Ms. Sneed's Class
About this set
Created by:
AKATeacher on October 13, 2009
Subjects:
Description:
Helps students learn various business terms.
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50 terms
Terms | Definitions |
|---|---|
Adjourning | the fifth stage of team development when the team is preparing for disbandment. |
Aptitude Test | employment test commonly used to measure mental and verbal skills. |
Autocratic | a leadership style that describes a person who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done. |
Body Language | nonverbal communication cues such as facial expressions, gestures, and other body movements. |
Career Path | a progression of related jobs that involve increasing skills and responsibility. |
Career Development Program | Provides long term focus on a company's employment needs combined with support for employees so they can prepare for future jobs in the company. |
Career Portfolio | An organized collection of materials and information to represent uou, your preparation, and accomplishments. |
Chain of Command | The line of authority within an organization. |
Channel of Communication | The means by which a message is conveyed. The three main channels are oral, written, and non-verbal. |
Channel | The medium by which a message travels. |
Chronological Resume | Type of resume used when the applicant wants to emphasize work experience. |
Communication | The act of exchanging information. It can be used to inform, command, instruct, assess, influence, and persuade other people. |
Compensation | a combination of payments, benefits, and employee services for the work performed. |
Controlling | Evaluating results to determine if the company's objectives have been accomplished as planned. |
Corporation | A business owned by a group of people and authorized by the state in which it is located to act as though it were a single person. |
Cover Letter | Sent with the resume as a brief introduction and emphasized accomplishments most relative to a job. |
Cross Training | Training employees to perform more than one job in the company. |
Cross-Functional Work Teams | Consists of employees from about the same hierarchical level but from different work areas in an organization who are brought together to accomplish a particular task. |
Distortion | Refers to how people consciously or unconsciously change messages. |
Distraction | Anything that interferes with the sender's creating and delivering a message and the receiver's getting and interpreting the message. |
Diversity | Including people of different genders, races, religions, nationalities, ethnic groups, age groups, and physical abilities that make up the workforce. |
Downsizing | Reducing the size of a company from top and middle management to lower level management. |
Downward Communication | Communication that flows from any point on an organization chart downward to another point on the organization chart. |
E-Business | Businesses that buy and sell only to other businesses. |
E-Commerce | Transactions occur when data are processed and transmitted over the Internet. |
Employee Assistance Programs | Provide personal support services and counseling for employees. |
Ethics | Refers to standards of moral conduct that individuals and groups set for themselves, defining what behavior they value and right or wrong. |
Feedback | A receiver's response to a sender's message. |
Formal Planning | The systematic studying of an issue and the preparation of a written document to deal with the problem. |
Forming | The first stage of team development where members are gaining acceptance from one another, and there is little or no sense of the way the team will work. |
Franchise | A legal agreement between a company and a distributor to sell a product or service under special conditions. |
Franchisee | The distributor of a franchised product or service. |
Franchisor | The parent company of a franchisee agreement that provides the product or service. |
Functional Resume | Type of resume used when the applicant wants to emphasize areas of skills. |
Functional Teams | A work team composed of a manager and the employees in his or her unit and involved in efforts to improve work activities or to solve specific problems within the particular functional unit. |
Gesture | The use of the arms and hands to express an idea or feeling. |
Goal | A specific statement of a result a business expects to achieve. |
Interviewee | A person applying for a job. |
Interviewer | A representative of the company who screens applicants for available positions within the business. |
Job Interview | A personal screening by an employer and a potential employee to discuss and analyze the possibility of employment. |
Joint Venture | Two or more businesses that agree to provide a good or service, sharing the costs of doing business and also the profits. |
Leader | One who is able to influence others and who possesses managerial authority. |
Leadership | The ability to influence others to work willingly toward achieving organizational goals. |
Open Leader | One who gives little or no direction to employees as to how work is to be done. |
Organizational Chart | A visual device that shows the structure of an organization and the relationships among workers and divisions of work. |
Performing | The fourth stage and possibly the final stage of team development where teams accomplish their work. |
Position Power | The ability of a person to influence employees because of their position in the company. |
Power | The ability of a manager to influence employees or control their behavior. |
Problem-Solving Teams | Work teams composed of 5 to 12 hourly employees from the same department who meet each week to discuss ways of improving quality, efficiency, and the work environment. |
Self-Managed Teams | A formal group of employees that operates without a manager and is responsible for a complete work process or segment that delivers a product or service to an external or internal customer. |
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