911 Public Safety Telecommunicators State Exam Study Guide- MOCK Exams

322 terms by SCSO 

Create a new folder

Advertisement Upgrade to remove ads

Mock Exams A, B, C, D, E

CAD is an acronym for:
A. Computer Aided Dispatch
B. Computer Assisted Dispatch
C. Call takers Assisting Dispatch
D. Callers Annoying Dispatch

A. Computer Aided Dispatch

Which department obtains criminal justice intelligence utilizing local, state and national databases, inputs criminal justice information that will be added to the FCIC/NCIC hot files and sends and receives state and national messages pertaining to criminal justice information?

A. Warrants
B. Communications
C. Teletype
D. Information Technology (IT)

C. Teletype

FCIC is based in _______ and is administered by the Florida Department of Law Enforcement.
A. Sarasota
B. Tallahassee
C. Tampa
D. Miami

B. Tallahassee

NCIC is an acronym for:
A. Nationwide Criminal Incarceration Center
B. National Crime Information Center
C. Nationwide Criminal Information Center
D. National Criminal Information Computer

B. National Crime Information Center

On the NCIC, the primary information system is the National Law Enforcement Telecommunications System.
A. True
B. False

A. True

The purpose of NLETS is to:
A. Provide for the exchange of life-threatening information between interstate and/or inter-agency personnel

B. Provide for the interstate and/or inter-agency exchange of criminal justice and related information

C. Provide for the interstate and/or inter-agency exchange of medical and fire department information

D. Provide for the interstate and/or inter-agency exchange of private or confidential
information

B. Provide for the interstate and/or inter-agency exchange of criminal justice and related information

The NCIC maintains information on stolen and recovered property as well as wanted and missing persons for all 50 states, Canada, U.S. Virgin Islands, Puerto Rico, Guam, American Samoa and Mariana Islands. NCIC also houses federal _______ and _______ data.

A. Misdemeanor, felony
B. Criminal, incarceration
C. Criminal, warrants
D. Warrants, injunction

C. Criminal, warrants

________ is a device giving people the ability to type a conversation instead of speaking.
A. DTC
B. TTD
C. TDD
D. FRS

C. TDD

The abbreviation for Go Ahead is:
A. GoAd
B. GoAh
C. GA
D. GOA

C. GA

Which of the below abbreviations is not approved for use with Telecommunication Devices for the Deaf:
A. GA
B. STOP
C. SKSK
D. Q

B. STOP

What number do you dial to reach the Florida Relay Systems?
A. 711
B. 411
C. 511
D. 911

A. 711

________ station radios are permanently mounted in the station or remote transmitter site.
A. Sub
B. Base
C. Police
D. Fire

B. Base

An emergency incident is one that does not require an immediate response due to persons in imminent danger or loss of life or limb, or injuries beyond immediate first aid.
A. True
B. False

B. False

A non-emergency incident does not require an immediate response and no imminent threat exists. It is a non-critical situation that requires a(n):

A. Non- emergency police response
B. Pubic safety response
C. Immediate supervisor's attention
D. No action necessary

B. Pubic safety response

Dispatch all calls with ______, _______ and _______
A. Accuracy, brevity, clarity
B. Accuracy, brevity, courtesy
C. Accuracy, brilliance, clarity
D. Accuracy, brilliance, confidence

A. Accuracy, brevity, clarity

Which section of the "Sunshine Law" provides that all state, county and municipal records are open for personal inspection and copying by any person?
A. 119.04
B. 119.07
C. 119.01
D. 119.03

C. 119.01

Which of the following is not a technical rescue?
A. High angle chain rescue
B. Confined space rescue
C. Vehicle extrication
D. Trench rescue

A. High angle chain rescue

Hazardous materials are liquids or gases that when released are capable of causing harm to people, the environment and property.
A. True
B. False

B. False

Which is an example of a solid?
A. Magnesium
B. Gasoline
C. Chlorine
D. Acetone

A. Magnesium

Which is an example of a liquid?
A. Hydrogen
B. Calcium Carbide
C. Acetone
D. Chlorine

