Business function that receives inputs and produces outputs.
Network of activities that generate value by transforming inputs into outputs.
Business Process Management
Streamlining of business processes to increase margin.
Determines the structure, features, and functions of every information system. Determines organizations goals and objectives.
Cost [of a business process]
Cost of the inputs plus the costs of the activities.
Divide between those who have internet access and those who do not.
Five Forces Model
Bargaining power of customers, Threat of substitutions, Bargaining power of suppliers, threat of new entrants, rivalry.
Interactions across value activities.
Margin [of a business process]
Value of the outputs minus the cost.
Inbound logistics, Operations/Manufacturing, Outbound Logistics, Sales and Marketing, Customer Service.
Collection of something; a database is a repository of data and a raw material repository is an inventory of raw materials.
Procurement, Technology, Human Resources, Infrastructure. Difficult to calculate margin. There is value added, costs, and margin, even if only conceptual.
The costs of switching to another organization.
Amount of money that a customer is willing to pay for a resource, product, or service.
network of value-creating activities. Generic chain consists of five primary activities and four support activities.