(NBE FUNERAL DIRECTING) FUNERAL HOME OPERATIONS/MORTUARY ADMINISTRATION
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Delawrence2012 on June 1, 2012
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319 terms
Terms | Definitions |
|---|---|
 At-Need Counseling | A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements for the funeral service of their choice. |
| Burial-Transit Permit (Disposition Permit) | A legal document, issued by a governmental agency, authorizing transportation and/or disposition of a dead human body. |
| Death Certificate | A legal document containing vital statistic, disposition, and final medical information pertaining to the deceased; the decedent's social security number is required to be entered on a/an: |
| First Call | The request, usually made by a surviving family member, for a funeral home, (moving of the dead human body from the place of death) to carry out the wishes of the next of kin regarding funeral services and disposition |
| Mausoleum | a large burial chamber, usually above ground; a building containing crypts or vaults for entombment |
| Obituary | a news item of someone's death, such as in a newspaper, usually with a brief summary of that person's life |
| Receiving Remains | one of the categories required to be itemized on the GPL (if the funeral provider offers the service). This involves services of the funeral provider after initial services have been provided by another firm at the locale of death. Funeral Rule requires package pricing of this service with a description of the components included. |
| Social Security Administration | A branch of the U. S. Department of Health and Human Services which provides benefits for retirement, survivors' . insurance, disability, health insurance, and death. |
| Transfer of Remains (Removal, First Call) | The moving of the dead human body from the place of death to the funeral home or other designated place. |
| Veterans Administration | A federal agency that administers benefits provided by law for veterans of the armed forces; Grave marker can be obtained by making application to the: |
| Visitation (Calling Hours, Visiting Hours) | Time set aside for friends and relatives to pay respect for the deceased prior to the funeral service. |
| Vital Statistics | numbers collected for the population of live births, deaths, fetal deaths, marriages, divorces, induced terminations of pregnancy, and any change in civil status that occurs during an individual's lifetime |
| Memorial Service | Funeral rites with the body not present. |
| Humanistic service | A service devoid of religion |
| Non-traditional | religious orientated but follows a more modern interpretation including favorite music, poems, and readings |
| Death Notice | A classified notice publicizing the death of a person and giving those details of the funeral service that the survivors wish to have published. |
| Funeral | a ceremony at which a dead person is buried or cremated; rites held at time of disposition. |
| Committal Service | the rite of finality in a funeral service preceding cremation, earth burial, entombment or burial at sea |
| Procession | the group action of a collection of people or animals or vehicles moving ahead in more or less regular formation |
| Telephone | Ninety-eight percent of initial contacts are made by: |
| Call | The funeral doesn't begin at the funeral home or in the church; the funeral begins with the "_____" to the funeral home |
| Death rituals | They commemorate our past, recognize our present, and consider our future. They provide us with a sense of continuity and security. |
| Neanderthal burials | 50,000 years ago possessions were buried with the dead, probably in an attempt to aid the deceased in the afterlife |
| Egyptian pharaohs | Honored themselves by having pyramids built to perpetuate their high status |
| Scandinavians | Early ______ placed their dead leaders on burial boats, set the boats afire and then to sea, so that the honored dead could be cremated on this way to Valhalla |
| Funerary rites | Societies appropriate, incorporate or devise _____ and rituals to help diminish the magnitude of the death and its effect on survivors. |
| Dead body | For many, seeing the ____ is the only tangible affirmation they have that the person has really died. |
| Final disposition | This ____, whether it is burial, cremation, burial at sea, body donation, or entombment can be accomplished with as much or as little ceremony as desired. |
| Religious ritual | For many people, funerals are primarily a ______ that allows them to fulfill the final phase of their spiritual life. |
| Social support | The pain of grief is never more intense than when it is experienced alone. The coming together of friends and family to pay tribute to the deceased provides ______ for the survivors and comfort to all that experience it. |
| A celebration of life | The funeral may be the only opportunity for an organized reflection and _____.: |
| To express feelings | The funeral is the one place and time where all are encouraged _____.: |
| compassionate and professional | The caller is deciding in the first couple of minutes how ______ the staff is and if this is the type of firm with which he or she wants to do business |
