The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inverntory control, is
Sociologists study information systems with an eye to understanding
how systems affect individuals, groups, and organizations
Which of the following are corporate assets?
intellectual property, core competencies, and financial and human assets
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which buisness objective?
The three principle levels within a business organization hierarchy are
senior management, middle management, and operational management
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of info systems to achieve which business objective?
Overproduction or underproduction of
goods and services, misallocation of resources, and poor response times are the results of a firm's having
An example of a business using information systems to attain operational excellence is
Wal-Mart's RetailLink system
E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.
the Internet and networking technologies
________ uses a set of integrated applications to address all aspects of the customer relationship.
The use of digital technology and the Internet to execute the major business processes in the enterprise is called
The term "management information systems" designates a specific category of information systems serving:
middle management functions
Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?
Which systems are typically a major source of data for other systems?
transaction processing systems
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
The primary activities of a firm include
inbound logistics, operations, outbound logistics, sales and marketing, and service
The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as:
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.
The value chain model
helps a firm identify points at which info technology can most effectively enhance its competitive position
To what competitive force did the printed encyclopedia industry succumb?
substite products or services
The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete.
Which of the following is not one of the five steps discussed in the chapter as a process for analyzing an ethical issue?
The four key technical trends responsible for current ethical stresses related to information technology are (1) doubling of computer power every 18 months, (2) data analysis advances, (3) declining data storage costs, and (4) ________.
networking advances and the internet
NORA is a
New data analysis technology that finds hidden connections between data in disparate sources
The ethical "no free lunch" rule states that
everything is owned by someone else, and that the creator wants compensation for this work
The term "________ divide" refers to large disparities in access to computers and the Internet among different social groups and different locations.
The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called
Accepting the potential costs, duties, and obligations for the decisions you make is referred to as
Which of the following factors provides an understanding of why computing resources today are ever more available than in previous decades?
All of the above
SaaS refers to
hosting and managing access to software applications delivered over the internet to clients
Software applications that are based on combining different online software applications are called
The practice of contracting custom software development to an outside firm is commonly referred to as
Which type of software is created and updated by a worldwide community of programmers and available for free?