C. Acetone

Which is an example of a gas?
A. Calcium Carbide
B. Acetone
C. Hydrogen
D. Gasoline

C. Hydrogen

The DOT Emergency Response Guidebook (ERG) was developed jointly by the U.S. Department of Transportation, Transport Canada and the Secretariat of Communications and Transportation of Mexico.
A. True
B. False

A. True

The DOT Emergency Response Guidebook (ERG) has established a six-digit numbering system to identify materials.
A. True
B. False

B. False

The telecommunicator must ________, categorize it as emergency or non-emergency and identify which responders are needed to handle the situation.

A. Befriend the caller
B. Complete the call as quickly as possible
C. Determine the nature of the call
D. Get control of the call

C. Determine the nature of the call

A wrong call classification will not delay a priority call.
A. True
B. False

B. False

Interpersonal skills encompass communications between ______ or _______ people, including verbal and non-verbal communications.

A. Two, more
B. One, two
C. One, more
D. Three, more

A. Two, more

The communications cycle is comprised of 5 parts. Which part refers to the content?
A. Feedback
B. Message
C. Medium
D. Receiver

B. Message

Effective communication includes verbal and non-verbal communications.
A. True
B. False

A. True

Which of the following isn't an example of a positive interpersonal skill?
A. Active listening
B. Positive thinking
C. Impatience
D. Open-minded acceptance of others' differences

C. Impatience

A fire engine and an ambulance are examples of ________ and ________ units.
A. Firefighter, paramedics
B. Fire Department, rescue
C. Primary, secondary
D. First, necessary

C. Primary, secondary

_________ provide advanced life support to victims. Skills include those of an _________ as well as injections, intravenous infusions, needle thoracostomy, cricothyroidotomy, intraosseus and advanced airway management.

A. Paramedic, entomologist
B. EMT, observer
C. Paramedic, EMT
D. Paramedic, entomologist

C. Paramedic, EMT

During a multi-casualty incident (MCI), communicator's roles and responsibilities include all of the following except:

A. Coordinate the requests of other agencies

B. If additional help is needed, leave and offer assistance

C. Dispatch additional resources

D. Make notification and requests of other agencies, such as hospitals, air transport units, law
enforcement, etc.

B. If additional help is needed, leave and offer assistance

A hospital that provides surgeons and other medical personnel and equipment to provide care for severely injured patients around the clock is an example of what type of center?

A. Fully Equipped
B. Emergency
C. Surgical
D. Trauma

D. Trauma

Members do not have to conduct themselves in such a manner that their actions and behavior reflect favorably on the profession when they are off duty.
A. True
B. False

B. False

__________ is that connection or linkage of authority and responsibility that joins one level of an organization to another.

A. Promotional pyramid
B. Chain of command
C. Organizational chart
D. Chain of authority

B. Chain of command

All of the following are examples of the impact absences can have on a communications center except:

A. Increased costs due to overtime
B. Put additional workload on others
C. Brings families closer together
D. Lowers morale

C. Brings families closer together

All of the following are examples of internal and external customer service skills except:

A. Use active listening skills
B. Be courteous, patient and sincere
C. Hurry through the call to minimize pending times
D. Be empathetic

C. Hurry through the call to minimize pending times

Telecommunicators need to have the ability to recognize when information is not appropriate. All
the following are appropriate except:

A. Zero in on key words

B. Listen to the caller only, block out all background noises

C. Ask follow-up/open-ended questions to gather information

D. Not drawing premature conclusions

B. Listen to the caller only, block out all background noises

Decision-making refers to the ability to use _________ __________ in making decisions based on available facts, prior knowledge or experience when handling calls for service or responding to emergency situations.