| Salutation | The person answering the phone should give: * the name of the funeral home * his/her name, (how he/she would like to be addressed, e.g.Mr. Smith, David Smith ) * "May I help you?" This is optional but leaves a good first impression. |
| Good morning and good evening | Avoid using "________" Some people may feel this is out of place when a loved one may have just died. |
| Tone of voice | The funeral director's "______" should be sympathetic yet professional, not overly sad, forlorn, or cheerful. It should have some inflection to avoid sounding monotonous or bored. |
| Speed of Questions and Pronunciations | the "_______" of the funeral director's conversation should be slightly slower than that of a normal telephone conversation. |
| eating, drinking, or chewing gum | Diction-the voice should be clear and crisp. The telephone should not be answered if the person answering is _______.: |
| offensive or disturbing | Volume - the voice should not be so loud that it is ________to the caller, yet it should not be so quiet or soft that the caller has to strain to hear of frequently ask the funeral director to repeat himself |
| phone image | It is just as important to project a professional, sensitive and empathetic over the ________as it is in person. |
| Notification Form | The first call or __________will assist you in asking the necessary questions and allows you to have a written record of the call. The following information is needed: 1. Name of deceased 2. Location 3. Name of caller (relationship to deceased) 4. Phone number of caller 5. Name of next of kin (of deceased if not caller) 6. Phone number of next of kin 7. Name of attending physician 7A. Has the physician or medical examiner been notified ? __Yes__No 8. Age of deceased 9. Permission to embalm obtained?___Yes___No |
| hospital, nursing home, or hospice | If the deceased is at a _________, the following questions should also be asked: 10. Has a release form been signed?___Yes __No 10A. By whom?____________________________ 11. Is there going to be an autopsy performed?___Yes___No 12. Organ Donation?___Yes___No 13. Is refrigeration available?___Yes ___No Comments:________________________________ |
| Person making the removal | One copy of the notification form should be taken by the _______, and at least one copy should remain at the funeral home |
| Age of Deceased | The _____ should be asked to avoid any misunderstanding. |
| Release of deceased form | Most hospitals will not allow the funeral home to transfer the deceased without a signed ____________.; |
| permission to embalm | The law requires that______must be received before embalming can begin. |
| organ procurement organization (OPO) | The routine referral act requires that hospitals contact the local ____________and tissue and eye banks about each death, or pending death, that occurs in the hospital. |
| nurse in the hospital or nursing home | In some instances the family will ask someone else to call the funeral home with the information about the death. Often times this will be a _______________.: |
| Next of kin (NOK) | Treat the caller as if he was the _____.: |
| Domestic partner rule | Some states have enacted a __________that gives the partner in a same sex relationship,equal status as a spouse in the hierarchy of who has the right of disposition of the remains. |
| primary right of disposition | Get the name, phone number, and relationship of the person who has the _________ and tell the caller you will be calling that person unless the family has said not to call them back. |
| First Call (From another funeral director) | It is evident in these instances that you are dealing with a representative of the family_____. Inter-professional courtesy and ethics must dominate in these situations. It is still necessary to obtain certain information: 1. Name of the deceased 2. Location 3. name, phone #, relationship, and authority of the person calling 4. Name and phone number of the next of kin Additional information needed: 5. Will the body be embalmed? 6. What are the transportation arrangements for the deceased if it is in another city? 7. Are services being held at both locations? |
| Concluding the call | 1. Review all information received for accuracy and completeness. 2. Inform the caller of item to bring to the arrangement conference. They are as follows: *Clothing *Photo *DD 214 *SSN *Cemetery deed *Life Insurance policy 3. Give ETA for removal service 4. Ask caller," Is there anything we can do for you right now ?" 5. End call by saying, "We will do everything necessary to live up to, the confidence you have placed in out funeral home". |
| Thank You | Avoid saying_____, since this may seem out of place to some. |
| Openness and honesty | A funeral director's ______in responding to financial questions and concerns may be the deciding factor as to whether a family will choose a funeral home |
| Joint liability | Where two or more negligent acts combine to proximately cause an indivisible injury, each negligent actor will be jointly and severally liable (for whole damage incurred). If injury divisible, each defendant liable only for identifiable portion, unless acting in concert (then jointly and severally liable). XREF: Satisfaction (recovery of full payment), contribution (each ∆ has measurable degree of culpability), indemnity (where one party much more responsible than others) |
