Keeps communication channel open, encourages members that are usually silent to talk (functional social role)
How to be a better group member
Be group-oriented, center conflict on issues, be critically open-minded, ensure understanding, and avoid dysfunctional roles.
The Tank (definition, goal, and action plan)
Pushy and ruthless, loud and forceful, the tank assumes that the end justifies the means. Expect no mercy.
Goal: Command Respect
Action Plan: Hold your ground, interrupt attack, aim for bottom line and fire, redirect to a peaceful solution
The Sniper (definition, goal, and action plan)
Identifies your weaknesses, uses them against you through sabotage, gossips behind your back, or puts you down in front of a crowd.
Goal: Bring the sniper out of hiding
Action Plan: Stop, look, backtrack, use searchlight questions (Intent, Relevancy), use tank strategy if needed, suggest alternative behavior for future
The Know-It-All (definition, goal, and action plan)
Knows 98% of anything, will tell you what they know for hours at a time, won't take a second to listen to ideas.
Goal: Open their minds to new ideas
Action Plan: Be prepared and know your stuff, backtrack, show them reasons why and why not, present your views softly and indirectly, turn the know-it-all into a mentor
The Think-They-Know-It-All (definition, goal, and action plan)
Doesn't know much, exaggerating, bragging, misleading, distracting, pull you off track.
Goal: Give their bad ideas the hook
Action Plan: Give the person a little attention, ask clarification questions, tell it like it is, give the person a break, break the cycle by gently confronting negative behavior and giving them credit when they do good
The Grenade (definition, goal, and action plan)
They blow their tops, are unable to stop and hurt everyone in range, ongoing cycle
Goal: Take control of the situation
Action Plan: Get person's attention, aim for Heart-Care, reduce volume and intensity, time out, don't provoke, get them to share feelings
The "Yes" Person (definition, goal, and action plan)
Quick to agree, slow to deliver, overcommit to please, but please very few
Goal: Get commitments you can count on
Action Plan: Make it safe to be honest, talk honestly, help the person learn to plan, help with future commitments, strengthen the relationship
The "Maybe" Person (definition, goal, and action plan)
Keeps putting off important decisions until it's too late, the decision makes itself, not his/her fault
Goal: Help them learn to think decisively
Action Plan: Establish a comfort zone, explore conflicts, clarify options/obstacles, use a decision-making system like positives and negatives, strengthen the relationship
The Nothing Person (definition, goal, and action plan)
They tell you nothing, no verbal or nonverbal feedback, stare past you as if you're not there.
Goal: Persuade the nothing person to talk
Action Plan: Plan enough time, ask open-ended questions expectantly, lighten it up carefully, guess, show the future
The "No" Person (definition, goal, and action plan)
Very negative, discouraging, drives others to despair
Goal: transition to problem solving
Action Plan: Go with the flow, use the person as a resource, don't rush them to make decisions, go for the polarity response, acknowledge the person's good intent
The Whiner (definition, goal, and action plan)
Whine incessantly, carry the weight go the world on their shoulders, lots of complaining about everything.
Goal: Form a problem-solving alliance
Action Plan: Listen for main points, interrupt and get specific, shift the focus to solutions, show the future, draw the line so it stops