
B. What are your weaknesses?
C. How old are you?
D. Are you over the age of 21?
E. If you were an animal, what animal would you be and why?

A. job description.

The process of identifying and describing in writing the tasks,
duties, and responsibilities for a specific job results in a:
A. job description.
B. job specification.
C. job validation.
D. job design.
E. job analysis.

B. Performance appraisals

Which of the following is NOT a tool managers use in the
selection process?
A. Performance tests
B. Performance appraisals
C. Reference checking
D. Background information
E. Interviews

D. What would you do if a customer wanted to be seated away from small children?

Katy is a manager in a large restaurant chain. She wants to use situational interview questions while interviewing candidates for the post of servers. Which of the following question would she ask?
A. What are your strengths and weaknesses as a server?
B. Tell me something about your last job as a server.
C. What do you like about being a server?
D. What would you do if a customer wanted to be seated away from small children?
E. Do you like to work with people?

B. Managers may take actions to benefit other stakeholders at the expense of workers

Which of the following is the most likely reason that unions exist?
A. Managers always try to take advantage of workers
B. Managers may take actions to benefit other stakeholders at the expense of workers
C. Union leaders force people to form and join unions
D. Being in a union is required of employees by law
E. In some industries, government requires the existence of
unions to represent workers

D. Would moving your work area to a different location help you concentrate?

Josh, a manager in an insurance company, thinks about how
he can best phrase his feedback to Darius, his subordinate, in their upcoming informal meeting. Lately, Darius's performance as a claims adjuster has declined; he is processing fewer claims and is behind his performance goal, and is often late.
Which of the following statements is one that Josh should
use?
A. You are just lazy.
B. I doubt that you can do any better.
C. Is this due to problems with your girlfriend?
D. Would moving your work area to a different location help
you concentrate?
E. Josh should say nothing and let Gerardo bring up the topic
of his performance

B. data.

Raw, unsummarized facts are known as:
A. artificial intelligence.
B. data.
C. information.
D. networks.
E. databases.

D. information.

Raw facts that are organized in a meaningful way are known
as:
A. facts.
B. data.
C. artificial intelligence.
D. information.
E. databases.

A. responsiveness.

Top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences. The organization is focusing primarily on:
A. responsiveness.
B. efficiency.
C. quality.
D. cost control.
E. innovation.

C. Face-to-face communication

Which of the following medium of communication has the highest information richness?
A. E-mail
B. Texting
C. Face-to-face communication
D. Talking on the phone
E. Voice mail

E. management by wandering around.

The top managers of Acme Explosives pass through the
production plant in order to have the opportunity for informal
conversations with the workers. This is an example of:
A. self-managing work groups.
B. MBO.
C. the grapevine.
D. groupware.
E. management by wandering around.

B. The need for a paper or electronic trail

A sales manager follows up a complaint from a key customer with a letter to that customer. The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence. This sales manager is acting according to which of the following principle of management?
A. Groupthink
B. The need for a paper or electronic trail
C. Management by Wandering Around
D. Groupware
E. MBO

B. Efficient

Which of the following is NOT a factor of useful information?
A. Quality
B. Efficient
C. Timeliness
D. Completeness
E. Relevance

B. large, recurring

A transaction-processing system handles ____ volumes of
routine, _____ transactions.
A. small, recurring
B. large, recurring
C. small, non-recurring
D. large, non-recurring

C. Telecommuter

Vicky is an employee of a consulting firm and works from her
own office at home. Which of the following best describes
Vicky?
A. Freelancer
B. Virtual team member
C. Telecommuter
D. Decoder
E. Cross-functional team member

C. networking.

The exchange of information through a group of interlinked
computers is known as:
A. artificial intelligence.
B. an expert system.
C. networking.
D. real-time information.
E. client serving.

D. clients; server

Personal computers that sit on the desks of managers within a network are called ____. They are linked to a powerful
midrange computer called a (n) _____ that makes sure that
their programs work well together.
A. servers; client
B. servers; MIS
C. clients; DSS
D. clients; server
E. servers; mainframe computer

A. LAN.

Client computers linked together to a server constitute a:
A. LAN.
B. MIS.
C. mainframe.
D. hub.
E. personal computer.

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