| assignment of life insurance | An agreement by which a family assigns to funeral home the right to receive payment from a life insurance company for the services the family has received. |
| Acknowledgment Cards | Cards of recognition sent to friends for kindness shown to a deceased's family |
| Acolyte | An altar attendant |
| Adaptive Funeral Rite | A funeral rite that is adjusted to the needs and wants of those directly involved; one which has been altered to suit the trends of the times |
| Aftercare (Post-Funeral Follow-Up) | Those appropriate and helpful acts of counseling that come after the funeral |
| Allah | In the Islam faith, the name of GOD |
| Altar | An elevated place or structure on which sacrifices are offered or at which religious rites are performed; in the Christian faith, a table on which the Eucharist or Holy Communion is offered. |
| Alternative Container | An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard,pressed-wood, composition materials (with or without an outside covering) or like materials |
| Archbishop | in the Roman Catholic faith, the head of an archdiocese |
| Aron | Hebrew word meaning container; a casket made entirely of wood, containing no metal parts |
| Arrangements Conference | The meeting between the funeral director and the client family during which the funeral arrangements are discussed |
| Artificial Grass | An imitation of grass made in mat form and used at the cemetery to cover the earth around the grave |
| Bishop | leader of multiple churches in a particular denomination; in the Roman Catholic faith, the head of a diocese; in the LDS (Mormon) church, Bishop of the ward is leader of a single church. |
| Bonze | The name of the Buddhist priest |
| Book of Dates | A term used in the buddhist faith to describe a calender that is used to determine an accurate time for casketing the body |
| Brother | In the Roman Catholic faith, a man who is a member of a religious order without being ordained or while preparing for ordination |
| Brotherhood | relating to a social organization |
| Canopy (Cemetery Tent) | A portable shelter used to cover the grave area during the committal |
| Cantor | A religious singer who assists the clergy; assists the Rabbi in the Jewish faith; assists the Priest in the Eastern Orthodox faith |
| Cardinal | In the Roman Catholic faith, a dignity conferred upon Bishops making them Princes oftheChurch |
| Cash Advance | Cash advance items may include, but are not limited to: cemetery or crematory services, pallbearers, public transportation, clergy honoraria, flowers, musicians, or singers, nurses, obituary notices, gratuities, and death certificates; sometimes called an accommodation or cash disbursement |
| Casketbearer (Pallbearer) | One who actively bears or carries the casket during the funeral service and at the committal service. |
| Celebrant | The officiant who celebrates the Mass in the Roman catholic church. |
| Cemetery | An area of ground set aside and dedicated for the final disposition of dead human bodies. |
| Certified Copy of a Death certificate | A legal copy of the original death certificate. |
| Chancel | the portion of the church surrounding the altar, usually enclosing the clergy; area behind the altar or communion rail |
| Chapel | A building or designated area of a building in which services are conducted |
| Chaplain | A person chosen to conduct religious exercises for the military, the chapel of an institution or a fraternal organization. |
| Chevrah Kadisha | Hebrew meaning "Holy Society". Holy Brotherhood of men or women from a synagogue who care for the dead. (Often referred to as "washers" by laymen.); In the past, took care of all funeral arrangements and preparation for Jewish funerals |
| Christian Burial Certificate (Christian Burial Permit) | a letter or form from a priest stating the eligibility of the deceased for burial in a Roman Catholic Cemetery; a.k.a. Priest(ly) Lines |
| Columbarium | A structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains. |
| Common Carrier | any carrier required by law to convey passengers or freight without refusal if the approved fare or charge is paid (airline, train, etc.) |
| Contemporary Funeral Rite | funeral observances that reflect present day (modern) influences in lieu of (or in addition to or as part of) the traditional ceremonies. |
| Coroner | The presiding officer of a special court, a medical officer, or an officer of law responsible for investigating deaths, particularly those happening under unusual circumstances. |
| Cot | A portable stretcher commonly employed in an ambulance or transfer vehicle for the moving of the sick, injured, or deceased. |
| Cremated Human Remains | cremains |
| Cremation | The reduction of a dead human body to inorganic bone fragments by intense heat in a specifically designed retort or chamber. |
| Crematory (Crematorium) | a furnace or retort for cremating dead human bodies; a building that houses a retort |
