| Term | Definition |
|---|
| communication | process of exchanging messages between a sender and receiver |
| channels | avenues through which messages are delivered |
| feedback | receiver's response to a message |
| barriers | obstacles that keep a receiver from understanding the message |
| setting | circumstance under which the communication takes place |
| distractions | things that compete with the message for the listener's attention |
| emotional barriers | biases against the sender's opinions |
| jargon | specialized vocabulary used by members of a particular group |
| process | a series of steps by which a task is accomplished |
| respond | to answer or reply |
| persuade | convince a person to change a perception in order to get them to do what you want |
| enumeration | listing items in order |
| generalization | a statement that is accepted as true by most people |
| enhance | improve; make better or clearer |
| sequence | the order in which things happen |
| 4 types of communication | reading, writing, speaking, listening |
| 2 things you must have to have communication | sender and receiver |
| 3 purposes of communication | inform, persuade, entertain |
| memorandum | short written message to someone within your company |
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