Planning, Management & Leadership

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HITPRO Consultant Tract

The type of leader who is focused on task accomplishment and good relations between the leader and followers through consideration of performance and reward is called a:
a. transcendental leader
b. transformational leader
c. transactional leader
d. supportive leader

c. transactional leader

Transformational leaders tend to focus on all of the following EXCEPT:
a. innovation
b. vision
c. measuring performance of staff
d. implementing new ideas

c. measuring performance of staff

One way transformational leaders influence their subordinates is by being:
a. foreceful
b. autocratic
c. charismatic
d. mysterious

c. charismatic

Charismatic leaders are characterized by all of the following characteristics EXCEPT:
a. high levels of self confidence
b. high levels of stress
c. high levels of trust in subordinates
d. high expectations for subordinates

b. high levels of stress

Servant leadership is an approach to leading people that begins with
a. an organizational directive or mandate that must be completed
b. a vision that brings out passion in the leader and commitment in those who follow
c. a desire to be seen as the authority
d. a desire to be the best

b. a vision that brings out passion in the leader and commitment in those who follow

Managers do all of the following EXCEPT:
a. set direction
b. bring consistency
c. reduce chaos
d. cope with complexity

a. set direction

Leaders and followers have a higher degree of collaboration during which part of a project:
a. pre-project planning
b. beginning of project
c. middle of project
d. end of project

c. middle of project

Grayson and Speckhart believe which of the following about leaders and followers?
a. getting to know the Number Two leader is important
b. followers refer to be lead
c. leaders cannot also be followers
d. followers cannot gro in to good leaders

a. getting to know the Number Two leader is important

Alignment of leaders and followers is important because
a. followers must have a directive before then can act
b. followers do not always understand strategic objectives or direction
c. most projects have a lot at stake and alignment is crucial to decision making
d. leaders need to know that the followers will be loyal to then

c. most projects have a lot at stake and alignment is crucial to decision making

Leaders do all of the following EXCEPT:
a. cope with change
b. align resources
c. set direction
d. cope with complexity

d. cope with complexity

Projects can be managed differently according to the environment of an organization. Which one of the following is NOT an environment described by the Project Management Institute (PMI)?
a. functional
b. matrix
c. hybrid
c. projectized

c. hybrid

In a functional organizational environment, who is typically in charge?
a. project manager
b. project sponsor
c. project team
d. department manager

d. department manager

In a projectized organizational environment, who is typically in charge?
a. project manager
b. project sponsor
c. project team
d. departmental manager

a. project manager

In a matrixed organization, authority for projects is shared between:
a. the project sponsor and project manager
b. the funtional manager and project manager
c. the functional manager and vendor
d. the project manager and vendor

b. the funtional manager and project manager

Which of the following is not a category of a matrixed organization?
a. strong
b. moderate
c. weak
d. balanced

b. moderate

In the context of leadership, authority can be defined as:
a. the right to use power legitimately
b. the ability to convince people to do something they ordinarily would not do
c. using power to make something happen
d. the right to control the actions of others

a. the right to use power legitimately

Authority belongs to a role that is
a. defined and communicated
b. sanctioned and mutually recognized
c. recognized and communicated
d. mutually recognized

b. sanctioned and mutually recognized

All of the following statements are true about charismatic leaders EXCEPT:
a. charismatic leaders galvanize their followers through their personalities
b. charismatic leaders may not always have an official title
c. charismatic leaders often emerge in crisis situations
d. charismatic leaders demand respect from their followers

d. charismatic leaders demand respect from their followers

Ethnic, racial and religious groups are referred to as
a. minorities
b. subculture
c. counter-cultures
d. cultural groups

b. subculture

In order for an organization to foster creativity, it must
a. encourage creativity al all levels of the organization
b. institute a creativity-training program
c. devote portions of each worker's time to "creative time"
d. document and measure all creative ideas on a scale

a. encourage creativity al all levels of the organization

Self-awareness, one of the four competencies of social intelligence, includes all of the following traits EXCEPT:
a. having an honest view of one's self
b. being prone to outbursts of anger or frustration
c. having high impulse control
d. having an understanding of one's strengths and weaknesses

b. being prone to outbursts of anger or frustration

Being able to sense and perceive emotions other than one's own means that one
a. has good social skills
b. is socially aware
c. is self-aware
d. is self managed

b. is socially aware

A leader with good sense of self management will have all but which of the following characteristics?
a. adaptability
b. ability to express emotions if they're warranted
c. trustworthiness
d. impulsivity

d. impulsivity

Which of the following is NOT characteristic of a leader with good social skills?
a. is influential and communicative
b. is polite and ordial
c. is adept at managing conflict
d. can develop others and build bonds

