ITE exam 1-10 - SA

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Shelby Alegrand

Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?

Hibernate

Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart?

USB

What should always be done prior to replacing components that are not hot-swappable in a laptop?

Unplug the laptop and remove the battery.

A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

The computer emits a pattern of beeps indicating the failing device.

A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?

BIOS

A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?

The ribbon cable is installed incorrectly.

A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?

Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.

When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?

BIOS reads MBR

Which protocol adds security to remote connections?

SSH

Which network device uses a MAC address table to segment the network?

Switch

A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?

Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.

The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?

manufacturer's website

A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem?

The computer has an invalid default gateway address.

A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?

Device Manager

Which type of power connector is used to connect devices such as optical drives and hard drives?

Molex

In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system?

ASR

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