A. Sound judgment
B. Experienced judgment
C. Educated judgment
D. Logical judgment

A. Sound judgment

Stress is defined as physical, mental or emotional factors that cause bodily or mental tension.
A. True
B. False

A. True

Eustress is defined as any stress associated with negative experiences or negative emotions.
A. True
B. False

B. False

Lack of work ethic, low morale and difficulty concentrating and remaining focused are all examples of:

A. Distress
B. Mental stress
C. Physical stress
D. Emotional stress

B. Mental stress

Soreness in one's joints, headaches, changes in weight or insomnia are all examples of:

A. Distress
B. Mental stress
C. Physical stress
D. Emotional stress

C. Physical stress

Which of the following is not unethical?
A. Prejudice
B. Willful neglect of duty
C. Courtesy
D. Sexual harassment

C. Courtesy

A _______ consists of two or more people working together to accomplish a common goal.

A. Pack
B. Group
C. Team
D. Partnership

C. Team

PST's will maintain the integrity of private information; they will neither seek personal data beyond that needed to perform their professional responsibilities, nor reveal case information to anyone not having proper professional use for such. Violators of _______ are subject to disciplinary actions and/or civil liability and/or criminal prosecution.

A. Personal information
B. Confidentiality
C. Civil rights
D. Agency values

B. Confidentiality

The ________ Police Department was the first to use an "on the air" voice communication system in 1928. This was a one-way radio system.

A. Detroit
B. New York
C. New Jersey
D. Philadelphia

A. Detroit

What was the first year police cars were equipped with radio receivers?
A. 1933
B. 1929
C. 1949
D. 1937

B. 1929 (California)

Where was the first two-way radio used?
A. Metuchen, New Jersey
B. Bayshore, New York
C. Bayonne, New Jersey
D. Manorville, New York

C. Bayonne, New Jersey

In January, 1980, the first 911 enhanced call was received in _______, Florida.

A. Alachua County
B. Pinellas County
C. Orange County
D. Sarasota County

C. Orange County

On ________, President Clinton signed Senate Bill 800 declaring 911 as the National Communications number.

A. October 6, 1999
B. October 26, 1994
C. October 26, 1999
D. October 6, 1994

C. October 26, 1999

A telecommunicator can be held civilly liable if they violate a law or statute.
A. True
B. False

B. False (Criminally)

Any disclosure of confidential information must be properly documented and only released to those with a need to know.
A. True
B. False

A. True

A deposition, also known as a depo, is the taking of testimony under oath.
A. True
B. False

A. True

If a judge makes the ruling to sustain, all the following are true except:

A. Objection withheld
B. Witness may not answer
C. This information was already presented to the judge
D. Mistrial could result if witness answers and witness could be held in contempt

C. This information was already presented to the judge

Which of the following is NOT a form of terrorism?
A. Bio-terrorism
B. Eco- terrorism
C. Nuclear-terrorism
D. Explosive terrorism

D. Explosive terrorism

_________ is a microorganism that causes disease in personnel, plants or animals, or causes the deterioration of material.

A. Biological agent
B. Chemical weapon
C. Radiological dispersal device
D. Biological weapon

A. Biological agent

Anarchism is a political theory holding all forms of governmental authority to be unnecessary and undesirable and advocating a society based on voluntary cooperation and free association of individuals and groups.

A. True
B. False

A. True

Anti-terrorism is defensive measures used to increase the vulnerability of individuals and property to terrorist acts, to include limited response and containment by local military forces.

A. True
B. False

B. False

Counter-terrorism is the defensive measures taken to prevent, deter and respond to terrorism.

A. True
B. False

A. True

A pathogen is any organism (usually living) capable of producing serious disease or death, such as bacteria, fungi and viruses.

A. True
B. False

A. True

A dirty bomb or Radiological Dispersal Device (RDD) uses conventional explosive to disperse radioactive material like that used in the medical area over a given area.

A. True
B. False

A. True

A dirty bomb will cause immediate physical damage and will also spread radioactive material which may render an area uninhabitable and cause cancers and other illness to those that are exposed.