b. is polite and ordial

Examples of intrinsic motivation include all but which of the following?
a. completing a degree
b. quitting smoking
c. entering a sales contest
d. completing a marathon

c. entering a sales contest

When looking for compliance from their followers, which of the following can help leaders be better motivators?
a. asking followers to complete tasks for him/her or for the company
b. asking followers to think of theings in terms of potential rewards
c. allowing enough autonomy to create a sense of innovation
d. using potentially negative consequences to product action

c. allowing enough autonomy to create a sense of innovation

Whic of the following is an example of a team?
a. committee
b. council
c. management
d. task forces

c. management

Hoping to win a race for a cash prize is an example of:
a. motivation
b. intrinsic motivation
c. the power of motivation
d. extrinsic motivation

d. extrinsic motivation

Intrinsic motivation is doing something because
a. people will like you
b. you will be promoted
c. it's the right thing to do
d. you will receive financial gain

c. it's the right thing to do

To be effective, leaders must do which of the following?
a. do what the board of directors thinks should be done
b. keep the physicians happy
c. move beyond the status quo
d. ensure that team members are kept happy

c. move beyond the status quo

Leaders in healthcare IT have become more successful in recent years for all BUT which of the following reasons?
a. they realized understanding the business of healtchare was crucial to their success
b.they realized that technology is not the answer to most problems
c. they realized that there is a technological solution to every problem
d. they began emulating other successful leaders

c. they realized that there is a technological solution to every problem

Soft skills of effictive IT leaders include all of the following EXCEPT:
a. presuasiveness
b. patience
c. being nice
d. change management skills

c. being nice

People who are new to leadership positions should try to remember all BUT which of the following challenges:
a. trust has been conferred upon you since you are in a leadership position
b. understand reality-people won't always want to be led by you
c. noboby will spell out the future for you
d. people often cannot change what's in their nature

a. trust has been conferred upon you since you are in a leadership position

Being an effective leader requires all BUT which of the following characteristics?
a. energy
b.observation
c. authority
d. study

c. authority

A leader who sticks strictly to company policy or plays only by the rules could be said to be:
a. intent
b. de-motivating
c. motivating
d. driven

b. de-motivating

Leaders who are good motivators are adept at all BUT which of the following skills?
a. creating an achievenemnt culture
b. taking recognition for team success
c. making work important
d. sharing responsibility

b. taking recognition for team success

An ineffective leader has difficulty making decisions or taking any action without all the information he or she needs. This is call:
a. over sensitivity
b. secrecy
c. bias against action
d. love of procedure

c. bias against action

When we are under stress, our brain releases which chemical as a response?
a. melatonin
b. endorphins
c. cortisol
d. serotonin

c. cortisol

Common traits of ineffective leaders include all BUT which of the following?
a. focusing on small tasks
b. working long hours
c. being overly sensitive
d. focusing on results

d. focusing on results

The IT lifecycle is important because
a. it's the right thing to do
b. the CEO mandates it
c. it helps support organizational goals
d. it is a federal requirement

c. it helps support organizational goals

In IT planning in mature organizations, which of the following is NOT true?
a. IT planning had not beginning or end
b. IT plan emphasized themes rather than initiatives
c. IT was not thought of as a separate process
d. IT planning was haphazard

d. IT planning was haphazard

Which of the following is NOT a common pitfall of prioritizing IT investments?
a. belief that expectations will be aligned across depts
b. understanding that not all IT projects can be funded
c. lack of an organizationals decision making team
d. lack of IT governance structure

b. understanding that not all IT projects can be funded

The Strategic Information Systems Plan (IT Plan) is a corporate document based on all of the following EXCEPT:
a. clinical needs of the organization
b. known IT initiatives
c. risk-appropriate priorities
d. technology projections

d. technology projections

In IT terms, when a system becomes obsolete or needs to be replaced, it's said to be:
a. sun-settled
b. brought down
c. eighty sixed
d. finished

a. sun-settled

IT Governance Structures are important because:
a. they tell everyone what to do
b. they replace the planning process
c. they define roles and responsibilites at every level of the organization
d. they make people at all levels feel included

c. they define roles and responsibilites at every level of the organization

Priotizing HIT goals is important for all BUT which of the following reasons?
a. it helps an organization see where all of the IT investments are currently being made
b. it makes the entire organization think about IT alignment
c. it helps leadership think about IT in terms of a utility, not a dept.
d. it helps the IT dept. determine who they most want to assist

d. it helps the IT dept. determine who they most want to assist

Taking a "Best of Breed" approach to technology purchase and adoption can be defined as:
a. selecting the top of the line system for each dept.
b. integration of the best performing systems in an organization
c. a system that allows data duplication
d. selecting the best system an organization's money can buy

a. selecting the top of the line system for each dept.

