5 Written Questions

1. means conducting business on internet, not only buying and selling but also serving customers.
2. this can be evaluated though indirect evidence such as improved customer service.
3. involves placing the system into production so users can begin to perform actual business operations witth the system
4. enforce business rules vital to an organizations success and often require more insight and knowledge than relational integrity constraints.
5. individuals involved in the project whose interests might be affected as a result of project execution.

5 Matching Questions

1. analytical information
2. extreme programming (XP) methodology
3. Core ERP compenents
4. data mining
5. unpredictable benefits

1. a like other agile methods, breaks a project into tiny phrases, and developers cannot continue on to the next phase untill the first pahse is complete.
2. b are the traditional compenents included in most ERP systems and they primarily focus on internal operations.
3. c are the result of discoveries made by creative users.
4. d encompasses all organizational information, and its primary purpose is to support the performing of managerial analysis tasks.
5. e process of analysing data to extract information not offered by the raw data alone.

5 Multiple Choice Questions

1. this means immediate, up to date information.
   1. real time systems
   2. transactional information
   3. real time information
   4. analytical information
2. occurs when a website can know enough about a persons likes that they offer more entising products.
   1. overall fit
   2. physical view
   3. personalization
   4. performance
3. focuses on now users logically access information to meet their particular business needs.
   1. logical view
   2. analytical CRM
   3. foreign key
   4. forecasts
4. is a measure of quality of information.
   1. confidentiality
   2. forward integration
   3. information integrity
   4. foreign key
5. Content management system
   1. What in the relational database model is a person, place, thing, transaction, or event about which information is stored?
   2. What are the rules that help ensure the quality of information?
   3. What provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment?
   4. Which of the following represents the different information formats?

5 True/False Question

1. how does CRM allow a business to perform better → this means immediate, up to date information.
   

   True        False

2. Extended components ERP → track employee information including payroll, benefits, compensation, and performance assessment.
   

   True        False

3. Which of the following operational CRM technologies does the marketing department typically use? → Automation/productivity/efficiency, Increase revenues and Inventory control
   

   True        False

4. testing phase → a path from start to finish, compleating the project in the shortest amount of time.
   

   True        False

5. What helps an organization identify its customers across applications? → Reporting
   

   True        False