| Cross | a religious emblem consisting of two plain bars that intersect at right angles to each other |
| Crucifer/Crossbearer | One who carries the crucifix/cross during an ecclesiastical procession. |
| Crucifix | a cross with a figure or image representing the body of Christ on it |
| Crypt | A chamber in a mausoleum, of sufficient size, generally used to contain the casketed remains of a deceased person. |
| Deacon | From the Greek for "servant": one who has been ordained to the first degree of Holy Orders, ordained not to priesthood but for ministry and service. |
| Deceased | a dead human body |
| Dentures | false teeth |
| Diocese | In the Roman Catholic faith, a geographical grouping of Parishes under the jurisdiction of a Bishop; adapted from the Roman Empire. |
| Dismissal | leading to an organized departure or inviting to leave |
| Divine Liturgy | Liturgical celebration of the Eucharist in eastern Orthodox churches. |
| Ecclesiastic | pertaining to the church or clergy. |
| Epitaph | A commemorative inscription on a tomb or mortuary monument about the person buried at that site |
| Escort | To accompany, as a leader of the procession or guardian of the group; military personnel assigned to accompany a body following an active duty death |
| Eucharist | The consecrated elements of Holy Communion. |
| Eucharistic Minister | layperson sanctioned to administer holy communion and other assigned tasks |
| Eulogy | a formal expression of praise for someone who has died recently |
| Final Commendation | In the Roman Catholic faith, the ending portion of the Funeral Mass. |
| Forwarding Remains | One of the categories required to be itemized on the GPL (if the funeral provider offers the service). This involves services of the funeral provider in the locale where death occurs and preparation for transfer to another funeral provider as selected by the family (consumer). Funeral Rule requires package pricing of this service with a description of the components included. |
| Fraternal | of or relating to a fraternity or society of usually men |
| Funeral Service | The rites held at the time of disposition of human remains, with the body present. |
| Funeral Arrangements | The term applied to the completing of the service and financial details of the funeral at the time of need. |
| Funeral Liturgy (Funeral Mass) | The name of the funeral service in the Roman Catholic Church. |
| Funeral Procession | The procession of vehicles from the place of the funeral to the place of disposition. |
| Gatha | The first two and last two verses of a Buddhist hymn sung at the funeral service |
| General Price List (GPL) | printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices. GPL is considered the keystone of the Funeral Rule. |
| Genuflect | The act of bending the knee as an indication of reverence or as an act of humility |
| Gratuity (Tip) | Gift or small sum of money tendered for a service provided |
| Grave | adj. very serious and important; n. an excavation made in the earth in which a dead body buried |
| Graveside service | a funeral service, religious or otherwise, conducted at the grave |
| Grave Straps | Webbing or similar material used for lowering the casket into the grave. |
| Guaranteed Contract | one where the funeral home guarantees that the services and merchandise will be provided at the time of need for an amount not exceeding the original amount of the contract plus any accruals, regardless of the cost of providing the services and merchandise at the time of the funeral. |
| Hesped | In the Jewish faith, a eulogy or true evaluation of the deceased's life that is a part of the funeral service. |
| Holy Water | water that has been blessed by a priest for use in symbolic purification |
| Honorarium ( Plural: Honoraria; Honorariums) | a nominal compensation or recognition for service performed. |
| Honorary Pallbearers | Friends of the family or members of an organization or group who act as an escort or honor guard for the deceased. They do not carry the casket. |
| Icon | in the Eastern Orthodox faith, a holy picture; usually mosaic or painted on wood |
| Iconostasis (Iconostas, Iconostation) | in the Eastern Orthodox Church, the partition that extends across the front of the church separating the sanctuary from the solea. |
| IHS | The first three letters in the Greek word for Jesus. |
| Imam | (Islam) the man who leads prayers in a mosque |
| Informant | One who supplies the vital statistic information concerning the deceased. |
| INRI | An abbreviation for the Latin term meaning "Jesus of Nazareth, King of Jews." |
| Inter (Inhume) | to bury in the ground |
| Interment (Burial, Inhumement/Inhumation) | the act of placing the dead human body in the ground |
| Inurnment | the act of placing cremains in an urn. (CANA definition) act of placing cremated remains in a niche or grave |
| Irrevocable Contract | contract for future funeral services which cannot be terminated or canceled prior to the death of the beneficiary. |
| Islam | the monotheistic religion of Muslims founded in Arabia in the 7th century and based on the teachings of Muhammad as laid down in the Koran |
| Jewish Star | In the Jewish faith, a hexagram. formed by the combination of two triangles. It symbolizes a new hope for the Jewish people. |