A. True
B. False

B. False

An asset (terrorist) is a resource-person, group, relationship, instrument, installation or supply at the disposition of a terrorist organization for the use on an operational or support role.

A. True
B. False

A. True

A nerve agent is a substance that interferes with the endocrine system. Exposure is primarily through the skin and eyes and, secondarily through inhalation of the vapor.

A. True
B. False

B. False

NIMS is the acronym for:
A. National Incident Management System
B. Newest Incident Management System
C. National Insurance Management System
D. National Incident Micromanagement System

A. National Incident Management System

FEMA is the acronym for:
A. Florida Emergency Management Agency
B. Florida Emergency Management Association
C. Federal Emergency Management Agency
D. Federal Emergency Management Administration

C. Federal Emergency Management Agency

Criminal complaints involve an offense against society and can be penalized by a fine.
A. True
B. False

B. False

Civil complaints involve disputes between private individuals or disputes involving contractual matters and are penalized by fines and/or imprisonment.
A. True
B. False

B. False

Telecommunicators should give information, not advice.
A. True
B. False

A. True

In progress refers to an event that occurred within a short period of time.
A. True
B. False

B. False

A past event, or a delayed call, refers to an event that occurred within a short period of time.
A. True
B. False

B. False

A law enforcement only telecommunicator will not be required to take a CPR course.
A. True
B. False

B. False

In the ________ phase, the suspect has made plans and has committed to carrying out the act.

A. Preparation
B. Approach
C. Implementation
D. Fantasy

B. Approach

A hostage is an individual being held against their will.
A. True
B. False

A. True

In the negotiation phase, demands have been received and negotiations are in progress, between the suspect(s) and law enforcement.
A. True
B. False

A. True

A subject who has blocked himself in an area that is not accessible would be considered a _______ subject.

A. Unreachable
B. Barricaded
C. Not available
D. High risk

B. Barricaded

When dealing with a suicidal caller, the telecommunicator cannot mention the word suicide when dealing directly with the caller.
A. True
B. False

B. False

The AMBER alert program is a voluntary partnership between law enforcement agencies, broadcasters, transportation agencies and the wireless industry, to activate an urgent bulletin reference...

A. Missing adults
B. Habitual runaways
C. Serious child abductions
D. Exploited children

C. Serious child abductions

The AMBER alert was established August 30...
A. 1996
B. 2000
C. 1998
D. 2002

B. 2000

Responding "Cold" to call by Emergency Medical Services is:

A. Lights and sirens
B. For life threatening calls or emergencies
C. No lights or sirens
D. For routine calls

C. No lights or sirens

EOP is the acronym for:

A. Emergency Operations Policy
B. Emergency Operator Prerequisites
C. Emergency Operations Plans
D. Emergency Operator performance

C. Emergency Operations Plans

The Emergency Support Function's (ESF) provide the structure for coordinating federal interagency support for a federal response to an incident.

A. True
B. False

A. True

ESF4 is the Emergency Support Function (ESF) for:

A. Firefighting
B. Transportation
C. Communications
D. Mass care and human services

A. Firefighting

The duration of response for the TERT ranges from _______ to _________ depending on area and severity of the incident.

A. Five days, two weeks
B. Five days, two months
C. Five weeks, two months
D. Five months, two years

A. Five days, two weeks

______ can be defined as behavior and attitude patterns exhibiting standards and character
marked by pride in oneself and one's career, respect for the people served and commitment to the continued development of skills in the pursuit of excellence.

A. Morality
B. Ethics
C. Professionalism
D. Self-respect

C. Professionalism

What statute advises that no public safety telecommunicator or employee of a state agency or
county, city or other political subdivision in the state shall have any interest financial or otherwise, direct or indirect, engages in any business transaction or professional activity; or incur any obligation of any nature, which is in substantial conflict with the proper discharge of his/her duties in the public interest.

A. 119
B. 114
C. 112
D. 136

C. 112

A high standard of ethical and moral conduct is an essential ingredient in the development of a professional public safety telecommunicator on or off duty.

