Chapter 3
About this set
Created by:
mh04942 on May 29, 2012
Subjects:
Management Information Systems
Description:
"Using MIS" 4th edition
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15 terms
Terms | Definitions |
|---|---|
 Activity | Business function that receives inputs and produces outputs. |
| Business Process | Network of activities that generate value by transforming inputs into outputs. |
| Business Process Management | Streamlining of business processes to increase margin. |
| Competitive Strategy | Determines the structure, features, and functions of every information system. Determines organizations goals and objectives. |
| Cost [of a business process] | Cost of the inputs plus the costs of the activities. |
| Digital Divide | Divide between those who have internet access and those who do not. |
| Five Forces Model | Bargaining power of customers, Threat of substitutions, Bargaining power of suppliers, threat of new entrants, rivalry. |
| Linkages | Interactions across value activities. |
| Margin [of a business process] | Value of the outputs minus the cost. |
| Primary Activities | Inbound logistics, Operations/Manufacturing, Outbound Logistics, Sales and Marketing, Customer Service. |
| Repository | Collection of something; a database is a repository of data and a raw material repository is an inventory of raw materials. |
| Support Activities | Procurement, Technology, Human Resources, Infrastructure. Difficult to calculate margin. There is value added, costs, and margin, even if only conceptual. |
| Switching Costs | The costs of switching to another organization. |
| Value | Amount of money that a customer is willing to pay for a resource, product, or service. |
| Value Chain | network of value-creating activities. Generic chain consists of five primary activities and four support activities. |
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