| Term | Definition |
| Workflow | Is the way in which information is processed |
| Targets | A taregt is something which yoiu are aiming to accomplish. A target can belong to an individual, a team or a department |
| Personal Development Plan | A personal development plan (PDP) is usually a single A4 sheet which maps out how a person can develop skills and progess in his or her job |
| SMART- Targets | Specific- targets should detail precisely what your going to do. Measureable- this could, for example, be a number or time. Agreed- with your line manager. Realistic- while your targets should stretch you, they must be realistic. Time- there should be a time scale attached to achieving the target. |
| Action Plan | A target for short, medium or long term. The way in which targets are managed is an essential factor in determining their completition |
| Time Management | Managing your time so you can get the most accomplished throughout the day |
| Poor Time Management | Reduced Productivity, Ineffective Planning of tasks, ineffective completion of tasks |
| Effective Time Management | Ensure targest are clearly defined, they are broken down into manageable pieces. Create a priorities list and tick tasks off once complete. Create an Action Plan to indicate when the deadline is for the task. |