A. True
B. False

A. True

A _____ is anything of value intended to benefit the giver more then the receive, given to a person
because of position and authority rather than because of individual or personal qualities.

A. Gift
B. Reward
C. Gratuity
D. Benefit

C. Gratuity

What state was the first to utilize 2 way radios in 1933?
A. California
B. New Jersey
C. Illinois
D. Florida

B. New Jersey

Civil Law deals with the body of statutes and other laws that define conduct which is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws.

A. True
B. False

B. False

The ____ specifies a series of administrative, physical, and technical safeguards for covered
entities to us to assure the confidentiality, integrity, and availability of electronically protected
health information.

A. The Sunshine Law
B. The Security Rule
C. Hippa Privacy Rule
D. Public Records Law

B. The Security Rule

What is a sign of physical stress?
A. Lack of work ethic
B. Difficulty concentrating and remaining focused
C. Low morale
D. Insomnia

D. Insomnia

What phase of barricaded subjects is information about subject obtained?
A. Containment phase
B. Termination phase
C. Observation phase
D. Approach phase

C. Observation phase

What is the age for a missing person when Silver Alerts are activated?
A. 75
B. 60
C. 55
D. 65

B. 60

Which information can not be garnered from FCIC?
A. Stolen guns
B. Gang files
C. Criminal histories
D. Stolen credit cards

D. Stolen credit cards

Where is NCIC housed?
A. Washington D.C
B. Richmond, Virginia
C. Clarksburg, West Virginia
D. Annapolis, Maryland

C. Clarksburg, West Virginia

Florida has _____ Emergency Support Functions (ESFs), grouped by function rather than agency.

A. 25
B. 18
C. 22
D. 17

B. 18

Each Emergency Support Function (ESF) is headed by a primary state agency and supported by
additional state agencies.
A. True
B. False

A. True

What alert was created for the public after an officer has been seriously injured or killed by an offender?

A. Federal Bureau of Investigations (FBI)
B. Florida Department of Law Enforcement (FDLE)
C. Law Enforcement Officer (LEO)
D. Officer Down

C. Law Enforcement Officer (LEO)

A high standard of ethical and moral conduct is an essential ingredient in the development of a professional Public Safety Telecommunicator, on or off duty.
A. True
B. False

A. True

____________________ was the first state to utilize 2-way radios in 1933.

New Jersey

In 1999, Senate Bill _______ declared 911 as the National Communications number.

800

What Florida State Statute governs the "Sunshine Law"?
A. 114
B. 121
C. 119
D. 111

C. 119

To fit Amber Alert criteria, the child must be under the age of 21 years of age.
A. True
B. False

B. False

The group whose mission it is to support citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate hazards is known as:

A. NIMS
B. NORAD
C. CEMP
D. FEMA

D. FEMA

Stressors that are unique to a Telecommunicator include:

A. Multi-tasking, life or death situations, urgency and shift rotations

B. Death in the family, divorce or familial issues

C. Heavy traffic coming into work, long commutes or traffic delays

D. Problems with coworkers, supervisors or managers

A. Multi-tasking, life or death situations, urgency and shift rotations

What basic information is needed by a Telecommunicator for basic questioning techniques?

A. Getting the callers first and last name, address and date of birth

B. Asking if the patient needs an ambulance

C. Finding out if the call just occurred or if it occurred in the past

D. Where, what, when, weapons, who and how

D. Where, what, when, weapons, who and how

What are the five parts of the communications cycle?
_____________, _____________, _____________, _____________, _____________

Sender, Receiver, Message, Medium, Feedback

Ethics can be defined as:

A. Commitment to one's career

B. Behavior and attitude patterns exhibiting standards and character marked in pride in oneself

C. Respect for the people one serves

D. Principles of honor, morality and accepted rules of conduct of an individual or group

D. Principles of honor, morality and accepted rules of conduct of an individual or group

What are the 5 phases of an Active Shooter?
_____________, _____________, _____________, _____________, _____________

Fantasy, Planning, Preperation, Approach, Implementation

Florida's ______________________________ was made effective by an Executive Order signed by Charlie Crist on October 8, 2008.