| Jinazah | In the Islam faith, the funeral or funeral prayer. |
| Kaddish | In the Jewish faith, a prayer recited for the deceased by the direct mourners (parents, siblings, spouse, and children) for the first time at the conclusion of interment service. It is subsequently recited by children for parents at every service for eleven months. All other categories of mourners have the obligation to say the Kaddish for 30 days. |
| Kever | In the Jewish faith, the grave. |
| Kevurah | In the Jewish faith, the burial. |
| Kin | group of people related by blood or marriage |
| Kingdom Hall | The appropriate term for the worship facility for the Jehovah's Witnesses. |
| Kippah | dome or cap, the hebrew word for skull cap or yarmulke |
| Kneeler | PRIE DIEU A kneeling rail. |
| Koran (Quran) | The holy book of the Islam faith as revealed to Mohammed by the angel Gabriel. |
| Kriah | Hebrew meaning rending or tearing; a symbol of grief, a tear in the upper corner of the garment or a tear on a symbolic ribbon which is worn by the survivors. |
| Levaya | In the Jewish faith, the funeral cortege. |
| Liturgical (Eucharist-Centered) Worship | A prescribed order or form of worship specific to a particular denomination which will have the Eucharist or Holy Communion as its central element. |
| Lobby | Narthex |
| Lot | a subdivision of a cemetery that consists of several grave or interment spaces |
| Lowering Device | a mechanical device used to lower a casket into the ground. |
| Makura-gyo | Traditionally, in the Buddhist faith, ad bedside prayer which may now be performed by the bonze just before funeral arrangements are made. |
| Masjid | (Islam) a Muslim place of worship |
| Mass | The liturgical celebration of the Eucharist in the Roman Catholic Church |
| Mass Card (Spiritual Bouquet) | a document indicating the offering of a Mass for a specific intention |
| Medical Examiner | A physician who performs an autopsy when death may be accidental or violent. He or she may also serve in some jurisdictions as the coroner. |
| Memorial Book | A book of lined pages located in the visitation room and/or the chapel or church in which those attending may sign their names as record for the family. Synonymous term is register book. |
| Memorial Folder (Service Folder) | A pamphlet made available at the funeral service giving details about the deceased and the funeral arrangements. |
| Memorial Gathering | A scheduled assembly of family and friends following a death. |
| Memorial Park | a cemetery or section of a cemetery with only flush to the ground type markers. |
| Menorah | In the Jewish faith, a candelabrum with a central stem bearing seven candles; it is the oldest symbol in Judaism. |
| Military Escort | Military personnel assigned to accompany a body following an active duty death |
| Mogen David (Star of David) | In the Jewish faith, a hexagram. formed by the combination of two triangles. It symbolizes a new hope for the Jewish people. |
| Mohammed (Muhammad) | a prophet of the Islamic religion born 571 C.E.; considered by Muslims to be God's messenger, but not worshipped or considered to be divine. |
| Monsignor | An honorary title conferred upon a Priest. |
| Moslem | a believer or follower of Islam |
| Mosque | (Islam) a Muslim place of worship |
| National Cemetery | A cemetery created and maintained under an Act of Congress for burial of veterans of military service and their family members. |
| Nave | the seating or auditorium section of a church |
| Niche | A recess or space in a columbarium used for the permanent placing of cremated remains |
| Nirvhana | The Buddhist idea of heavenly peace or Pure Land. |
| Non-Guaranteed Contract | one in which the funeral home only agrees that the amount prepaid plus any accruals will be credited to the balance due. However, the price of the funeral will be whatever the current price is for the services and merchandise at the time the death occurs. |
| Non-Liturgical (Scripture-Centered) Worship | A form or order of worship which has the scriptures as its central element; the actual form or order of the worship service is left to the discretion of each individual church and/or minister. |
| Nun | a woman who has taken a sacred vow to devote her life to prayer and service to the church; sister. |
| Obsequies | funeral rites or ceremonies |
| Officiant | one who conducts a religious service or ceremony |
| Pagoda | The Buddhist place of worship |
| Pall | a symbolic cloth covering placed over the casket |
| Pallbearer | One who actively bears or carries the casket during the funeral service and at the committal service. |
| Parastas | Vigil service associated with eastern Orthodox funerals. |
| Paschal Candle | In the Roman Catholic faith, a candle placed near the casket during the Funeral Mass that signifies the everlasting light of Christ. |
| Pastor | one having spiritual care over a number of people |
| Perpetual Care | An arrangement made by the cemetery whereby funds are set aside, the income from which is used to maintain the cemetery plot indefinitely. |
| Plot | See Lot |
| Pope | the head of the Roman Catholic Church and the bishop of Rome |
| Post-funeral Counseling | see Aftercare |
