Flashcards: Admin Services Outcome 1 & 2
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Created by:
JackNeilan on November 6, 2009
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Terms | Definitions |
|---|---|
 Person Specification | Document which outlines the requirements, qualifications and expertise required by the ideal candidate |
| Job Description | a summary of the objectives of a job, the type of work to be done, the responsibilites and duties, the working conditions, and the relationship of the job to other functions |
| Personal Development Plan | a plan which maps out how a person can develop skills and progress in his or her job. |
| Buddy System | Where and employee is paired with a more experienced person so that help and advice can be called upon if need be |
| Internal Audits | A type of quality system to check organisational standards and quality are being met. Usually carried out by staff external to the department |
| Poor Time Management | an inability to meet deadlines and tasks set by you line manager |
| Oral Communication | telephones, paging machines public address systems which work throughout an organisation to enable contact with one or all members of staff |
| Written Communication | emails, letters, reports or papers, forms and notice boards |
| Visual Communication | charts, pictures, films, and photographs |
| Action Plans | An Action Plan may be prepared when a larger or longer-term project needs to be planned and outlined to the line manager or may be used to see at a glance how the project should be approached. |
| Skillscan | an internal assesment |
| Targets | Specific, Measurable, Agreed, Realistic and Timed |
| Fixed Term Contract | Maternity leave of staff |
| Advantage Of Job Sharing | 2 people bring two sets of skills and experience to a job |
| Disadvantage of Job Sharing | communication and handover difficulties between sharers could cause a problems |
| Teleworking | working outside the workplace using telephone/laptop |
| Hot - desking | where workers do not need to have their own desks but are allocated work space according to their needs whilst keeping the belongings in lockers |
| Homeworking | where an employee spends all or some of his or her working week from home. |
| Careet Break | extended period of leave from work |
| Celluar Office Design | This type of layout consists of individual offices varying in size for individual workers or group of workers and to suit their functions. |
| Open Plan Office Design | An open-plan layout can be totally open (without any kind of partition of space at all) or 'landscaped', which is more often the case |
| Terms Of Contract | Permanent, temporary, fixed-term, casual |
| Working Hours | Full-time, part-time, flexi-time, job-share |
| Mode Of Work | Office-based, home-based, tele-working, hot‑desking |
| Core Time | in a flextime plan, the period when all employees are expected to be at their job stations |
| Video Conferencing | Video Conferencing is a system using video cameras, and a high bandwidth network connection such as an ISDN line which allows a number of people to communicate with each other using sound, video and to share data such as text and graphics even though they are thousands of miles apart. |
| Pooled resources | Bringing people together, with the variety of knowledge and skills they possess will generate more ideas and solve more problems than using individuals separately |
| Case loading | A shift in emphasis means the completion of a given workload is considered more important than working a set number of hours in a day. |
| sick building syndrome | employees believe that the building they work in makes them unwell. |
| Workflow | the flow of people and paper around the office |