Silver Alert

Intentional release of toxic biological agents to harm and terrorize citizens in the name of a political or other cause is known as:

A. State terrorism
B. Bio-terrorism
C. Eco-terrorism
D. Nuclear terrorism

B. Bio-terrorism

The primary role and responsibilities of the ____________ Team is to provide mission critical assistance for call-taking and dispatcher functions during and after a disaster incident.

TERT

Information being disseminated to the public is governed by the following:

A. Agency policies, local government, state laws and federal laws

B. Individual agencies, state laws and federal laws and local government

C. Local government, state laws, and federal laws

D. Agency policies, local government and state laws

A. Agency policies, local government, state laws and federal laws

Active listening skills include:

A. Not passing judgments or jumping to conclusions

B. Becoming defensive if the caller becomes defensive

C. Interrupting when the caller is going on and on

D. Not showing empathy for the caller's situation; it shows weakness

A. Not passing judgments or jumping to conclusions

The following are all techniques to prevent and manage stress, with the exception of:

A. Taking medication
B. Establish proper eating habits
C. Take regular breaks
D. Get adequate sleep

A. Taking medication

All federal, state and local laws for disseminating public information evolve from the Freedom of Information Act, also known as:

A. Public Law 89.554
B. F.S. 119
C. Federal Law 89.54
D. Public Law 89.54

A. Public Law 89.554

911 is used as the emergency number in:
A. United States
B. United States, Canada
C. United States, Mexico, Canada
D. United States, Mexico

B. United States, Canada

In courtroom testimony, tactics used by opposing counsel during cross-examination include rapid-firing questions to:

A. Attempt to confuse or lead the witness

B. Cause lack of concentration on the part of the witness (to focus on error rather than question)

C. Confuse and attempt to force inconsistency in witness answers

D. Lull the witness into false sense of security to give answers in favor of the defense

A. Attempt to confuse or lead the witness

Paramedics provide what type of medical treatment to the injured:
A. Advanced Life Support
B. Basic Life Support
C. Basic Living Support
D. Advanced Living Support

A. Advanced Life Support

Defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served and commitment to the continued development of skills in the pursuit of excellence.

A. Morality
B. Professionalism
C. Ethics
D. Self-respect

B. Professionalism

The use of 911 equipment starts with a 911 call via landline phone, cellular phones, and
___________________________________

Voip

FEMA is the acronym for:
A. Florida Emergency Management Agency
B. Florida Emergency Management Association
C. Federal Emergency Management Agency
D. Federal Emergency Management Administration

C. Federal Emergency Management Agency

Terrorism can be defined as:

A. Unlawful use or threatened use of force or violence by one individual to another with the intention of intimidating or coercing societies or governments, often for ideological or political reasons.

B. Threatened use of force by one individual to another with the intention of coercing or intimidating a government, often for ideological reasons.

C. Unlawful use of force by or violence by an organized group against people or property with the intention of coercing or intimidating a government, often for ideological reasons.

D. Unlawful use or threatened use of force or violence by a person or an organized group against people or property with the intention of intimidating or coercing societies or governments, often for ideological or political reasons.

D. Unlawful use or threatened use of force or violence by a person or an organized group against people or property with the intention of intimidating or coercing societies or governments, often for ideological or political reasons.

SERT, Florida's State Emergency Response Team, is composed of all but the following?

A. Sheriffs from each County
B. Emergency Coordination Officers
C. Volunteer Agencies
D. Non-Governmental organizations

A. Sheriffs from each County

Florida Statute 252.35 deals with what subject?
A. Division of Emergency Management
B. Department of Emergency Management
C. County Emergency Management
D. Florida's State Emergency Response Team

A. Division of Emergency Management

Which of the following is not a responsibility of County Emergency Management?