| Prayer Card | A card with the name of the decedent and a prayer or verse, which may or may not include the dates of birth and death. |
| Prayer Rail | In the funeral home, this term refers to a short bench (about 8 inches off the floor) with a rail at the back (about 36 inches off the floor) which is placed in front of a casket to accommodate people who wish to pray. In a church, it may mean a similar but much longer structure in the chancel where people may go to receive communion. Synonymous terms include kneeling rail and prie-Dieu. |
| Pre-funded Funeral Arrangements | funeral arrangements made in advance of need that include provisions for funding or prepayment |
| Preplanned Funeral Arrangements | Those funeral arrangements made in advance of need that do not include provisions for funding or prepayment. |
| Priest | A title conferred by ordination. |
| Private Carrier | Those who transport only in particular instances and only for those they chose to contract with (funeral home vehicles and livery). |
| Procession/Processional | the movement, in an orderly fashion, at the beginning of a service |
| Quran | the sacred book of Islam |
| Rabbi | a Hebrew title of respect for a Jewish scholar or teacher |
| Reader | in the Church of Christ, Scientist, one authorized to read the lessons and scripture |
| Receiving Vault | A structure so designed for the temporary storage of bodies, which are not to be immediately interred. |
| Recession/Recessional | The movement, in an orderly fashion, at the end of a service |
| Register Book (Memorial Book) | a book signed by those attending a visitation/service |
| Retort | The burning chamber in a crematory |
| Revocable Contract | A contract which may be terminated by the purchaser at any time prior to the death of the beneficiary with a refund of the monies paid on the contract as prescribed by state law. |
| Rosary Beads | Beads and a crucifix used as an aid in the recitation of prayers. |
| Rosary Prayers | Prayers recited in order at a Rosary or Vigil Service. |
| Rosary Service | A prayer service in the Roman Catholic faith usually held in the funeral home some time prior to the Funeral Mass. |
| Royal Doors | Doors in the center of the Iconostasis leading directly to the altar: only ordained clergy are to go through these doors; never cross on the solea in front of the Royal Doors. |
| Rubrics | In Liturgical churches, stated directions in a prayer book or liturgical manual regarding the order of service as approved by the denomination. |
| Sacrament of the Sick | in the Roman Catholic faith, a sacrament given to those seriously ill or in danger of death to prepare their souls for eternity. |
| Sacred Heart | a religious picture of Jesus Christ showing his radiant heart; Roman Catholic |
| Sanctuary | area around the altar of a church for the clergy and choir; inside the chancel |
| Scapular | In the Roman Catholic faith, a piece of cloth or a metal having religious significance usually worn around the neck. |
| Section | the largest subdivision of a cemetery |
| Service folder | A pamphlet made available at the funeral service giving details about the deceased and the funeral arrangements. |
| Service of Encasketing | In the Buddhist faith, a service performed as a part of casketing the body |
| Sexton | an officer of the church who is in charge of sacred objects; one who is in charge of the cemetery |
| Shabbat | The Jewish Sabbath; begins at sundown Friday and ends at sundown Saturday. |
| Shivah | in the Jewish faith, a seven (7) day mourning period following burial. |
| Sholoshim | Meaning 30 in the Jewish faith; the 30-day mourning period. |
| Shomer | In the Jewish faith, a watcher; one who sits with the body until burial. |
| Shroud | burial garment in which a corpse is wrapped |
| Sign of the Cross | A symbolic sign of the Cross, made with the right hand. |
| Sister (Nun) | In the Roman Catholic faith, a woman who is a member of a religious order, especially one bound by vows of poverty, chastity, and obedience. |
| Spiritual Bouquet | (Roman Catholic Church) a card indicating that the sender will perform certain devotional acts on behalf of another |
| Solea | In the Eastern Orthodox church, the open area before the altar. |
| Survivor | a person who lives through a difficult event or experience. |
| Tachrichim | a hand-sewn white linen shroud in which the deceased members of the Jewish faith are dressed |
| Taharah | In the Jewish faith, the ceremony of washing the deceased before the burial; serves as a ritual purification or cleansing of the body and should be performed by the Chevra Kaddisha. |
| Tallith | A prayer shawl worn by men during the morning prayer service in the Jewish faith. |
| Tehillim | In the Jewish faith, prayers said before the funeral by a group of friends and the shomer. These prayers come from the book of Psalms. |
| Temple Ordinances | Ceremonial instructions of the Mormon Church, given only within a Temple to worthy members of the sect. |
| Third Party Beneficiary Contracts | contracts entered into by two parties for the benefit of another |
| Tomb | A general term designating those places suitable for the reception of a dead human body. |