A single system or "integrated" systems refers to
a. a system that meet the needs of everyone in the organization
b. a system that works with all existing systems at an organization
c. a system where one vendor supplies most or all of the organizational applications
d. a system known as a "behemoth"

c. a system where one vendor supplies most or all of the organizational applications

When prioritizing existing IT projects vs new EHR implementations, a question that should not be a major driver in the decision making process is:
a. what is the greatest organizational priority?
b. of the external priorities the organization has, which has the most far-reaching implications?
c. why would I implement this technology now?
d. will the ROI of the EHR pay off?

d. will the ROI of the EHR pay off?

The goal of a Health Information Exchange (HIE) is to:
a. promote exchange of data within an organization
b. provide a central repossitory for everyone's health records
c. promote exchange of data within and across organizations
d. share health information more readily with payers

c. promote exchange of data within and across organizations

The intended outcome of the HIE program is to:
a. increase the quality and efficiency of care
b. have everyone's health records freely available
c. decrease costs of providing care
d. provider payers with more information from the EMR

a. increase the quality and efficiency of care

All of the following are requirements for HIE's EXCEPT:
a. adhering to privacy and security requirements
b. creation of state-level directories and technical services
c. removing barriers that impede effective HIE's
d. a financial model that relies on continued grant funding

d. a financial model that relies on continued grant funding

All of the following are domains of success for HIE's EXCEPT:
a. legal/policy
b. finance
c. business and technical operations
d. clinical management

d. clinical management

Of the following questions, which is NOT an appropirate one to ask regarding how HIE's will affect our own health systems?
a. should we have service level agreements in place with our HIE?
b. are we required to participate in the HIE?
c. are we getting value from our HIE?
d. should we examine our capital budget to determine if we can connect to the HIE?

b. are we required to participate in the HIE?

Which component of healthcare teamwork reflects an atmosphere where team members are not afraid to voice their thoughts or opinions?
a. clear direction
b. shared responsibility for team success
c. open communication
d. acknowledgement and processing of conflict

c. open communication

Which component of successful teamwork deals with the team reaching consensus by unanimous agreement or using the majority rules model?
a. non-punitive environment
b. open communication
c. shared responsibility for team success
d. clear and known decision making procedures

d. clear and known decision making procedures

Which component of successful teamwork deals with the fact that team members should be able to trust each other with information, and that the information won't be misused?
a. enabling environment
b. open communication
c. appropriate balance of participation
d. respectful atmosphere

d. respectful atmosphere

Which component of successful teamwork deals with having appropriate supplies, money and access to specific individuals within the organization to complete a project?
a. clear and known roles
b. open communicaiton
c. adequate resources
d.clear authority and accountability

c. adequate resources

Successful teams provide feedback mechanisms that include all of the following EXCEPT:
a. evaluation of outcomes
b. celebration of successes
c. criticism of teammates
d. mechanism to make adjustments

c. criticism of teammates

Which of the 12 C's would the team understand how they will help the organization attain its business goals?
a. clear expectations
b. context
c. competence
d. collaboration

b. context

Which of the 12 C's would the team feel that its members have the knowledge, skills and capability to address the issues?
a. commitment
b. competence
c. control
d. creative innovation

b. competence

Which of the 12 C's would there be an established method for the team to give honest feedback to each other?
a. cultural change
b. communication
c. clear expections
d. collaboration

b. communication

Which of the 12 C's would assess if the organization is really interested in change or keeping the status quo?
a. communication
b. clear expectations
c. creative innovation
d. cultural change

c. creative innovation

Which of the 12 C's accesses how far members may go in pursuit of solutions?
a. creative innovation
b. clear expectations
c. control
d. commitment

c. control

All of the following are aspects of positive conflict with the EXCEPTION of:
a. vital to avoid groupthink
b. promotes team buy-in
c. generates innovative ideas
d. destructive effects of productivity and moral

d. destructive effects of productivity and moral

Which of the following is a symptom of team conflict?
a. opposing agendas
b. effective listening
c. diverse ages
d. functional backgrounds

a. opposing agendas

All of the following are ways in which to foster trust and open communication EXCEPT:
a. separate the problem from the person
b. listen compassionately
c. establish ground rules
d. talk in circles

d. talk in circles

What is the focus of conflict management?
a. getting personal counseling for the parties involved
b. separating the parties involved so that they do not have to work together
c. working with the partines involved to find a mutually acceptable solution
d. bringing disciplinary action against one party or the other

c. working with the partines involved to find a mutually acceptable solution

Constructive confrontation is one form of:
a.budgeting
b. planning
c. performance evaluation
d. conflict management

d. conflict management

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