A. Enforce the laws in a state of emergency
B. Coordinate emergency response efforts within its jurisdiction
C. Maintain and operate a 24-hour warning point
D. Develop and maintain an emergency management plan

A. Enforce the laws in a state of emergency

_________ was developed jointly by the U.S. Department of Transportation, Transport Canada and the Secretariat of Communications and Transportation of Mexico.

DOT-ERG

Anarchism is a political theory holding all forms of governmental authority to be unnecessary and undesirable and advocating a society based on voluntary cooperation and free association of individuals and groups.
A. True
B. False

A. True

An asset (terrorist) is a resource-person, group, relationship, instrument, installation or supply at the disposition of a terrorist organization for the use for an operational or support role.
A. True
B. False

A. True

The first documented form of police communication was:
A. A flag
B. A whistle
C. A horn
D. A bell

D. A bell

The Florida Crime Information Center (FCIC) was created in June, 1970, and is based in
___________________________________

Tallahassee, FL

Utilizing the TDD, "SKSK" is the abbreviation for:
___________________________________

Stop / end conversation

Sulfur is an example of what kind of hazardous material?
A. Liquid
B. Gas
C. Solid
D. Aerosol

C. Solid

CHEMTREC provides information on:
A. Prices on gasoline around the globe
B. Hazardous materials
C. Chemical dependency
D. Chemical companies around the globe

B. Hazardous materials

What EMS calls require police response?
A. The patient requires CPR
B. The patient is having congestive heart failure
C. The patient is home alone
D. Crowd/traffic control may be required

D. Crowd/traffic control may be required

When a Telecommunicator provides legal advice, _______________can be attached to the Telecommunicator and/or the employing agency.

liability

Which of the five phases of an active shooter event is where the suspect has made plans and has committed to carrying out the act?

A. Approach phase
B. Implementation phase
C. Preparation phase
D. Fantasy phase

A. Approach phase

The termination phase during a hostage situation is the _______________ phase which will result in surrender, suspect arrested or killed, or demands met

Final

The Emergency Operations Center (EOC) has three levels of activation:

A. Level 1 (Green), Level 2 (Orange), Level 3 (Red)

B. Level 1 (Normal Response), Level 2 (Moderate Response), Level 3 (Full Response)

C. Level 1 (Full activation), Level 2 (Partial activation), and Level 3 (Monitoring activation).

D. Level 1 (Monitoring Activation), Level 2 (Partial Activation), Level 3 (Full Activation)

C. Level 1 (Full activation), Level 2 (Partial activation), and Level 3 (Monitoring activation).

The Emergency Support Function (ESF) that provides coordination of federal firefighting activities and support to wildland, rural and urban firefighting operations is?
A. ESF5
B. ESF4
C. ESF6
D. ESF3

B. ESF4

Define ATU?
A. Air Rescue Transport Unit
B. Air Transport Unit
C. Aid Rescue Transport Unit
D. Aid/Air Transport Unit

A. Air Rescue Transport Unit

There are many incidents, to include _______________ and _______________, that must be reported to the State Watch Office.

natural, manmade

Role of the Telecommunicator during a disaster is to be the first responder to any event.

A. On-call status
B. Mutual aid
C. Mission critical
D. Recovery

C. Mission critical

A Telecommunicator should recognize the need to change _________________________ based on your caller's ability to understand.

communication style

According to the mission of the Department of Homeland Security, its main areas of responsibility include all except:

A. Guarding against terrorism
B. Protecting our gun rights
C. Securing our borders
D. Enforcing our immigration laws

B. Protecting our gun rights

What allows communication centers to receive location and number information on emergency calls utilizing the 911 network?

A. FIN
B. Telematics
C. ANI and ALI
D. Florida Relay System

C. ANI and ALI

A high standard of _______________ and _______________ conduct is an essential ingredient in the development of a professional Public Safety Telecommunicator on and off duty.

ethical, moral

See More

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions above and try again

Example:

Reload the page to try again!

Reload

Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

NEW! Voice Recording

Create Set