| Transepts | the wings of the main part of the church, which may serve as small chapels for baptisms, weddings and even small funeral services. |
| Trisagion | In the Eastern Orthodox faith, three short services or blessings that are part of the funeral rite. |
| Trust Account | Account established by one individual to be held for the benefit of another; creates a fiduciary responsibility. (As a method of payment of funeral expenses). Money paid to a funeral home for future services is placed in an account with the funeral home as trustee for the benefit of another. |
| Vestibule | a small hall or entrance, lobby; Narthex |
| Vestments | Ritual garments worn by the clergy. |
| Veteran | a person who has served in the armed forces and who is no longer an active member of the armed forces |
| Vigil | Wake service |
| Vigil Lights | In the Roman Catholic faith, set of two candles, one placed at the head of the casket and one placed at the foot of the casket during the visitation period in the home or funeral home. |
| Wake | A watch kept over the deceased; an all-night vigil |
| Wake Service | In the Roman Catholic faith, a prayer or scripture service usually held at the funeral home the evening before the Funeral Mass. |
| Yahrzeit | In the Jewish faith, the anniversary of the death. |
| Yarmulke | a skullcap worn by religious Jews (especially at prayer) |
| Yizkor | In the Jewish faith, a memorial service recited four times a year. |
| Christian Scientist | Which religious sect requests the use of the words "passed on" rather than "died or deceased" in the death notice of the obituary? |
| Aron | The casket used in a Jewish Orthodox funeral service is called a/an: |
| If a funeral can demonstrate that a veteran's funeral bill is unpaid | Under what condition can a Veteran's Burial Benefit be paid directly to the funeral home? |
| kiss the icon | At the conclusion of a Greek Orthodox funeral service, the congregation will pass by the casket and: |
| tomb | A general term designating a place suitable for the reception of a dead human body is a/an: |
| Cortege | A funeral procession is also known as a: |
| Inurnment | The proper terminology for the placing of cremated remains into a final container is: |
| bar | When placing the casket on the lowering device, the casket bearers should grasp what portion of the handle? |
| pall | Traditionally, the name given to a symbolic cloth covering placed over the casket is a/an: |
| non-liturgical | A Protestant church designed so that the pulpit is centered in the sanctuary is called |
| surviving spouse or next of kin | The United States flag that accompanies the body of a deceased military person should be presented to the: |
| elegy | A mournful poem or song of lamentation for the dead is a/an: |
| nave | The main body of the church where seating is provided is the: |
| acolyte | An altar attendant is called a/an: |
| bishop of the ward | The person who presides at the funeral service for the Church of Jesus Christ of latter Day Saints is the: |
| Jewish Orthodox | Embalming is usually not practiced by the |
| Crucifix | A cross with the image of the body of Christ superimposed is a: |
| A Church funeral | Which one of the following would NOT be consistent with a Christian Science service? |
| cenotaph | A monument which is erected to the memory of the dead, but containing no remains is a/an: |
| Removal | The transfer of the deceased from the place of death to the funeral home |
| Opportunity | Yet, this can be the only _______ a funeral director has to make a good first face-to-face impression. |
| Dignified and professional | No matter where the location is, or the time of day, the funeral director must proceed in a ___________ manner |
| Hearse, Mini-van, Utility Van | The most common vehicles used for removals/transfer of remains. |
| Age of decease or Location | The decision on which vehicle to use is determined by such factors as: |
| Infant removal | some funeral directors prefer not using the hearse for an ______________.: |
| Hearse | Some institutions such as hospitals or nursing homes prefer that removals be made using a vehicle other than a ________.: |
| four-wheel drive vehicle or snowmobile | There are times when a funeral director may make a removal at the scene of an accident such as on the highway or desolate wooded area requiring a __________ or even a __________ to move the decedent from the place of death to the removal vehicle. |
| clean, in good repair, professional looking | No matter which type of vehicle a funeral director decides to use for a removal, it must be _____________, and be driven safely and professionally. |
| Cot | A portable stretcher commonly employed in an ambulance or transfer vehicle for the moving of the sick, injured, or deceased. Most funeral homes use what is called a one man _____. It can usually be taken from, or placed in, a removal vehicle by just one person. |
| Flexible Stretcher | made of canvas or rubberized or other flexible material, often with wooden slats sewn into pockets and three carrying handles on each side. can be useful in restricted areas or narrow hallways. Often a funeral director will place a small ________ on top of a one man cot. |
