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Data workers

Secretaries, administrative assistants, bookkeepers, and similar data-entry personnel are often called___

Knowledge workers

____ are people who create, use, and disseminate knowledge.

CKO

The ____ is a top-level executive who helps the organization work with a KMS to create, store, and use knowledge to achieve organizational goals.

Intelligent behavior

____ is the ability to learn from experiences and apply knowledge acquired from experience, handle complex situations, solve problems when important information is missing, determine what is important, react quickly and correctly to a new situation, understand visual images, process and manipulate symbols, be creative and imaginative, and use heuristics.

Turing Test

The ____ attempts to determine whether the responses from a computer with intelligent behavior are indistinguishable from responses from a human being.

Perceptive

A ____ system approximates the way a person sees, hears, and feels objects.

Expert

A (n) ____ system consists of hardware and software that stores knowledge and makes inferences, similar to those of a human expert.

Robotics

____ involves the development of mechanical or computer devices that can paint cars, make precision welds, and perform other tasks that require a high degree of precision or are tedious or hazardous for human beings.

Vision systems

____ include hardware and software that permit computers to capture, store, and manipulate visual images and pictures.

Voice recognition systems

____ convert sound waves into words.

Learning system

A ____ is a combination of software and hardware that allows the computer to change how it functions or reacts to situations based on feedback it receives.

Neural network

A ____ is a computer system that can act like or simulate the functioning of a human brain.

Genetic algorithm

A (n) ____ is an approach to solving large, complex problems in which many repeated operations or models change and evolve until the best one emerges.

Intelligent agent

A (n) ____ consists of programs and a knowledge base used to perform a specific task for a person, a process, or another program.

Rule

A (n) ____ is a conditional statement that links conditions to actions or outcomes.

Inference engine

The overall purpose of a(n) ____ is to seek information and relationships from the knowledge base and to provide answers, predictions, and suggestions the way a human expert would.

Backward chaining

____ is the process of starting with conclusions and working backward to the supporting facts.

Forward chaining

____ starts with the facts and works forward to the conclusions.

Domain expert

The ____ is the person or group with the expertise or knowledge the expert system is trying to capture.

Knowledge engineer

A (n) ____ is a person who has training or experience in the design, development, implementation, and maintenance of an expert system, including training or experience with expert system shells.

Knowledge user

The ____ is the person or group who uses and benefits from the expert system.

Expert system shell

A (n) ____ is a collection of software packages and tools used to design, develop, implement, and maintain expert systems.

Expert system shells

____ are available for both personal computers and mainframe systems.

FLEXPERT

____ is an expert system that uses fuzzy logic to perform plant layout.

MYCIN

____ is an expert system developed at Stanford University to analyze blood infections.

Employee Appraiser

An expert system developed by Austin-Hayne, called ____, provides managers with expert advice for use in employee performance reviews and career development.

ACE

____ is an expert system used by AT&T to analyze the maintenance of telephone networks.

Virtual reality

A (n) ____ system enables one or more users to move and react in a computer simulated environment.

haptic

The ____ interface relays the sense of touch and other physical sensations in the virtual world.

Game theory

____ involves the use of information systems to develop competitive strategies for people, organizations, or even countries.

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