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according to research, what is the ideal size for small groups?

a. five

the communication barrier that results from overemphasizing unity is called

a. groupthink

which statement correctly describes teams?

a. personality conflicts can damage a team's effectiveness

which statement about the use of team feedback is accurate?

a. feedback is vital to improving the way teams work together

groupthink is caused by

a. an overemphasis on unity that stifles information flow

which of the following is not a reason for a team to meet frequently?

a. write the first draft of the document

which of the following is not a appropriate way to manage team writing?

a. use a data-dump to cover all research gathered

which of the following is preferred wording for commenting on peer writing

a. i was confused by this paragraph

the most common problem of team writing is

a. multiple voices

benefits of team writing include all but

a. seeing how each person's section fits into the collection of sections

ethnocentrism is

a. belief in the superiority of your own culture

when communicating with people from different cultures, you should

a. maintain formality, show respect, and speak or write clearly

which statement about communicating across cultures is correct?

a. you can convey key points more effectively by mentioning concrete examples

guidelines for communicating with people from other cultures include all except

a. use humor

international communication can be destroyed by

a. ethnocentrism

women and people of color accounted for what percent of the work force in 2000?

a. 70

which statement about gender communication is correct?

a. women tend to build better rapport than men do in communication

what is the best way to communicate with a disabled person?

a. provide reasonable accommodations without drawing more attention to the disability

which statement about gender issues in communication is correct?

a. women tend to emphasize politeness, whereas men tend to be directive in conversation

which of the following about female gender differences is not true?

a. women internalize success

all of the following statements about communicating with people with disabilities are correct except

a. people with disabilities are protected by the federal disabilities act

when communicating with a person who is disabled, you should

a. not be patronizing

which of the following statements about ethics is not true?

a. there are four types of ethics

according to Maxwell, which of the following is not one of the reasons why people make unethical decisions?

a. we believe we are right

the practice of whether to accept gifts from suppliers is an example of

a. social ethics

which of the following statements about ethics is not true?

a. social ethics are defined by an organization

which of the following is not a factor in making an ethical decision?

a. determine how much it will cost

which of the following is not a true statement about email?

a. your email is assured privacy because it is an individual email address

use an email if

a message consists of short, simple content

if an email message is typed in all capitals, it is considered

a. rude

use a written communication medium if

a. it contains complex, detailed, or lengthy content

the format of an email should adhere to all of the following except

a. using all caps

which of the following is not true about email messages?

skip the salutation

what questions should you ask about emails if you are new to an office?

all of the above

receiving and sending text messages in real time is

a. instant messaging

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