| a sheet or blanket | It is common to cover the deceased with _______the head placed on a pillow or headrest. |
| removal pouch | Some funeral directors prefer to use a ________, which is vinyl or rubber on the inside and fabric on the outside. |
| rubber or plastic sheet | If a removal pouch isn't used, it is recommended that _________ be placed under the deceased for ease in cleaning if any fluid would leak from the deceased during the transfer. |
| rubber gloves, towels, cotton, spray deodorant | The removal vehicle should also contain __________ and disinfectant, and some form of disposable apron or surgical type gowns in case there is the danger of the funeral director's clothing being soiled. |
| wear conservative business | Most funeral directors will __________clothing such as a suit or sport coat with a tie for men or women |
| two people | A funeral home should always send at least ______ on a home removal. |
| two vehicles | A funeral director may have to stay and talk with the family for a length of time after the deceased is placed in the removal vehicle, ________ should be sent to the home. |
| without the cot | Upon arrival at the house the funeral director should first go to the door _______.: |
| observing | The funeral director should introduce him/herself and ask to be taken to where the deceased is located. While walking to the room, the funeral director should be _____: *stairways *size of hallways *number of turns *throw rugs *objects or furniture that will need to be moved *doorways *the position, condition, and size of the deceased |
| out of direct view | After the funeral director has seen the deceased, he/she should advise the family that the cot will be brought in and may ask any persons who will be in the way if they would mind moving to a room __________ of the actual transfer of the deceased. |
| quickly and quietly | The transfer should be made as________as possible. |
| quiet and dignified | The deceased should be wrapped in a plastic sheet and/or placed in the removal pouch, strapped onto the cot, and taken through the house in a _______________manner. |
| replaces any furniture | After placing the deceased in the removal vehicle, the funeral director then returns to the house and _______that was removed. |
| soiled bed linen | A procedure practiced by some funeral directors if the deceased was in bed is to remove _______and place them neatly aside or in a pillowcase. |
| Social Security Number, DD 214, cemetery deed, and insurance policy | Funeral Director should inform the family of information they should bring with them to the arrangement conference such as _______________________.: |
| recent photo | The family should be asked for a _______ of the deceased to assist the embalmer or hairdresser. |
| clothing | If the family has the _______the deceased will wear, it can be taken at this time. |
| designated location | If the removal is being made from an institutional setting, there is usually a ______ to park the removal vehicle. |
| avoid crowded areas | It is a good procedure to ________of the hospital or general use elevators if possible. |
| entombment | The proper word which means the placing of remains in a crypt in a mausoleum is: |
| urn | A container for cremains is called: |
| 2 years from the date of disposition | The time limit for filing claims for VA burial allowances is: |
| member of the family | The person who usually makes the notification of death to the funeral home is the: |
| check with the family about the jewelry and remove it if they so desire | Whenever any jewelry is found on the deceased during a residence removal you as the funeral director should do the following: |
| Golden Rule | The NFDA, "Code of Ethics" is based upon: |
| interior | Tailored is a style of casket: |
| two inches | Extra sizes of caskets increase for each extra width by: |
| shell | The base molding is a part of a casket: |
| tailored | When the interior material is tightly stretched across the panel of the casket it is said to be: |
| a state casket | A casket which has sides that are vertical, or at right angles to the bottom is called: |
| stationary bar handle | A non-movable handle that extends all the way around the casket is called a: |
| unit | A pricing procedure which creates a total price for service and casket is called: |
| multi-unit or functional | A method of pricing which places a price on three separate items of service such as casket, servicing facilities and automobiles is called: |
| itemization | A pricing procedure which places a price on each and every item of service and merchandise is called: |
| bi-unit | A pricing procedure which places a separate price on casket and a separate price on service fee is called: |
| shirred | A gathered type of casket interior made on a sewing machine with a multiple number of needles is called: |
| vault | A metal or concrete enclosure designed to protect the casket is called: |
| shell | The attached panel and ogee are part of the casket: |
| lug | The part of the handle which is attached to the casket is the: |
| air seal | A burial vault which is closed by placing the dome over the base is called a(an): |
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